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Cannot open a Excel file from a sharepoint library RRS feed

  • Question

  • I have certain excel files uploaded in a library some them are password protected.

    when i try to open these files then i get a error.

    The file contains following virus: EngineError;Tagged ID:41F0E84D_18ED_48A3_9530_91F43724B19E

    Cannot open the file this time. Contact your administrator 


    kukdai
    • Edited by Mike Walsh FIN Wednesday, February 23, 2011 9:45 PM Do Not shout in Titles.
    Wednesday, February 23, 2011 6:25 PM

Answers

  • Hi kukdai,

     

    This problem occurs when Microsoft Forefront Security for SharePoint is installed on the computer that is running Windows SharePoint Services 3.0 or Microsoft Office SharePoint Server 2007. By default, the groups that Forefront Security for SharePoint allows to access the Forefront registry are groups that include the SharePoint application pool account. However, the SharePoint worker process may impersonate a regular SharePoint user instead of impersonating the application pool account. To get more detailed information about this issue, you can refer to this KB article: http://support.microsoft.com/kb/940880.

     

    To solve this problem, install Forefront Security for SharePoint Service Pack 1(SP1). You can download this hotfix from here: http://support.microsoft.com/kb/936867.

     

    Thanks & Regards,

    Peng Lei

    • Marked as answer by David HM Wednesday, March 2, 2011 7:13 AM
    Thursday, February 24, 2011 3:34 AM

All replies

  • Hi kukdai,

     

    This problem occurs when Microsoft Forefront Security for SharePoint is installed on the computer that is running Windows SharePoint Services 3.0 or Microsoft Office SharePoint Server 2007. By default, the groups that Forefront Security for SharePoint allows to access the Forefront registry are groups that include the SharePoint application pool account. However, the SharePoint worker process may impersonate a regular SharePoint user instead of impersonating the application pool account. To get more detailed information about this issue, you can refer to this KB article: http://support.microsoft.com/kb/940880.

     

    To solve this problem, install Forefront Security for SharePoint Service Pack 1(SP1). You can download this hotfix from here: http://support.microsoft.com/kb/936867.

     

    Thanks & Regards,

    Peng Lei

    • Marked as answer by David HM Wednesday, March 2, 2011 7:13 AM
    Thursday, February 24, 2011 3:34 AM
  • Our sharepoint support people had a get-around that worked for me...

    »- Click in the document on IE sharepoint site, and ‘Edit Properties’                                                               

    »- Change the name of the file (like by adding ‘new’ at the end), then close the IE window pointing at the sharepoint site                   

    »- Re-open site in a new IE browser window                                                            

    »- Optional:  Go back to the file that wouldn’t open… Repeat steps to change name back to its original name                                              

    »- Re-open site in a new IE browser window                                                             

    »- Try opening the document again                                                                     

    »- Excel document now opens properly              

    I know, it seems really lame, but it worked ... and may be easier than getting somebody to load a patch on sharepoint

                                                             

    Thursday, May 17, 2012 5:43 PM