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Office Outlook 2010 Crash or hang on W2k8R2 RRS feed

  • Question

  • Hi all

    I have sequence Office 2k10 and outlook crash sometime or hang (once or twice a day.). I have no hotfix in my package. I'm looking for fix, but just find security fix. ?

    APPV 4.6 for RDS Stand Alone with SMB

    W2k8R2 SP1/ Citrix Xenapp 6

    I test without Xenapp in RDP. and alone on my server without redirect folder => same.

    For information, last crashes :

    Faulting application name: OUTLOOK.EXE, version: 0.0.0.0, time stamp: 0x4ba8fefd
    Faulting module name: MSO.DLL, version: 0.0.0.0, time stamp: 0x4ba90130
    Exception code: 0xc0000005
    Fault offset: 0x0000ad3a
    Faulting process id: 0x19b8
    Faulting application start time: 0x01cbea0d5acf56f1
    Faulting application path: Q:\MSOffice\Office14\OUTLOOK.EXE
    Faulting module path: Q:\MSOffice\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE14\MSO.DLL
    Report Id: 13359088-562f-11e0-ac23-005056886777

    And

    The description for Event ID 300 from source Microsoft Office 14 Alerts cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    Microsoft Outlook
    Echec de l'opération du client.
    300032
    14.0.4763.1000
    kdxi
    0x80040119

    Thanks

     

    Friday, March 25, 2011 1:08 PM

Answers

All replies

  • Does the same thing happen if Outlook is installed instead of virtualised?
    This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
    • Proposed as answer by znack Monday, April 11, 2011 8:08 PM
    • Unproposed as answer by Aaron.ParkerModerator Monday, January 2, 2012 3:31 PM
    Friday, March 25, 2011 1:24 PM
    Moderator
  • Hi,

    Thanks for answer. I'm going to test (I need a server to realize the test.)

    Do you (or Anybody) use Outlook in AppV over RDS or XA6 in production ?

    Thanks

    Jerome

     

    Friday, March 25, 2011 3:04 PM
  • Hello,

    Yes, several customers are running Outlook 2010 virtualized in a Xenapp 6 environment in production 
    /Znack
    Monday, March 28, 2011 1:30 PM
  • Hi

    i have Install Office 2k10 on a XA6 server. Use it during 2 days without any freeze.

    So it's the use of AppV. I'm going to try in desktop instead of published app. And did your customers add some private Hotfix ? because I take a look about outlook Hoffix. But nothing seems to correct stability bug.

    Jerome

     

    Tuesday, March 29, 2011 7:14 AM
  • Hello,

    Nope, there is not hotfix to run a stable Outlook 2010 using App-V on a Windows 2008 R2.

     

    Have you investigated if there is something specific to your environment that would cause Outlook 2010 to behave badly when used with App-V? 


    /Znack
    Tuesday, March 29, 2011 3:24 PM
  • Jerome

    You say you have intsalled MSoffice 2010 on XA6 and it works , I take it you did not virtualise the MSOffice and you installed on windows 2008 R2 ?

    Friday, April 8, 2011 1:38 PM
  • When sequencing Outlook did you follow the prescriptive guide here: http://support.microsoft.com/kb/983462

    Sequencing Office 2010 is not a simple task


    Blog: http://Softwaredeployment.wordpress.com
    Friday, April 8, 2011 2:01 PM
  • Hi all

    Thanks for response

    @Teemach. Is it was to tests withotu appV. And Without APPV, I do not have any hang.

    @Cbragg. Yes, I follow this thread. Seach, proxies.. all is working when I m In APPV.

    After more tests, I confirm. With APPV there's some hangs / Freeze. One per day for users who are using outlook a lot.

    We need to kill the process, and restart outlook.

    Jerome

    Tuesday, April 12, 2011 10:14 AM
  • Hi all

    Thanks for response

    @Teemach. Is it was to tests withotu appV. And Without APPV, I do not have any hang.

    @Cbragg. Yes, I follow this thread. Seach, proxies.. all is working when I m In APPV.

    After more tests, I confirm. With APPV there's some hangs / Freeze. One per day for users who are using outlook a lot.

    We need to kill the process, and restart outlook.

    Jerome

    Tuesday, April 12, 2011 10:14 AM
  • Hello,

    Apply this CTX-patch (or any replacement) to resolve the issue;

    XA600W2K8R2X64039


    Nicke Källén | The Knack| Twitter: @Znackattack
    Monday, January 2, 2012 2:53 PM