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Please Help Me Figure Out Why My Computer Is Crashing! RRS feed

  • Question

  • Recently, my computer has been crashing a lot - sometimes multiple times a day, sometimes it goes a week or more without crashing. The strange part is it isn't bluescreening - it freezes up, then after a few seconds, the monitor goes blank and begins cycling through its display modes trying to find an input. At that point, if I press the power button, the computer will turn off immediately instead of going through any kind of "hold button to shut down" process. If I try to reboot immediately, it will just go back to that monitor-cycling thing, but if I wait a minute or two and then reboot, it will come back on (with some trouble, usually hanging on empty black screens a few times for a few seconds each before continuing). I'm running Windows 7 Home Premium 64-bit.

    I really don't have the money to have it looked at or replace it right now...can someone please help me try to find the cause, so that I can at least minimize, if not eliminate, how much I need to spend (assuming it's  hardware)?

    • Moved by Carey FrischMVP Tuesday, June 26, 2012 11:53 PM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
    Saturday, June 23, 2012 4:32 AM

Answers

All replies

  • 1. Is it new or old computer?

    2. Are there any traces (errors and warnings) in event logs?

    3. In any case you should do test of memory and hard disk. Memtest is videly used for testing memory. For testing hard drive use diagnostic tool fro disk vendor.

    4. Lend video card from your friend to exclude faulting video card. Do the same test with monitor.

    This forum is for IT professionals. Perhaps the better platform for solving problems like this one is Microsoft Answers

    http://answers.microsoft.com/en-us

    Regards

    Milos

    Saturday, June 23, 2012 6:05 AM
  • 1. Umm...about 2 years old.

    2. I'm not really sure what to look for in there. <_<

    3. Ok, I'll do that for sure.

    4. I'll try, but I don't really know many people.

    Sorry about the wrong forum - I'll go ask there instead. I got to this one from Google, someone had asked a similar question and I just clicked the "ask a question" button. Sorry!

    Saturday, June 23, 2012 6:10 AM
  • Hi,

    Could you upload *.dump file on SkyDrive and let us analyze for you.

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

    In the meantime, you may check the event logs that will be helpful.

    Please update the drivers to the latest.  Meanwhile, you may boot the system to clean boot environment and then try again: 

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135


    Ivan-Liu

    TechNet Community Support

    Monday, June 25, 2012 3:32 AM
  • I'd be happy to - it was apparently set to kernel dump, though, so I set that to small memory dump and will upload it next time it does that. I tried to upload the kernel dump files but SkyDrive wouldn't let me...apparently it thinks the they're empty files.

    I did check my drivers - my display driver is current, and I updated the audio driver to current too. I'm not sure about the other ones though (I tried to do hard drive, but I couldn't find what model HDD I have -_-)

    Monday, June 25, 2012 4:01 AM
  • Huh...that's weird...it just did it again, but there's nothing in the Minidump folder except the old files it won't let me upload to SkyDrive. I have it configured like that linked article said to now, but it didn't actually create a file...
    Monday, June 25, 2012 8:45 PM
  • How large is your C partition and how much free disk space does it have?

    Hope this helps, Gerry

    Monday, June 25, 2012 10:05 PM
  • 1.81 TB, and 758 GB is free at the moment.
    Tuesday, June 26, 2012 2:15 AM
  • How much RAM does your computer have? How large is your pagefile and where is it located?
    http://support.microsoft.com/kb/254649

    Hope this helps, Gerry

    Tuesday, June 26, 2012 4:21 AM
  • 6 GB RAM, and...6135 MB, with the box to automatically manage paging file checked - it looks like it's just on C:\, not in any folder, if I'm reading it right.
    Tuesday, June 26, 2012 4:33 AM
  • I would change to a fixed minimum = maximum 12 gb page file on C. A fixed pagefile reduces free disk space fragmentation.

    Set your computer to produce a kernel dumpfile.

    You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?


    Hope this helps, Gerry

    Tuesday, June 26, 2012 5:08 AM
  • Ok...paging file changed to 12000 MB min and max, dumpfile set back to kernel. The settings were mostly that way already, but I disabled "Hide protected operating system files".

    The computer isn't a branded one - motherboard is MSI X58 Pro-E. BIOS is...American Megatrends Inc. V8.5, 7/22/2009.

    Tuesday, June 26, 2012 5:19 AM
  • Select Start, Control Panel. Action Center, Click on the Arrow down to the right of Maintenance and then on View reliability history. In the graph you will see red orbs, Click on one and it gives details and to the right is another link saying View technical details. Can you copy and paste the description in a further message. Repeating reports are more relevant than one off problems.

    When a BSOD (Blue Screen of Death) system failure occurs for most users there is insufficient time to note down in full what it says; the exact text is important to anyone trying to diagnose what is wrong. You can gain the time needed when the error next occurs by following the procedure described below.

    If you haven't done so already disable automatic restart on system failure. This should help by allowing time to write down the Stop Error code and related information properly. Select Start, right click on Computer select Properties, Advanced System Settings, Start-Up and Recovery, System Failure and uncheck the box before Automatically Restart. Do not re-enable automatic restart on system failure after getting this information as this setting is best left to not to allow Automatic Restart.


