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Cannot expand (nor collapse) tasks with pointer in Project 2010, but could yesterday! RRS feed

  • Question

  • File originally created in Project 2007, have been updating for weeks.  Now for some reason I cannot expand nor collapse tasks with the "pointer".  It was working yesterday, but not today!  Any clues anyone?  Thanks
    Wednesday, February 1, 2012 3:39 AM

Answers

  • I am back from PTO and before I could retest, some changes occured. The biggest was a security patch from Microsoft was pushed out by IT and reboots required, etc. Long story short, the issue has magically gone away now, so I was not able to thorough test for the actual solution to the problem. I had not uninstalled/reinstalled, so while that might have resolved the problem, it was not the fix in my case. I am not aware of the exact Windows 7 patch deployed by IT, but it apparently patches a high risk vulnerability as it was pushed out quickly.

    Thanks to all for your assistance.

    Monday, March 26, 2012 2:08 AM

All replies

  • Hi,

    You must have the "Summary Task" filter active. Reset to "No Filter"

    Greetings,

    Wednesday, February 1, 2012 1:32 PM
    Moderator
  • Lisa,

    It sounds like you have a view refresh issue - if you can see the expand/collapse box for a summary task you can obviously see Summary Tasks in the view, tobe doubly sure no filter is in force press F3 to apply the "No Filter" option.

    Try switching views, for example to the Network Diagram view and then back to the Gantt Chart and see if the expand/collapse box works.

    I have seen something like this in the past, other factors that could be having an influence include having "blank rows" to distinguish between phases or stages of your project and having a Summary Task that summarises the entire project at Outline Level 1, the "Project Summary" check box on the "Format" ribbon is a better way to realise this requirement in the displaying of a schedule.

    Hope this helps

    Dom

     


    Dominic Moss MAPM Microsoft Certified Technology Specialist Wellingtone Ltd - Your Project Management Partner - Certified Microsoft Partner Specialising in EPM/PPM - Corporate Members of the Association for Project Management [APM] - Members of the Recruitment & Employment Confederation [REC] www.wellingtone.co.uk http://www.wellingtone.co.uk/blog Subscribe to The Wellingtone Project Management Newsletter Join the thousands of project management professionals who receive practical, straight forward advice, templates, tips and expert articles every month.
    • Proposed as answer by sagemage Monday, February 15, 2016 7:35 PM
    Thursday, February 2, 2012 12:46 PM
  • I  have the same problem. Project 2010. It has worked fine on this machine for 6 months, then all of the sudden last week I cannot expand or collapse a summary task using the +/- beside the task.

    I can go to the left side and click on the row ID and it will expand and collapse as exected. It is like a differenct behavior has been assigned to my pointer (like in a drawing or map program whether it selects or become a hand and moves the picture). I can also use the Show tasks and go to a specific level and that works as expected. Everything works except the +/-.

    Show summary tasks is definately not the problem - I and turn that on and off and it behaves as expected. Its not a refresh issue - I changed the view and same behavior. Its not just for the Gaant either - I can open a Resource Usage view and I see hte same behavior. I can even create a new plan with just a few lines to test with and get the same behavior, so it is not a specific plan with a problem.

    I have no idea! Any other suggestions will be appreciated.

    Friday, March 9, 2012 3:42 PM
  • Charles,

    Try saving the file as XML and then re-opening from the XML. Maybe your file got corrupted.

    John

    Friday, March 9, 2012 3:47 PM
  • I tried your suggestion but no luck. It happens for all project files, new and old. I can create a new project with 3 lines, make one summary and consistently re-create the bahavior. I can also send these project files to others and they work fine for them.
    Friday, March 9, 2012 3:54 PM
  • Charles,

    If someone else logs on to your computer, does the project file work as expected?  If someone else logs in and it works fine, you may have a corrupted user profile.  I too started having problems with Project acting unexpectedly.  When I logged on with another profile, all worked well.  I had to create a new user profile and it appears to have fixed the problem. 

    Let us know.  Also -- are you working with a Project Server connection or stand - alone?  Are you using the standard "blank" template to create the new files or perhaps another template?

    Is the issue only in 2007 created files or does it occur in new project files directly created in 2010?

    Julie

    Friday, March 9, 2012 7:30 PM
    Moderator
  • I am using project standard. I will have someone else log on and try another profile, but I am going on PTO this week (YEAH!) and will not be able to test that until I get back. I think I will try that and if that doesn't work, I will try to remove the app and do a clean install. This is a corporate machine and I don't have admin rights, so it makes it a challenge to do anything.

