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Notifications for members of business service RRS feed

  • Question

  • hello, 

    In my company, we use SCSM for create new user in the AD, their exchange account etc..

    and we have intern application, account are create by other service. 

    It's possible to send email at members of business service ? 

    I tried but I don't know what I do to put exacly

    Wednesday, June 19, 2013 10:33 AM

Answers

  • Ok; I created Service Request for our intern application ! 
    • Marked as answer by nanou42 Monday, June 24, 2013 9:01 AM
    Monday, June 24, 2013 9:01 AM

All replies

  • If you are using Orchestrator for automation, you can use it to notify.

    Please explain what you want in details??

    Wednesday, June 19, 2013 10:48 AM
  • I'm sorry I'm afraid not express myself correctly, i'm french.

    In fact, for example, we have a ticket that says arrival of an employee. we'll have to set up the ad account, exchange account, configure new computer etc .. and for the business application (interne) must create another account, this is not our service, it's another. I wish the other service can be notified by email. so I add the service at the ticket, and a notification notifies all members of the service who are connected by the ticket...

    Wednesday, June 19, 2013 11:58 AM
  • I would easily notice the service who create account for internal software, a new creation is neccessary. This service doesn't have SCSM console. so it's would like ok with email :) 
    Wednesday, June 19, 2013 1:49 PM
  • Ok; I created Service Request for our intern application ! 
    • Marked as answer by nanou42 Monday, June 24, 2013 9:01 AM
    Monday, June 24, 2013 9:01 AM