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Repeated Activation Request RRS feed

  • Question

  • Every few days - can be consecitive days or after 10 day interval - when I log on I get a screen saying "Windows activation was successful" before the desktop loads, and then after a few minutes I am alerted I may be a victim of fraud but my PC runs ok. The next time I log on the "successful activation screen" does not appear but I get a waring my copy of Windows is not genuine and denial of Windows Updates, so I run the activation tool which always is successful. The next (third in sequence) time I log on there are no warnings and all is ok --- until the next day or another 10 days, and then the same routine. This is quite annoying.l

    Following contact with MS tecs I have confirmation my copy of Windows is genuine.
    Refreshing some drivers has been partially successful -- but read on.
    On every occasion that Vista requests activation (WinLogon event) in Event
    Viewer this is ALWAYS preceded by two occurrences of denial of access
    (hr=0x80070005) to the Microsoft-Windows-Security-Licensing-SLC service which
    carries the general interpretation "unable to collect hardware information". 
    Clearly, the security licensing service check is unable to verify that my
    hardware has not changed and designates my copy of Vista as non-genuine.  It
    also appears that this check tolerates one failure but not two -- as there
    are occasions when there is only one occurrence of denial of access which
    appears to be tolerated.
    Here is the event diagnostic I get:
    <Provider Name="Microsoft-Windows-Security-Licensing-SLC"
    Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software
    Licensing Service" />
      <EventID Qualifiers="49152">1063</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2008-09-04T08:17:41.000Z" />
      <EventRecordID>102736</EventRecordID>
      <Correlation />
      <Execution ProcessID="0" ThreadID="0" />
      <Channel>Application</Channel>
      <Computer>Philip-PC</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>hr=0x80070005</Data>
      </EventData>

    I can see that in the Event Viewer there continue to be occasional single
    occurrences of this failure to collect hardware information with no trigger
    for activation and it will only be a matter of time before there will be a
    duplicate event which will trigger the activation request.
    What I specifically need is instructions on how to positively
    reset the access permission for the Security Licensing Service to collect
    hardware information.  Using the Component Services application I have looked
    at the DCOM Config entries but have been unable to find an entry for
    1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A which I believe is the one causing my
    trouble.

    Thursday, September 11, 2008 4:27 PM

Answers

  • Hello,

     

    Thank you for your response.  This can occasionally be an issue with device drivers on the system.  I see that you mentioned you updated some drivers and that it helped temporarily.  I would recommend making sure all of the device drivers on the system are updated and current through the appropriate channels per the manufacturer recommendations.  I am looking into other potential causes as well. 

     

    Regards,

    Andy C [MSFT]

    Tuesday, September 16, 2008 10:35 PM

All replies

  • Hello,

    That is certainly an interesting issue.  Which version of Windows Vista are you having this issue with?  Did the version come pre-installed on the machine or did you do the installation yourself?  Is this a consumer or volume edition version?  What are the details of the system hardware?  Did this problem always occur?


    Thank you,

     

    Andy Carlson [MSFT]

    Thursday, September 11, 2008 7:29 PM
  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/TechNet/AddPost.aspx?PostID=3865434&SiteID=17&ReturnUrl

     

    4. A troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Thursday, September 11, 2008 8:30 PM
  • Hi,

    I am running Utlimate 32bit which is an OEM installation. 

    Not sure about consumer/volume but assume consumer as this is regular standalone PC. 

    Everything was fine until the runup to SP1, when MS were sending out a lot of updates to ready PCs for SP1 installation.

    The PC uses an ECS P965T-A m/b and has an Intel QX6700 processor with 4096MB RAM (4x 1GB).

     

    Friday, September 12, 2008 9:55 AM
  • Hi,

    Thanks but I have done that already and passed all the checks.

    The problem I have seems to be the intermittent lass of access by the Security Licensing Service to my hardware information which then triggers the activation requirement -- it doesn't appear to be related to whether my copy of Windows is genuine (it is, confirmed by MS tec). Please see my original post for the details.

     

    Friday, September 12, 2008 10:00 AM
  • Install this update to resolve an issue where you may be prompted to activate a pre-installed copy of Windows Vista:

    http://www.microsoft.com/downloads/details.aspx?FamilyId=5549C98D-421A-4F77-97F3-4E82A4D6471B&displaylang=en

    Friday, September 12, 2008 2:49 PM
  • Hi Carey,

    Thanks but I already have KB931573 installed.

     

    Friday, September 12, 2008 4:36 PM
  • Hello,

     

    Thank you for your response.  This can occasionally be an issue with device drivers on the system.  I see that you mentioned you updated some drivers and that it helped temporarily.  I would recommend making sure all of the device drivers on the system are updated and current through the appropriate channels per the manufacturer recommendations.  I am looking into other potential causes as well. 

     

    Regards,

    Andy C [MSFT]

    Tuesday, September 16, 2008 10:35 PM
  • I am having the exact same problem.  Also started about 3 - 6 months ago.  I reactivate and it goes away for awhile.

     

    SLC diagnostics also is fine.  Though it fails with "Invalid License" while it is reported as not genuine.  After I reactivate, all is fine for awhile.

     

    I found this thread by searching for hr=0x80070005 SLC on google.

