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Failed To Install Client Agent in SCCM 2012 R2 SP1 RRS feed

  • Question

  • Dears,

    Recently I have installed SCCM 2012 R2 SP1 in our environment. in previous we had used SCCM 2012 RTM not SP, all the client machines was working with SCCM 2012 RTM. I have two below questions.

    1- I have installed new SCCM 2012 R2 SP1 everything setup properly except when I want to send SCCMSETUP to new client machines it will not install in proper. in below I will provide log for one Windows 10 machine.

    2- I have installed ADK 10 instead of ADK 8.1 because we have windows 10 machines with Windows 8.1 in our environment installed. my question is, what I understood ADK 10 is working for Windows 10 and 8.1 also, but when I send SCCM package to Windows 10 there is incompatibility issue, because the version of SCCM 2012 RTM was 5.00.7711.0000 and new SCCM 2012 R2 SP1 is 5.00.8239.1000, what I did I went to Site Hierarchy setting in new SCCM 2012 R2 SP1 checked upgrade client automatically when new client updates are available. and installed hotfix  CM12_SP2R2SP1CU3-KB3135680-X64-ENU but still I'm facing same issue.

    Best Regards.

    <![LOG[==========[ ccmsetup started in process 1704 ]==========]LOG]!><time="22:16:21.244+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="5376" file="ccmsetup.cpp:9601">
    <![LOG[Launch from folder C:\Windows\ccmsetup\]LOG]!><time="22:16:21.244+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="5376" file="ccmsetup.cpp:680">
    <![LOG[CcmSetup version: 5.0.8239.1403]LOG]!><time="22:16:21.244+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="5376" file="ccmsetup.cpp:686">
    <![LOG[In ServiceMain]LOG]!><time="22:16:21.244+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="ccmsetup.cpp:3492">
    <![LOG[Running on 'Microsoft Windows 10 Enterprise' (10.0.10586). Service Pack (0.0). SuiteMask = 272. Product Type = 18]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="util.cpp:2000">
    <![LOG[Ccmsetup command line: "C:\Windows\ccmsetup\ccmsetup.exe" /runservice /config:MobileClient.tcf]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:3719">
    <![LOG[Command line parameters for ccmsetup have been specified.  No registry lookup for command line parameters is required.]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:3924">
    <![LOG[Command line: "C:\Windows\ccmsetup\ccmsetup.exe" /runservice /config:MobileClient.tcf]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:3925">
    <![LOG[SslState value: 224]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="ccmsetup.cpp:4572">
    <![LOG[CCMHTTPPORT:    80]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:8781">
    <![LOG[CCMHTTPSPORT:    443]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:8796">
    <![LOG[CCMHTTPSSTATE:    224]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:8814">
    <![LOG[CCMHTTPSCERTNAME:    ]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:8832">
    <![LOG[FSP:    ]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:8884">
    <![LOG[CCMFIRSTCERT:    1]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:8942">
    <![LOG[Config file:      C:\Windows\ccmsetup\MobileClientUnicode.tcf]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4686">
    <![LOG[Retry time:       10 minute(s)]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4687">
    <![LOG[MSI log file:     C:\Windows\ccmsetup\Logs\client.msi.log]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4688">
    <![LOG[MSI properties:    INSTALL="ALL" SMSSITECODE="HQK" CCMHTTPPORT="80" CCMHTTPSPORT="443" CCMHTTPSSTATE="224" CCMFIRSTCERT="1"]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4689">
    <![LOG[Source List:]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4697">
    <![LOG[                  \\XXX.XXXX.COM\SMSClient]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4704">
    <![LOG[                  \\XXX.XXXX.COM\SMSClient]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4713">
    <![LOG[MPs:]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4716">
    <![LOG[                  XXX.XXXX.COM]LOG]!><time="22:16:21.291+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:4731">
    <![LOG[MapNLMCostDataToCCMCost() returning Cost 0x1]LOG]!><time="22:16:21.307+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmutillib.cpp:5481">
    <![LOG[No version of the client is currently detected.]LOG]!><time="22:16:21.307+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:2875">
    <![LOG[Updated security on object C:\Windows\ccmsetup\.]LOG]!><time="22:16:21.307+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="ccmsetup.cpp:9445">
