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Protecting Workgroup Computers with DPM 2012 SP1 - getting errors RRS feed

  • Question

  • Just upgraded DPM 2012 to SP1.  Now I cannot get a workgroup computer to install the new agent.  I'm getting the error "Protection Agent cannot be installed on machine where DPM is installed."  I've read articles related to this error, and none of the scenarios pertain to my situation.  I have two workgroup (non-domain) systems, one that was protected previously, and one that has never had the DPM agent installed on it before.  I tried installing the new agent on the machine that has never been backed up before, but I get exactly the same error. 

    Here is part of the MSDPMAgentInstall.LOG file on the 2nd server that I attempted to install it on:

    === Logging stopped: 1/29/2013  14:31:08 ===
    MSI (c) (7C:68) [14:31:08:703]: Product: Microsoft System Center 2012 SP1 DPM Protection Agent - Update 'Microsoft System Center DPM Protection Agent Update - KB2802095' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\Temp\MSDPMAgentInstall.LOG.

    MSI (c) (7C:68) [14:31:08:718]: Windows Installer installed an update. Product Name: Microsoft System Center 2012 SP1 DPM Protection Agent. Product Version: 4.1.3333.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: Microsoft System Center DPM Protection Agent Update - KB2802095. Installation success or error status: 1603.

    MSI (c) (7C:68) [14:31:08:718]: Note: 1: 1708
    MSI (c) (7C:68) [14:31:08:718]: Note: 1: 2205 2:  3: Error
    MSI (c) (7C:68) [14:31:08:718]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
    MSI (c) (7C:68) [14:31:08:718]: Note: 1: 2205 2:  3: Error
    MSI (c) (7C:68) [14:31:08:718]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (c) (7C:68) [14:31:08:718]: Product: Microsoft System Center 2012 SP1 DPM Protection Agent -- Installation failed.

    MSI (c) (7C:68) [14:31:08:718]: Windows Installer installed the product. Product Name: Microsoft System Center 2012 SP1 DPM Protection Agent. Product Version: 4.1.3333.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

    MSI (c) (7C:68) [14:31:08:718]: Grabbed execution mutex.
    MSI (c) (7C:68) [14:31:08:718]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (7C:68) [14:31:08:718]: MainEngineThread is returning 1603
    === Verbose logging stopped: 1/29/2013  14:31:08 ===


    KW


    • Edited by sdhondaman Thursday, January 31, 2013 2:18 PM
    Thursday, January 31, 2013 2:18 PM

Answers

  • Hi,

    It looks like you are trying to install the SP1 RU1 V2 agent before SP1 RTM.

    You need to install first the SP1 agent (4.0.3313.0) from under the C:\Program Files\Microsoft System Center 2012\DPM\DPM\ProtectionAgents\RA\4.1.3313.0 folder.

    then apply RU1 V2 from C:\Program Files\Microsoft System Center 2012\DPM\DPM\agents\RA\4.1.3333.0\ folder.

    Stephane


    Please remember to click “Mark as Answer” on the post that helps you. This posting is provided "AS IS" with no warranties. knowledge is valid only if it is shared by All.

    My DPM blog Yet Another DPM Blog


    • Edited by Stephane LADUNE Thursday, January 31, 2013 3:34 PM
    • Marked as answer by sdhondaman Thursday, January 31, 2013 5:35 PM
    Thursday, January 31, 2013 3:28 PM

All replies

  • Hi,

    It looks like you are trying to install the SP1 RU1 V2 agent before SP1 RTM.

    You need to install first the SP1 agent (4.0.3313.0) from under the C:\Program Files\Microsoft System Center 2012\DPM\DPM\ProtectionAgents\RA\4.1.3313.0 folder.

    then apply RU1 V2 from C:\Program Files\Microsoft System Center 2012\DPM\DPM\agents\RA\4.1.3333.0\ folder.

    Stephane


    Please remember to click “Mark as Answer” on the post that helps you. This posting is provided "AS IS" with no warranties. knowledge is valid only if it is shared by All.

    My DPM blog Yet Another DPM Blog


    • Edited by Stephane LADUNE Thursday, January 31, 2013 3:34 PM
    • Marked as answer by sdhondaman Thursday, January 31, 2013 5:35 PM
    Thursday, January 31, 2013 3:28 PM
  • Excellent!  That was it.  Thanks!


    KW

    Thursday, January 31, 2013 5:36 PM