none
BLUETOOTH KEYBOARD CONNECTION ISSUES

    Question

  • My <g class="gr_ gr_4 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="4" id="4">Logtech</g> K480 Bluetooth Keyboard is not being recognized by my laptop
    Friday, September 15, 2017 3:50 PM

All replies

  • Download and install driver from here:

    http://support.logitech.com/en_in/product/multi-device-keyboard-k480/downloads#


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Saturday, September 16, 2017 1:00 AM
  • Hi,

    Please take S.Sengupta’s advice to install the driver to see if it can be recognized.

    If it still can’t work, please try to resolve this issue by following steps.  

    1. Connect it to other PC to see if it can work.

    2. Test the USB port to see if it can connect other USB device.

    3. Locate the Wireless Link icon in Control Panel, and then reestablish the link with the wireless device

        3.1 Click Start , click Hardware and Sound, and then click Bluetooth Devices.

    3.2 If your device does appear in the list of devices, click Add, and then follow the instructions to add the device.

              If the device does appear in the list of devices, check the status. The following possible states exist:           

    •Authenticated

    •Connected

    •Last Seen

              If the device state is listed as Last Seen, try to use the device.

              If the status flickers between Authenticated and Connected, communication exists between the device and the computer. You can also try to Remove the device and Add it back in.

         3.3 Click Properties, and then click Services.

         3.4 Click to select the Drivers for Device check box.

         3.5 If the device has a check box next to it that is selected, click to clear it.

         3.6 Click OK.

         3.7 Click Properties, and then click Services.

         3.8 Click to select the Drivers for Device check box.

         3.9 Click to select the check box on the wireless link properties.

         3.10 If the link is not reestablished, use Control Panel to remove the device, and then try to add the device again.

    For more information, you could read this article.

    Resolve Bluetooth mouse or keyboard failure to function:

    https://support.microsoft.com/en-in/help/811798/resolve-bluetooth-mouse-or-keyboard-failure-to-function


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 18, 2017 8:26 AM
  • Hi, 

    Hows everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 27, 2017 2:23 PM