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Blue Screen (BSOD) Windows 10 Build 1709 RRS feed

  • Question

  • Hi All,

    Our program, which runs smoothly in all series of windows, started to give a blue screen with the newly released windows 10 build 1709.
    The program gives a blue screen error between 3 and 20 minutes during the running time.

    Thank you for your help and ideas.

    Dump file example


    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8e116dd2ca9, Address of the instruction which caused the bugcheck
    Arg3: fffffe809694eec0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    win32kbase!XEPALOBJ::vRemoveFromList+b5
    fffff8e1`16dd2ca9 48898878050000  mov     qword ptr [rax+578h],rcx

    CONTEXT:  fffffe809694eec0 -- (.cxr 0xfffffe809694eec0)
    rax=0000000000000000 rbx=fffffe809694f970 rcx=0000000000000000
    rdx=fffff897029b82a0 rsi=fffffe809694f970 rdi=fffffe809694f968
    rip=fffff8e116dd2ca9 rsp=fffffe809694f8b0 rbp=000000000088000b
    r8=fffffe809694f778  r9=0000000000000001 r10=7ffffffffffffffc
    r11=0000000000389000 r12=0000000000000000 r13=0000000000000001
    r14=000000003d01112b r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    win32kbase!XEPALOBJ::vRemoveFromList+0xb5:
    fffff8e1`16dd2ca9 48898878050000  mov     qword ptr [rax+578h],rcx ds:002b:00000000`00000578=????????????????
    Resetting default scope

    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  dexo.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff8e116db7253 to fffff8e116dd2ca9

    STACK_TEXT: 
    fffffe80`9694f8b0 fffff8e1`16db7253 : fffff897`000003a0 00000000`0088000b 00000000`0088000b fffff8e1`16de0997 : win32kbase!XEPALOBJ::vRemoveFromList+0xb5
    fffffe80`9694f900 fffff8e1`16db715b : fffff897`000003a0 00000000`00000000 00000000`0088000b fffff897`02957010 : win32kbase!SelectPaletteWorker+0xcf
    fffffe80`9694f950 fffff8e1`16aec8db : 00000000`00000001 00000000`3d01112b 00000000`00000000 00000000`00000000 : win32kbase!GreSelectPalette+0x3b
    fffffe80`9694f990 fffff8e1`16aec863 : 00000000`ffffffff fffffe80`9694fa80 00000000`3d01112b 00000000`0088000b : win32kfull!_SelectPalette+0x53
    fffffe80`9694f9d0 fffff801`8a17d553 : ffff9e85`d8b99080 00000000`ffffffff 00000000`00000000 fffff8e1`17041ae8 : win32kfull!NtUserSelectPalette+0x33
    fffffe80`9694fa00 00007ff9`dbf41424 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`08d5fba8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff9`dbf41424


    FOLLOWUP_IP:
    win32kbase!XEPALOBJ::vRemoveFromList+b5
    fffff8e1`16dd2ca9 48898878050000  mov     qword ptr [rax+578h],rcx

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  win32kbase!XEPALOBJ::vRemoveFromList+b5

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32kbase

    IMAGE_NAME:  win32kbase.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    STACK_COMMAND:  .cxr 0xfffffe809694eec0 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_win32kbase!XEPALOBJ::vRemoveFromList+b5

    BUCKET_ID:  X64_0x3B_win32kbase!XEPALOBJ::vRemoveFromList+b5

    Followup: MachineOwner


    • Edited by DeskGate Friday, December 22, 2017 2:10 PM
    Friday, December 22, 2017 1:44 PM