    Hope this helps, Gerry

    Tuesday, June 26, 2012 6:28 AM
  • I disabled automatic restart like you said, but the weird thing is that this has never bluescreened. I've had them in the past, but this particular issue doesn't even get to that - the screen just freezes and then it dies without an error message or anything.

    Ok, descriptions of the critical errors is below (there's a link that says "save reliability history" too if you want me to do that and attach it or something):

    The previous system shutdown at 2:21:44 PM on ‎6/‎25/‎2012 was unexpected.

    The previous system shutdown at 2:30:15 PM on ‎6/‎25/‎2012 was unexpected.

    Faulting application name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Faulting module name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Exception code: 0xc0000005
    Fault offset: 0x00174b9a
    Faulting process id: 0x538
    Faulting application start time: 0x01cd5312223e967a
    Faulting application path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Faulting module path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Report Id: 7655de8a-bf05-11e1-b46e-002421e0019a

    The previous system shutdown at 2:52:57 PM on ‎6/‎25/‎2012 was unexpected.

    Faulting application name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Faulting module name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Exception code: 0xc0000005
    Fault offset: 0x00174b9a
    Faulting process id: 0x4b4
    Faulting application start time: 0x01cd533938b5a1e2
    Faulting application path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Faulting module path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Report Id: 87023f91-bf2c-11e1-800e-002421e0019a

    Unspecified changes to system configuration might have caused the problem.

    The previous system shutdown at 4:35:36 PM on ‎6/‎24/‎2012 was unexpected.

    Faulting application name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Faulting module name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Exception code: 0xc0000005
    Fault offset: 0x00174b9a
    Faulting process id: 0x398
    Faulting application start time: 0x01cd525a1161fd82
    Faulting application path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Faulting module path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Report Id: 6a8ca72c-be4d-11e1-bb5b-002421e0019a

    The previous system shutdown at 2:39:29 PM on ‎6/‎23/‎2012 was unexpected.

    The previous system shutdown at 2:45:51 PM on ‎6/‎23/‎2012 was unexpected.

    Faulting application name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Faulting module name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Exception code: 0xc0000005
    Fault offset: 0x00174b9a
    Faulting process id: 0x7e0
    Faulting application start time: 0x01cd518837429548
    Faulting application path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Faulting module path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Report Id: 864b6697-bd7b-11e1-a872-002421e0019a

    The previous system shutdown at 7:07:01 PM on ‎6/‎23/‎2012 was unexpected.

    Faulting application name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Faulting module name: DriveBoosterSetup.exe, version: 0.0.0.0, time stamp: 0x4a531e7e
    Exception code: 0xc0000005
    Fault offset: 0x00174b9a
    Faulting process id: 0x4d0
    Faulting application start time: 0x01cd51a64930ce6e
    Faulting application path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Faulting module path: C:\Program Files (x86)\DriveBooster\DriveBoosterSetup.exe
    Report Id: 9c5021ee-bd99-11e1-bf29-002421e0019a

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000117 (0xfffffa8005e71010, 0xfffff88004a08768, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\062212-75921-01.dmp. Report Id: 062212-75921-01.

    The previous system shutdown at 10:01:50 PM on ‎6/‎22/‎2012 was unexpected.

    That's the past 4 days worth of critical events.


    Tuesday, June 26, 2012 6:55 AM
  • Update the MSI Live Update 5 to version 5.0.084 dated 5 June 2012
    http://www.msi.com/product/mb/X58-Pro-E.html#/?div=Utility&os=Win7%2064

    This may enable you to automatically update your BIOS, motherboard drivers and utilities.

    You can update your BIOS to version 8 F dated 19 March 2011:
    http://www.msi.com/product/mb/X58-Pro-E.html#/?div=BIOS

    Your Action Center reports are indicating a problem with Drive  Booster which I think has come with your MSI driver package. Update your Intel Turbo Boost Monitor to version 2.1.23.0 dated 21 March 2012.

    You probably can update some of the drivers listed here:
    http://www.msi.com/product/mb/X58-Pro-E.html#/?div=Driver&os=Win7%2064


    Hope this helps, Gerry

    • Proposed as answer by Dunn2010 Wednesday, June 27, 2012 8:14 AM
    • Marked as answer by DrowVampyre Wednesday, June 27, 2012 8:20 AM
    Tuesday, June 26, 2012 7:41 AM
  • Ok, doing that now - I found Intel Turbo Boost 2.6 on their website (Intel's, I mean), but I don't want to break anything more by installing that if 2.1.23.0 is the right one, so looking for that one now.
    Tuesday, June 26, 2012 7:57 AM
  • Alright, I installed the motherboard driver and Turbo Boost Monitor, and flashed the BIOS to 8.F (scared myself half to death doing it when it didn't want to boot, but all I needed to do was change the RAID setting to recognize it).

    Fingers crossed that it'll stay working now...

    Tuesday, June 26, 2012 9:04 AM
  • Don't forget that there are other MSI drivers that can be updates. Updating the BIOS is always more scary than updating drivers.

    Hope this helps, Gerry

    Tuesday, June 26, 2012 1:48 PM
  • Thanks Gerry - I don't want to say for sure that it's fixed and jinx myself, but since I did this stuff it hasn't crashed, so fingers crossed. I owe you one! ^_^
    Wednesday, June 27, 2012 8:21 AM