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Live Meeting Issues - October 21, 2009 RRS feed

  • Question

  • Several issues today with Live Meeting and wondering if MS was having problems with the Live Meeting servers?

    * At 2:00 EST we were hosting a Live Meeting and several users were not able to connect.   We kept getting "Page not found" errors when connecting directly to the URL

    * Also earlier today, a user was trying to schedule a Live Meeting and was receiving the following error when sending out invitations: "An error occurred while processing this Live Meeting request. If this error persists, please contact your Live Meeting account administrator."

    Thank you in advance for you assistance.

    • Moved by Lu Zou-MSFT Monday, November 16, 2009 6:33 AM LiveMeeting join meeting problem (From:Live Meeting General Discussion)
    Wednesday, October 21, 2009 8:52 PM

Answers

  • Hi AcousticNut,

     

    For such issues, I suggest you contact LiveMeeting Support directly and include the below information in your question:

    -Meeting Manager URL
    - Meeting ID
    - Exact error message
    - Version number of Live Meeting software

    They will response in 24 hours.

    http://support.microsoft.com/default.aspx/ph/925

     

    Hope this helps.

    Lu Zou

    • Marked as answer by Lu Zou-MSFT Friday, October 30, 2009 9:13 AM
    Tuesday, October 27, 2009 3:47 AM

All replies

  • Hi AcousticNut,

     

    For such issues, I suggest you contact LiveMeeting Support directly and include the below information in your question:

    -Meeting Manager URL
    - Meeting ID
    - Exact error message
    - Version number of Live Meeting software

    They will response in 24 hours.

    http://support.microsoft.com/default.aspx/ph/925

     

    Hope this helps.

    Lu Zou

    • Marked as answer by Lu Zou-MSFT Friday, October 30, 2009 9:13 AM
    Tuesday, October 27, 2009 3:47 AM
  • move to LiveMeeting configuration queue
    Monday, November 16, 2009 6:32 AM