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Notify for Unassigned Incidents

    Question

  • Hello All,

    I tried to build logic to SCSM 2016 to send notification for Unassigned Incidents as below:

    Create SLA Metric based on Create Date/Assigned date

    Create SLO warning 10 Min and Breached 20 min

    then I created notification for this SLO but it never send mails.

    Any Idea how to do this?

    Thanks,


    Alan Walk

    Wednesday, May 09, 2018 8:29 AM

Answers