Failed Upgrade RRS feed

  • Question

  • Hi Everyone,

    I am having some crazy issues.  I have just started with an organization that uses SharePoint on Small Business Server 2011 SP 1.  I will tell you straight up I am completely ignorant about Sharepoint so I apologize ahead of time for any lack of information provided.  But the facts are I need some assistance.

    Apparently a few months ago there was an attempted 'Upgrade' of Sharepoint run.  Since that time it does not run correctly, event viewer reports miscellaneous error and various time.  I have done what research I can in an effort to correct this, but my ignorance of Sharepoint limits my ability.

    I have tried to re-run PSConfig and it fails every time at 10%, if anyone could or would be willing to assist me I would greatly appreciate it.!

    Thanks in advance.

    Monday, March 31, 2014 1:22 PM

All replies

  • I would start off by checking the logs to see what or why the upgrade is failing... You can view them here

    C:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\LOGS

    Also you can go to Start--> Type in " Central Administration" and that will take to the CA User interface. From there if you go "Upgrade and Migration" (On the left hand side) -->"Check upgrade status" and there you can also view the status of all upgrades and a brief description.

    Your best bet would be to run through the first option and see what you can find in the logs. Make sure to get the time you where doing the upgrade so you aren't searching all day for an answer

    Thanks, Danny Hickman IT Support Specialist

    Monday, March 31, 2014 2:39 PM
  • Hi Danny thanks for the reply.  Is it actually ...\Web Server Extensions\14 and I have gone through these logs, they really don't say much I understand. I can tell you that when PSConfig is ran it fails at 10% of step 4. Check Upgrade Status shows me this - again I cannot make heads or tails of it, but when I run PSConfig as it suggests it fails, its a big circle of Duh:

    Status    Failed
    Server    SBSServer01
    Start    3/31/2014 10:32:29 AM
    Last Updated    3/31/2014 10:32:29 AM
    Errors    1
    Warnings    0
    Starting object    
    Current object    
    Current action    
    Step within the action    0
    Total steps in this action    1
    Elapsed Time    00:00:00
    Percentage completed    27.78%
    Process Name    OWSTIMER
    Thread Id    5496
    Process Id    9452
    Command Line    C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\\Bin\PSCONFIG.EXE -cmd upgrade -inplace b2b -force
    Log File    C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS\Upgrade-20140331-103229-625.log
    Remedy    This upgrade session has been stopped. Possible causes include the process being terminated abruptly or the OS has rebooted. Please restart the upgrade again

    When looking through the upgrade log I also find this towards the very end:

    [OWSTIMER] [SPManager] [INFO] [3/31/2014 10:41:21 AM]: An attempt to restore the status of the object, SPWebApplication Name=SBS SharePoint, has failed with a concurrency exception.  One attempt will be made to retry the operation.
    [OWSTIMER] [SPManager] [INFO] [3/31/2014 10:41:21 AM]: Resetting the status of PersistedUpgradableObject: SPWebService to Online.
    [OWSTIMER] [SPManager] [INFO] [3/31/2014 10:41:21 AM]: Resetting the status of PersistedUpgradableObject: SPWebServiceInstance to Online.
    [OWSTIMER] [SPManager] [INFO] [3/31/2014 10:41:21 AM]: Resetting the status of PersistedUpgradableObject: SPServer Name=CHCDC01 to Online.
    [OWSTIMER] [SPManager] [DEBUG] [3/31/2014 10:41:21 AM]: Removing exclusive upgrade regkey by setting the mode to none
    [OWSTIMER] [SPUpgradeSession] [INFO] [3/31/2014 10:41:21 AM]: ======================================================================================
    [OWSTIMER] [SPUpgradeSession] [INFO] [3/31/2014 10:41:21 AM]: Upgrade session failed. 1 errors and 0 warnings encountered.
    [OWSTIMER] [SPUpgradeSession] [INFO] [3/31/2014 10:41:21 AM]: Look for possible causes for upgrade issues by searching [ERROR] and [WARNING] strings in the upgrade log file. Refer to "http://go.microsoft.com/fwlink/?LinkId=157732" for more information about how to recover from upgrade failures.

    Monday, March 31, 2014 3:48 PM