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Problem trying to backup Sharepoint 2007 with DPM 2010 RRS feed

  • Question

  • I'm getting the following error when trying to configure Sharepoint 2007 backups in Data Protection Manager 2010 (DPM 2010)

    One or more prerequisites for protecting this data source is missing.
    Ensure that the following prerequisite software is installed on SPSQL01.SHAREPOINTSQL.domain.com and/or all nodes in the cluster.
    Also ensure they are installed on the servers that are hosting a mirrored instance of SQL Server.

    Windows Server 2003 SP1 with Knowledge Base article 940349 (http://go.microsoft.com/fwlink/?LinkId=99034)
            - OR -
    Windows Server 2008 (http://go.microsoft.com/fwlink/?LinkId=128812)
    SQL Server 2005 SP1 (http://go.microsoft.com/fwlink/?LinkId=77417)


    ID: 31307

     I have the DPM agent installed on my two Sharepoint servers and Sharepoint SQL server.  I've verified that the VSS writer and WSS VSS writer are running on the servers.  940349 is installed on all servers and they have been rebooted since.  ConfigureSharepoint.exe has been ran.  Sharepoint SQL version is SQL 2008 RTM.  Not sure where to go from here, what else can I look at?

    Wednesday, March 30, 2011 2:46 AM

All replies

  • What version of the OS is the SQL server running (SPSSQL01)?  Is it clustered?  What version of SQL does it have?

    If I'm guessing (which of course I am at this point), I would guess that you are running SQL 2005.  In that case, you need to look at the instance that SharePoint is using and make sure that that instance has SQL 2005 SP1 installed.


    Thanks, Chris Butcher - MSFT This posting is provided "AS IS" with no warranties, and confers no rights
    Thursday, March 31, 2011 3:07 PM
    Moderator
  • Hi Chris,

    It is a single node cluster running Windows Server 2003 x64 SP2.  The SQL version is SQL 2008 (10.0.1600.22). 

    Does that change anything?

    Thursday, March 31, 2011 4:20 PM
  • Ok, so it is for some reason choking on 940349.  Can you check the version number on some of the vss* files in the system32 directory and let me know that version number is.  Also, check for the following key in the registry:

    HKLM\System\Softwre\Microsoft\Windows\Updates\Windows Server 2003\940349\V3

    Do this on all 3 servers, but the main information I am interested in will be from the SQL server.


    Thanks, Chris Butcher - MSFT This posting is provided "AS IS" with no warranties, and confers no rights
    Thursday, March 31, 2011 7:25 PM
    Moderator
  • vss_ddu.dll - version 5.2.3790.1830
    vss_ps.dll - version 5.2.3790.4143
    vssadmin.exe -version 5.2.3790.4143
    vssapi.dll - version 5.2.3790.4143
    vssddups.dll - version 5.2.3790.1830
    vssui.dll - version 5.2.3790.4143
    vssvc.exe - version 5.2.3790.4143

    I don't have that registry key, the closest I could find is:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Windows Server 2003\SP3\KB940349-v3

    And that's on the SQL server and the sharepoint WFE.

    Thursday, March 31, 2011 10:25 PM
  • Can you go to the agents tab in the management pane,  and click refresh on the associated servers if you haven't done so ever. This typically happens once a day and updates our database with some information.

    After doing that try protection again and see if it works.


    Regards, Deepan [This posting is provided "AS IS" with no warranties, and confers no rights.] [P.S. If the post answers your question or guides you about what you're looking for, please mark it as answered.]
    Friday, April 1, 2011 3:52 AM
    Moderator
  • I have refreshed the Agent and I still get the same error... sigh.
    Friday, April 1, 2011 5:32 PM
  • Any other ideas?
    Tuesday, April 5, 2011 8:38 PM
  • Sorry for replying a bit late on this. This looks like it requires a deeper investigation and I would suggest you contact MS Support for this.


    Regards, Deepan [This posting is provided "AS IS" with no warranties, and confers no rights.] [P.S. If the post answers your question or guides you about what you're looking for, please mark it as answered.]
    Thursday, April 28, 2011 9:26 AM
    Moderator
  • Did y'all find a solution to this? I am having the same problem?
    benmarshall
    Friday, July 29, 2011 3:51 PM