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Blue screen of death RRS feed

  • Question

  • Hi, every time i connect a USB device to my pc, and disconnect it, i get a blue screen of death, can anyone help ? i used a program called bluescreenview to identify the problem, and it gives this info:

    110815-15428-01.dmp 11/8/2015 11:04:19 AM ATTEMPTED_WRITE_TO_READONLY_MEMORY 0x000000be 0x965b6ea6 0xb112c121 0x8c413bc8 0x0000000b ntkrnlpa.exe ntkrnlpa.exe+85a0b NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16792 (win7_gdr.110408-1633) 32-bit ntkrnlpa.exe+85a0b ntkrnlpa.exe+46608 mpfilt.sys+9fb C:\Windows\Minidump\110815-15428-01.dmp 2 15 7600 182,192 11/8/2015 11:05:23 AM

    can anyone help ?

    Sunday, November 8, 2015 9:38 AM

Answers

All replies

  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Sunday, November 8, 2015 11:50 AM
  • okay, so where do i find those ?

    Sunday, November 8, 2015 11:53 AM
  • ...oh sorry i didn't see the link
    Sunday, November 8, 2015 11:55 AM
  • https://onedrive.live.com/redir?resid=2CD54AB17F134A6D!108&authkey=!AMue-mUL6ItOQ2k&ithint=file%2czip



    • Edited by Ace1423 Sunday, November 8, 2015 12:15 PM
    Sunday, November 8, 2015 12:00 PM
  • First you need to update to Service pack 1

    Service pack 1 Update.

    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1)

    Then you need to update these old drivers from as far back as 2001

    VCdRom.sys    12/19/2001 2:44:58 PM                           
    lemsgt.sys    2/6/2004 5:26:44 PM                            
    hwpsgt.sys    2/6/2004 5:28:51 PM                         
    mpfilt.sys    11/1/2005 12:58:46 AM                    
    Rt86win7.sys    2/26/2009 4:04:22 AM                          
    If after the above you continue to crash upload the new DMP files

    You also need to remove usbaapl.sys Apple Mobile USB Driver.


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Sunday, November 8, 2015 12:24 PM
  • Thank you, really really really much, other forums confirm this, but how do i remove the apple mobile usb driver ?

    Sunday, November 8, 2015 12:27 PM
  • You can remove it like you would remove any application from programs and features (or what ever it is called on win 7)

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Sunday, November 8, 2015 12:51 PM