    <![LOG[Failed to get client version for sending state messages. Error 0x8004100e]LOG]!><time="22:16:21.307+420" date="05-25-2016" component="ccmsetup" context="" type="2" thread="1764" file="state.cpp:178">
    <![LOG[Params to send '5.0.8239.1403 Deployment Error: ']LOG]!><time="22:16:21.307+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="state.cpp:215">
    <![LOG[A Fallback Status Point has not been specified and no client was installed.  Message with STATEID='100' will not be sent.]LOG]!><time="22:16:21.307+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="state.cpp:229">
    <![LOG[Failed to send status 100. Error (87D00215)]LOG]!><time="22:16:21.307+420" date="05-25-2016" component="ccmsetup" context="" type="3" thread="1764" file="state.cpp:242">
    <![LOG[Running as user "SYSTEM"]LOG]!><time="22:16:21.345+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:2018">
    <![LOG[Detected 138628 MB free disk space on system drive.]LOG]!><time="22:16:21.345+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="util.cpp:737">
    <![LOG[Checking Write Filter Status.]LOG]!><time="22:16:21.345+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:2047">
    <![LOG[This is not a supported write filter device. We are not in a write filter maintenance mode.]LOG]!><time="22:16:21.345+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:2074">
    <![LOG[Performing AD query: '(&(ObjectCategory=mSSMSManagementPoint)(mSSMSDefaultMP=TRUE)(mSSMSSiteCode=HQK))']LOG]!><time="22:16:21.476+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="lsad.cpp:674">
    <![LOG[OperationalXml '<ClientOperationalSettings><Version>5.00.7804.1000</Version><SecurityConfiguration><SecurityModeMask>0</SecurityModeMask><SecurityModeMaskEx>224</SecurityModeMaskEx><HTTPPort>80</HTTPPort><HTTPSPort>443</HTTPSPort><CertificateStoreName></CertificateStoreName><CertificateIssuers></CertificateIssuers><CertificateSelectionCriteria></CertificateSelectionCriteria><CertificateSelectFirstFlag>1</CertificateSelectFirstFlag><SiteSigningCert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iteSigningCert></SecurityConfiguration><RootSiteCode>HQK</RootSiteCode><CCM> <CommandLine>SMSSITECODE=HQK</CommandLine> </CCM><FSP> <FSPServer></FSPServer> </FSP><Capabilities SchemaVersion ="1.0"><Property Name="SSLState" Value="0" /></Capabilities><Domain Value="Domain Name.com" /><Forest Value="Domain Name.com" /></ClientOperationalSettings>']LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="lsadcache.cpp:236">
    <![LOG[Unable to open Registry key Software\Microsoft\CCM. Return Code [80070002]. Client HTTPS state is Unknown.]LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmutillib.cpp:375">
    <![LOG[The MP name retrieved is 'HQVSCCM01.Domain Name.com' with version '7804' and capabilities '<Capabilities SchemaVersion="1.0"><Property Name="SSLState" Value="0"/></Capabilities>']LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="lsadcache.cpp:334">
    <![LOG[MP 'HQVSCCM01.Domain Name.com' is compatible]LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="lsadcache.cpp:339">
    <![LOG[Retrieved 1 MP records from AD for site 'HQK']LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="lsadcache.cpp:287">
    <![LOG[Retrived site version '5.00.7804.1000' from AD for site 'HQK']LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="siteinfo.cpp:601">
    <![LOG[SiteCode:         HQK]LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:2099">
    <![LOG[SiteVersion:      5.00.7804.1000]LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:2100">
    <![LOG[Ccmsetup is being restarted due to an administrative action. Installation files will be reset and downloaded again.]LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:2134">
    <![LOG[Only one MP XXX.XXXX.COM is specified. Use it.]LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:10043">
    <![LOG[Searching for DP locations from MP(s)...]LOG]!><time="22:16:21.930+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmsetup.cpp:10957">
    <![LOG[Current AD site of machine is ErbilCC]LOG]!><time="22:16:22.046+420" date="05-25-2016" component="LocationServices" context="" type="1" thread="1764" file="lsad.cpp:788">
    <![LOG[Local Machine is joined to an AD domain]LOG]!><time="22:16:22.046+420" date="05-25-2016" component="LocationServices" context="" type="0" thread="1764" file="lsad.cpp:732">
    <![LOG[Current AD forest name is Domain Name.com, domain name is Domain Name.com]LOG]!><time="22:16:22.046+420" date="05-25-2016" component="LocationServices" context="" type="1" thread="1764" file="lsad.cpp:860">
