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Getting error Internal error code: 0x809909B0 with latest version of DPM 2012 R2 RRS feed

  • Question

  • After upgrading our DPM 2012 R2 to the latest version (4.2.1312.0) we started seeing a lot of failures with a message 

    The protection agent on server.domain.com was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)

    This is across all types of Windows Servers 2003, 2008 and 2012R2 and mostly file share backups.

    I had a look in to the event logs and can see the application crashing:

    Log Name:      Application
    Source:        Application Error
    Date:          08/06/2015 12:04:22
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      server.domain.com
    Description:
    Faulting application name: DPMRA.exe, version: 4.2.1312.0, time stamp: 0x5537ad3c
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebf2e
    Exception code: 0x80070057
    Fault offset: 0x000000000000606c
    Faulting process id: 0x1b58
    Faulting application start time: 0x01d0a1dacda1a7b7
    Faulting application path: C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\bin\DPMRA.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 1da9bf58-0dce-11e5-80d1-00155d04903c
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-06-08T11:04:22.000000000Z" />
        <EventRecordID>47564</EventRecordID>
        <Channel>Application</Channel>
        <Computer>server.domain.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>DPMRA.exe</Data>
        <Data>4.2.1312.0</Data>
        <Data>5537ad3c</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>6.3.9600.17278</Data>
        <Data>53eebf2e</Data>
        <Data>80070057</Data>
        <Data>000000000000606c</Data>
        <Data>1b58</Data>
        <Data>01d0a1dacda1a7b7</Data>
        <Data>C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\bin\DPMRA.exe</Data>
        <Data>C:\Windows\system32\KERNELBASE.dll</Data>
        <Data>1da9bf58-0dce-11e5-80d1-00155d04903c</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Any ideas what is happening please?

    Monday, June 8, 2015 2:01 PM

All replies

  • Hi,

    Is this disk to disk or disk to tape backup ?

    Since DPMRA is crashing, we will need to look at the crash dump to understand the cause.

    If you want to pursue this immediatly, you can visit the following web site to open a support incident. The charge to your CC will not be processed until your case is resolved and closed, if it's a code defect in the DPM then we wave all charges.

    http://support.microsoft.com/select/Default.aspx?target=assistance

    In the Quick product finder, enter:

    System Center 2012 then select System Center 2012 Data Protection Manager


    In the next screen, chose the option that applies.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, June 9, 2015 2:56 AM
    Moderator