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Portal 2012 - Shortcut to create request (incident) ? RRS feed

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    Hi,

    Is there any way to achieve a direct link from the portal first page (category view) to the Create Incident Form? The "create request" is availible but takes us to a another page first where we have to chose to enter the create request form.

    Would it be possible to customize a service request in some way to get directly to the create incident form?

    Any other workarounds out there?

    Kind Regards,
    Ezequiel Osorio

    E.O

    Wednesday, February 29, 2012 12:13 PM

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    Hi

    Unfortunately there is no workaround for this in SM 2012. We have received the same request from lot of folks and most likely there will be a workaround available for this in the next release. Sorry!

    Thanks, Paresh

    • Marked as answer by E.O Monday, March 19, 2012 7:43 AM
    Monday, March 19, 2012 6:23 AM
    Answerer

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    Hi

    Unfortunately there is no workaround for this in SM 2012. We have received the same request from lot of folks and most likely there will be a workaround available for this in the next release. Sorry!

    Thanks, Paresh

    • Marked as answer by E.O Monday, March 19, 2012 7:43 AM
    Monday, March 19, 2012 6:23 AM
    Answerer
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    Thanks for the answer! With "next release", is it next big release or is there any change in a minor update?

    Kind Regards,

    Ezequiel Osorio

    Relevo AB

    E.O

    Monday, March 19, 2012 7:43 AM
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    Details about the extent of the release are not clear yet.

    Thanks, Paresh

    Wednesday, March 28, 2012 6:29 PM
    Answerer