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can't install the windows 7 service pack RRS feed

  • Question

  • can' t install the windows 7 service pack

    Thursday, August 11, 2016 1:28 PM

Answers

  • Hi,

     

    Have you met any error messages when the issue occurred?

     

    We can try to use Chkdsk tool to check if it could fix this issue:

     

    1. Type cmd in the Start Search box, right-click cmd.exe in the Programs list, and then click Run as administrator.

     

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

     

    2. At a command prompt, type the following command, and then press ENTER:

     

    Chkdsk /R X:

     

    In this command, X: is a placeholder that represents the drive letter of the volume that you want to check.

     

    3. Press Y when you are prompted to check the disk the next time that the system restarts.

     

    4. Close all applications, and then restart.

     

    The windows update troubleshooter may be a good idea, please try it.

    Troubleshoot problems with installing updates:

    http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

     

    Meanwhile, please try to download Windows 7 SP1 package and then install it to check if this issue persists.

    Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932):

    https://www.microsoft.com/en-us/download/details.aspx?id=5842

     

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Saturday, August 13, 2016 9:02 AM

All replies

  • Hi,

     

    Have you met any error messages when the issue occurred?

     

    We can try to use Chkdsk tool to check if it could fix this issue:

     

    1. Type cmd in the Start Search box, right-click cmd.exe in the Programs list, and then click Run as administrator.

     

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

     

    2. At a command prompt, type the following command, and then press ENTER:

     

    Chkdsk /R X:

     

    In this command, X: is a placeholder that represents the drive letter of the volume that you want to check.

     

    3. Press Y when you are prompted to check the disk the next time that the system restarts.

     

    4. Close all applications, and then restart.

     

    The windows update troubleshooter may be a good idea, please try it.

    Troubleshoot problems with installing updates:

    http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

     

    Meanwhile, please try to download Windows 7 SP1 package and then install it to check if this issue persists.

    Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932):

    https://www.microsoft.com/en-us/download/details.aspx?id=5842

     

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Saturday, August 13, 2016 9:02 AM
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem? How about the solution we have provided? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 16, 2016 7:21 AM