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WSUS not installing Office 2013 Updates RRS feed

  • Question

  • Hi,

    We have Office Professional Plus 2013 (Office 365) installed on all our computers. WSUS is set to download and installed Office 2013 updates.
    It looks as though the updates are being downloaded but WSUS is marking them as Not Applicable against all our workstations.

    If I check online for updates on a workstation all the Office 2013 updates are showing ready to be downloaded and installed.

    Am I missing something here? Does Office Professional Plus (via Office 365) download and install its updates in another way rather than windows updates

    Cheers

    Thursday, May 2, 2013 9:43 AM

Answers

  • We have Office Professional Plus 2013 (Office 365) installed on all our computers.

    Office 365 is not patched via WSUS, it is a web-based service, and as such will be automatically patched on the server side as appropriate.

    If you have a physical installation of Office 2013 (as a result of your Office 365 licensing), then first ensure that Office 2013 has been installed as a per-COMPUTER installation, and not a per-USER installation. WSUS cannot, and never has been able to, update per-USER installations of Microsoft Office.

    If MU says there are updates available, but they don't show as NEEDED on the WSUS server, then I'd also investigate that the systems actually are configured as WSUS clients. Are these clients reporting other (non-Office) updates as NEEDED, and properly downloading/installing them. (I.E. ensure the problem is exclusive to Office 2013, and not a more general failure of the client to work properly).


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Friday, May 3, 2013 12:45 AM

All replies

  • We have Office Professional Plus 2013 (Office 365) installed on all our computers.

    Office 365 is not patched via WSUS, it is a web-based service, and as such will be automatically patched on the server side as appropriate.

    If you have a physical installation of Office 2013 (as a result of your Office 365 licensing), then first ensure that Office 2013 has been installed as a per-COMPUTER installation, and not a per-USER installation. WSUS cannot, and never has been able to, update per-USER installations of Microsoft Office.

    If MU says there are updates available, but they don't show as NEEDED on the WSUS server, then I'd also investigate that the systems actually are configured as WSUS clients. Are these clients reporting other (non-Office) updates as NEEDED, and properly downloading/installing them. (I.E. ensure the problem is exclusive to Office 2013, and not a more general failure of the client to work properly).


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Friday, May 3, 2013 12:45 AM
  • Hi,

    We are receving all other updates fine, we used to receive Office 2010 updates until we removed this and installed the Office 2013 Professional Plus from Office 365.
    The installation does run from the local machine without needing internet access.

    How can I check if it is installed as a per user or per computer install?

    Cheers

    Friday, May 3, 2013 8:13 AM
  • We have the same issue.  Starting in late January of this year (2013) we got a handful of Dell laptops with Office 2013 preinstalled.  We joined them to our domain and everything seemed to be working fine.  Windows Updates were being sent to them from our WSUS server.  I noticed that even though our WSUS server had Office 2013 updates listed, none of our new computers were showing up as needing them.  As far as I can tell this problem is only affecting these new Dell laptops.  I believe that on one of the laptops I told it to go online to search for updates instead of our WSUS server and the Office 2013 updates did not show up there either.  Anyone find a solution yet?
    Friday, May 24, 2013 5:45 PM
  • I noticed that even though our WSUS server had Office 2013 updates listed, none of our new computers were showing up as needing them.

    I believe that on one of the laptops I told it to go online to search for updates instead of our WSUS server and the Office 2013 updates did not show up there either.

    I don't see that there's a problem here.

    You searched online and no updates were presented as applicable/needed. The WUAgent has reported the same state to the WSUS server. The updates are Not Applicable.

    Specifically which updates (by title/KB) do you feel should be applicable to these systems?

    What happens when you download and attempt to install the updates from the Microsoft Download Center?

    Is it possible that the instance of Office 2013 installed on these Dell laptops is an EVALUATION EDITION - and not eligible for updates?


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Monday, May 27, 2013 8:52 PM
  • We are receving all other updates fine, we used to receive Office 2010 updates until we removed this and installed the Office 2013 Professional Plus from Office 365.

    Okay.. so maybe the updates really are not needed? What happens when you scan Microsoft Update? Are the updates presented as available/needed via Microsoft Update? Specifically which updates (by title/KB) are of concern?

    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Monday, May 27, 2013 8:54 PM
  • Hi,

    It does seem the updates aren't needed. Even when installing the updates on one machine Office 365 Professional Plus still came up with an update under File > Account in Word

    I'll turn the Office updates off on the WSUS server because it seems these aren't really needed

    Thanks for the help

    Tuesday, May 28, 2013 7:51 AM
  • Office 365 Professional Plus

    We may have a product identification issue here.... Office Professional Plus for Office 365 is a completely separate product from Office Professional Plus 2013.

    Office Professional Plus for Office 365 is web-based and uses click-once technology to deploy the application to any desktop on demand, and is updated through the normal quarterly Office 365 feature updates.

    Office Professional Plus 2013 is a workstation installed instance of Office that works fully self-contained within the Windows desktop environment and is updated via MU/WSUS.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Thursday, May 30, 2013 2:10 AM