    <![LOG[DhcpGetOriginalSubnetMask entry point is supported.]LOG]!><time="22:16:22.046+420" date="05-25-2016" component="LocationServices" context="" type="0" thread="1764" file="ccmiputil.cpp:117">
    <![LOG[Begin checking Alternate Network Configuration]LOG]!><time="22:16:22.046+420" date="05-25-2016" component="LocationServices" context="" type="0" thread="1764" file="ccmiputil.cpp:1095">
    <![LOG[Finished checking Alternate Network Configuration]LOG]!><time="22:16:22.046+420" date="05-25-2016" component="LocationServices" context="" type="0" thread="1764" file="ccmiputil.cpp:1172">
    <![LOG[Sending message body '<ContentLocationRequest SchemaVersion="1.00">
      <AssignedSite SiteCode="HQK"/>
      <ClientPackage/>
      <ClientLocationInfo LocationType="SMSPACKAGE" DistributeOnDemand="0" UseProtected="0" AllowCaching="0" BranchDPFlags="0" AllowHTTP="1" AllowSMB="0" AllowMulticast="0" UseInternetDP="0">
        <ADSite Name="ErbilCC"/>
        <Forest Name="Domain Name.com"/>
        <Domain Name="Domain Name.com"/>
        <IPAddresses>
    <IPAddress SubnetAddress="10.0.0.0" Address="10.10.33.237"/>
        </IPAddresses>
      </ClientLocationInfo>
    </ContentLocationRequest>
    ']LOG]!><time="22:16:22.046+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="siteinfo.cpp:96">
    <![LOG[Sending message header '<Msg SchemaVersion="1.1"><ID>{8A69B45D-80ED-44CA-B498-4E5A93BC86CA}</ID><SourceID></SourceID><SourceHost>DESKTOP-2ATSJ6V</SourceHost><TargetAddress>mp:[http]MP_LocationManager</TargetAddress><ReplyTo>direct:DESKTOP-2ATSJ6V:LS_ReplyLocations</ReplyTo><Priority>3</Priority><Timeout>600</Timeout><ReqVersion>5931</ReqVersion><TargetHost>XXX.XXXX.COM</TargetHost><TargetEndpoint>MP_LocationManager</TargetEndpoint><ReplyMode>Sync</ReplyMode><Protocol>http</Protocol><SentTime>2016-05-26T05:16:22Z</SentTime><Body Type="ByteRange" Offset="0" Length="1088"/><Hooks><Hook3 Name="zlib-compress"/></Hooks><Payload Type="inline"/></Msg>']LOG]!><time="22:16:22.062+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="siteinfo.cpp:185">
    <![LOG[MapNLMCostDataToCCMCost() returning Cost 0x1]LOG]!><time="22:16:22.062+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="ccmutillib.cpp:5481">
    <![LOG[CCM_POST 'HTTP://XXX.XXXX.COM/ccm_system/request']LOG]!><time="22:16:22.062+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="httphelper.cpp:806">
    <![LOG[Failed to receive ccm message response. Status code = 404]LOG]!><time="22:16:22.093+420" date="05-25-2016" component="ccmsetup" context="" type="2" thread="1764" file="httphelper.cpp:1692">
    <![LOG[GetDPLocations failed with error 0x80004005]LOG]!><time="22:16:22.109+420" date="05-25-2016" component="ccmsetup" context="" type="3" thread="1764" file="siteinfo.cpp:558">
    <![LOG[Failed to get DP locations as the expected version from MP 'XXX.XXXX.COM'. Error 0x80004005]LOG]!><time="22:16:22.109+420" date="05-25-2016" component="ccmsetup" context="" type="2" thread="1764" file="ccmsetup.cpp:11205">
    <![LOG[Failed to get client version for sending state messages. Error 0x8004100e]LOG]!><time="22:16:22.109+420" date="05-25-2016" component="ccmsetup" context="" type="2" thread="1764" file="state.cpp:178">
    <![LOG[Params to send '5.0.8239.1403 Deployment Error: ']LOG]!><time="22:16:22.109+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="state.cpp:215">
    <![LOG[A Fallback Status Point has not been specified and no client was installed.  Message with STATEID='101' will not be sent.]LOG]!><time="22:16:22.109+420" date="05-25-2016" component="ccmsetup" context="" type="1" thread="1764" file="state.cpp:229">
    <![LOG[Failed to send status 101. Error (87D00215)]LOG]!><time="22:16:22.109+420" date="05-25-2016" component="ccmsetup" context="" type="3" thread="1764" file="state.cpp:242">
    <![LOG[Next retry in 10 minute(s)...]LOG]!><time="22:16:22.109+420" date="05-25-2016" component="ccmsetup" context="" type="0" thread="1764" file="ccmsetup.cpp:8999">

    Thursday, May 26, 2016 12:03 PM

Answers

  • The ADK has absolutely nothing to do with client installation or operation for that matter so that's completely irrelevant.

    From the above log: "Failed to receive ccm message response. Status code = 404"

    Based on this, it looks like your MP is not healthy.

    Since you already have an open thread for this though (https://social.technet.microsoft.com/Forums/en-US/466c28cc-b19d-4700-94c2-79c3ab96b2dd/ccm-setup-failed-to-install-client-agent?forum=configmanagerdeployment#5c53d9f8-f375-4e2e-9f69-23b5c316f36b) why are you posting again? You need to troubleshoot your issue, there is no magic answer we can provide.


    Jason | http://blog.configmgrftw.com | @jasonsandys

    Thursday, May 26, 2016 12:54 PM