     

    Phil

    Monday, October 27, 2008 11:02 PM
  • I'm also having the same problem, in my case with a Windows Vista Ultimate 64bits (Retail).

     

    Sometimes when I start my computer, I'm requested to "validate" my license. I can do it online or by telephone without problems (by telephone I always have to enter the same numbers, which I have noted in a paper, so I don't need to make the call).

     

    When the "validation" fails, always in the event log I have the same error message: Security-Licensing-SLC id 1063 "Unable to collect information about your hardware. hr = 0x8007000D".

     

    Any help would be appreciated!!

     

    Friday, December 5, 2008 10:25 AM
  • I just started having this problem on my Windows 2008 Server Hyper-V host.

    The system had become very slugish and finally had a complete hang last night.  After a hard reset, the event log had "The Active Directory Domain Services database has been restored using an unsupported restoration procedure." event 2103.  There were also several errors with 0x8007000D in the text.

    While I was trying to figure things out, I started getting the "successful activation" popups.  I think I've had half a dozen in the last four hours.

    Mayby if I can clear the USN rollback, it will clear the other problems.

    Later:

    I ran the MGAdiag tool.  It said my license was not valid:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-BTG67
    Windows Product Key Hash: pkHB0/Sr3eVh7cybfYsXj3+JuwY=
    Windows Product ID: 55041-222-2221482-76216
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.0.6001.2.00020112.1.0.010
    ID: {9E291384-A605-4A89-AB25-660337808373}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Server (R) 2008 Enterprise
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_E2AD56EA-761-8009_E2AD56EA-762-2f0d_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1174-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9E291384-A605-4A89-AB25-660337808373}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00020112.1.0.010</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-222-2221482-76216</PID><PIDType>6</PIDType><SID>S-1-5-21-1665872080-3908262908-2092019470</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA78GM-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>59323507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>76A37F822E156BC</Val><Hash>QO7K9g8Zfh0XFWIuJ1FZtlh/idU=</Hash><Pid>89409-862-0350841-65901</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows Server(R), ServerEnterprise edition
    Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B channel
    Activation ID: bb1d27c4-959d-4f82-b0fd-c02a7be54732
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00152-222-222148-03-1033-6001.0000-3012008
    Installation ID: 018601463614110186222483836006578156640675206515140666
    Processor Certificate URL:
    http://go.microsoft.com/fwlink/?LinkID=48189
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48190
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=48192
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=48191
    Partial Product Key: BTG67
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OAAAAAEAAgACAAEAAwACAAAAAgABAAEAln0CZ7xVGIgQM8yUCA8aFIg88vTgj+pF8q7QTaxW1sc=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      SSDT   PTLTD   POWERNOW

    • Edited by Brian Borg Wednesday, December 31, 2008 9:30 PM font
    Wednesday, December 31, 2008 9:17 PM
  • As the problem didn't solved, I reinstalled Windows Vista from the beginning... After some days (~1 months), I have again the same problem: When I try to make an update I get a message saying that my license is not valid, I when I start Windows I get the message "Your Windows has been sucessfully activated" (in Spanish...), but the problem remains...

    In the Event Log I have the same error message: Security-Licensing-SLC id 1063 "Unable to collect information about your hardware. hr = 0x8007000D", and with the Microsoft Genuine Advantage Diagnostic Tool I get a "license not valid" message (although my Windows Vista Ratail is completeley legal and original, and it has been only installed in a computer):

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JKCXH-8FGHG-VDBF8
    Windows Product Key Hash: WMyFjS9KwiTRn320wlR4V80yLSs=
    Windows Product ID: 89587-447-4456522-71228
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {9E6DD3E2-2790-4B00-B800-ADD283BD6F4F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9E6DD3E2-2790-4B00-B800-ADD283BD6F4F}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VDBF8</PKey><PID>89587-447-4456522-71228</PID><PIDType>5</PIDType><SID>S-1-5-21-700322941-3725144343-2554393456</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI Premium ACPI BIOS Revision 1008</Version><SMBIOSVersion major="2" minor="3"/><Date>20050922000000.000000+000</Date></BIOS><HWID>25323507018400F6</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>73DE5948FC26F0E</Val><Hash>mO6kxKb2GkghWK0UFKXda8wk3+0=</Hash><Pid>81608-903-1445106-65501</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.0.6001.18000
    Nombre: Windows(TM) Vista, Ultimate edition
    Descripción: Windows Operating System - Vista, RETAIL channel
    Id. de activación: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 89587-00142-447-445652-00-3082-6000.0000-3432008
    Id. de instalación: 009564818293976654549483667405726591954185956336541172
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=43473
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=43474
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=43476
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=43475
    Clave de producto parcial: VDBF8
    Estado de la licencia: con licencia

    HWID Data-->
    HWID Hash Current: PAAAAAIABAABAAEABAABAAAAAgABAAEAJJSWspxoaoDek34IAId06u6ZNF/C++rU8vTgQbYObqQsg9oi

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  AWRDACPI
      FACP   Nvidia  AWRDACPI
      SRAT   AMD     HAMMER 
      SSDT   PTLTD   POWERNOW
      MCFG   Nvidia  AWRDACPI


     

    Saturday, January 10, 2009 2:37 PM