    Thanks for the suggestions. I will report back my results as soon as I can test it.

    Charles

    Saturday, March 10, 2012 11:10 PM
  • Enjoy your time off and let us know how things go when you have a chance to test the other login.

    Julie

    Sunday, March 11, 2012 12:31 PM
    Moderator
  • I am back from PTO and before I could retest, some changes occured. The biggest was a security patch from Microsoft was pushed out by IT and reboots required, etc. Long story short, the issue has magically gone away now, so I was not able to thorough test for the actual solution to the problem. I had not uninstalled/reinstalled, so while that might have resolved the problem, it was not the fix in my case. I am not aware of the exact Windows 7 patch deployed by IT, but it apparently patches a high risk vulnerability as it was pushed out quickly.

    Thanks to all for your assistance.

    Monday, March 26, 2012 2:08 AM
  • Thanks very much for the update, Charles.  I'm glad to hear the issue has resolved itself.
    Monday, March 26, 2012 12:19 PM
    Moderator
  • I was having the same issue.  Tried all of the suggestions to no avail.  Rebooting my laptop seems to have done the trick.
    Monday, May 7, 2012 6:36 PM
  • Caught the BUG myself. MS Project Pro 2010, Project Server connected but working in stand alone mode, saving file as local copy and not on server. Had PowerPoint 2010 open with open diaglog box active, Word 2010 open, Outlook 2010 open. Closed all open apps to try the reboot method, and before rebooting I opened up Project one more time and tested scenario described above and viola, it worked! Not sure which Office app was causing the conflict.
    • Proposed as answer by Sue Beers Monday, October 7, 2013 5:39 PM
    Friday, June 7, 2013 3:55 PM
  • Thank you for posting this; your solution is the only thing that worked for me!  The only apps I had open were Outlook and Word.  I closed Word first, and still could not collapse main tasks.  So, I closed Outlook, and I can now collapse and expand tasks!
    Monday, October 7, 2013 5:39 PM
  • For me it seems to make a difference if I open the project by double clicking on the project file or open from within MS Project 2010.  Double clicking on the project file everything works fine, opening a project from the File/Open and browse to the file causes this problem to occur.

    If you come across this problem try opening the project from the project file rather than from inside MS Projecyt 2010.

    Tuesday, November 26, 2013 3:40 PM
  • We just got a user with this exact same problem.  Rebooting fixed the problem.  Thanks.


    Monday, February 3, 2014 4:19 PM
  • Worked for me too!!!  I ran into the same problem while working in MS Project 2010.   I closed applications one-by-one, but it was only until I closed the last application that it worked.  I tried to collapse/expand after closing each app, but to no avail.  I have concluded that by the time you lose this feature, all other apps will need to be closed before it functions again.   Thanks JimmyWireless, 2 years ago!!

    Monday, July 6, 2015 7:18 PM
  • Open your file by double clicking on it in Window's Explorer rather than using the pull down "File" "Open".  In other words do not open your file while you are in MS Project.  MS Project should open after you select your file.  Problem solved.  Not sure what causes this but that's the easy fix. 
    Thursday, July 21, 2016 1:49 PM
  • Yes, it's 2017 and my company is still using Project 2010 running on Windows 2007... but I had the same problem and stumbled upon an answer.

    None (not one) of the answers on this page worked for me.

    I sent the file to another who had no problem collapsing/expanding. The problem was endemic to all of my files, or more accurately, my install. Loathe to uninstall/reinstall, I had the thought, that some pointer or conditional parameter might be "stuck" because trying to filter for by ID, as one person suggested, was not doing any good.

    I decided to try coming back into the state from another and did that by sorting by date. I then turned around and sorted by ID and the problem was solved.

    The only thing I can think was wrong was that Project thought something was wrong in the sorting that would not allow the expand/collapse of the summary levels. Moving away from that and then back allowed it to reset the correct outline attributes enabling the expansion and collapse.

    Regards,Ray


    • Edited by Ray_Flowers Thursday, February 23, 2017 4:22 PM Typo
    Thursday, February 23, 2017 4:20 PM
  • G'day,

    I have experienced this exact same issue many times with Project 2010 and never worked it out.  So right now I had Outlook 2010 and Project 2010 running at the same time.  I closed both, opened Project 2010 and now I can expand the tasks by clicking on the + sign - this is the only thing that ever worked for me.

    Thanks!


    Some men are wise, some are otherwise.

    Thursday, August 10, 2017 3:33 AM
  • This did the trick. apparently I had filters in place. 
    Tuesday, June 25, 2019 12:16 PM