Cannot download Vista Home Premium on my computer RRS feed

  • Question

  • Hi everyone,

    I've recently bought Vista Home Premium download, but I can't download it - please help?
    I've clicked on 'Download' and gone through all the steps.. but everytime I click on 'Launch' an error comes up, it says "Windows Vista Setup Preperation cannot find one of it's required files".
    But I don't know why and I've tried everything.

    I don't want my money to go to waist, so please reply if you have any ideas.

    Thank you
    Monday, July 13, 2009 8:15 PM


  • Hi,


    Thanks for posting in Microsoft TechNet Forum.


    I am wondering whether the website you download Windows Vista Home Premium from is correct, and whether it is the right edition of Operating System.  For upgrading your existing PC, I recommend that you visit the following website and perform upgrading step by step.


    Get Windows Vista: Upgrade your existing PC



    Note: it is recommended to check your hardware configurations first then use the Windows Upgrade Advisor to upgrade Operating System. Also make sure that you log on with administrator account.


    Meanwhile, I suggest that you reset Internet Explorer settings to the default settings. Then try to download the file.


    Reset Internet Explorer settings


    1) In Internet Explorer, select the Tools menu and then click Internet Options.

    2) Click the Advanced tab, Click Reset button.

    3) Click Reset button while a prompt asks” Are you sure you want to reset all the Internet Explorer settings”.

    4) Click Ok, restart your Internet Explorer.


    Hope this helps. Thanks.

    Wednesday, July 15, 2009 4:18 AM