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DPM 2012 R2 Console crashing with custom filter RRS feed

  • Question

  • Hi,

    I created a custom filter to show the next 7 days scheduled jobs, now every time I elect the filter the DPM concole crashes and exits.

    Event log show the following error;-

    Log Name:      Application
    Source:        MSDPM
    Date:          25/03/2015 09:31:33
    Event ID:      999
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.

    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>25/03/2015 09:31:33</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>ArgumentException</ExceptionType><ExceptionMessage>The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    Parameter name: dateTime</ExceptionMessage><ExceptionDetails>System.ArgumentException: The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    Parameter name: dateTime
       at System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone, TimeZoneInfoOptions flags, CachedData cachedData)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetScheduledJobs(Guid jobDefId, DateTime jobStartTime, DateTime jobEndTime)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.PopulateFromDatabase()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetJobsThreadStart(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()</ExceptionDetails></FatalServiceError>

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">999</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-03-25T09:31:33.000000000Z" />
        <EventRecordID>234036</EventRecordID>
        <Channel>Application</Channel>
        <Computer>UK-LUT-MOB-375.internal.stepstonesolutions.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.

    Problem Details:
    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;0&lt;/Seq&gt;&lt;TimeCreated&gt;25/03/2015 09:31:33&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;ArgumentException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    Parameter name: dateTime&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;System.ArgumentException: The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    Parameter name: dateTime
       at System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone, TimeZoneInfoOptions flags, CachedData cachedData)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetScheduledJobs(Guid jobDefId, DateTime jobStartTime, DateTime jobEndTime)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.PopulateFromDatabase()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetJobsThreadStart(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
        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      </EventData>
    </Event>

    Is there a way to remove this custom filter from the console without having to load the console?  I cannot delete it in the console as every time I select it the console crashed before I can delete.

    Wednesday, March 25, 2015 9:51 AM

Answers

  • Hi,

    One of the below outlined options may assist.  

    Option 1:

    You can attempt to rename the jobfilters.xml with the below steps. Please note renaming jobfilters.xml will remove all custom filters in place and they will need to be recreated.

    1. Log into DPM server with the user account the custom filter was created with. Ensure the DPM console is closed.
    2. From control panel select appearance---show hidden file and folders. Ensure for Hidden files and folders that the radio button is selected for Show hidden files, folders, and drives
    3. From windows explorer navigate to the following path

    <OS Install Path>\Users\ <account logged in with when DPM custom filter was created> \ AppData\Roaming\Microsoft System Center Data Protection Manager\JobsFilter.xml

       4. Rename JobsFilter.xml to JobFilters_old.xml

       5. Open the DPM console.

        6. Navigate to Monitoring- Jobs we should see all custom filters are no longer in place. If so re-create pervious working filters if any.

    Option 2:

    Provide full DPMUI0Curr.errlog to assist with investigating further as it may contain errors on the crash.

    1. Log into DPM server with the user account the custom filter was created with.
    2. Take needed steps to reproduce the crash behavior.
    3. From control panel select appearance---show hidden file and folders. Ensure for Hidden files and folders that the radio button is selected for Show hidden files, folders, and drives
    4. From windows explorer navigate to the following path
    5. <OS Install Path>\Users\ <account logged in with when DPM custom filter was created> \ AppData\Roaming\Microsoft System Center 2012 R2 Data Protection Manager\DPMUI0Curr.errlog

       6. Open the DPMUI0Curr.errlog

    **************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Dwayne Jackson II. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights."



    Wednesday, March 25, 2015 1:36 PM

All replies

  • Hi,

    One of the below outlined options may assist.  

    Option 1:

    You can attempt to rename the jobfilters.xml with the below steps. Please note renaming jobfilters.xml will remove all custom filters in place and they will need to be recreated.

    1. Log into DPM server with the user account the custom filter was created with. Ensure the DPM console is closed.
    2. From control panel select appearance---show hidden file and folders. Ensure for Hidden files and folders that the radio button is selected for Show hidden files, folders, and drives
    3. From windows explorer navigate to the following path

    <OS Install Path>\Users\ <account logged in with when DPM custom filter was created> \ AppData\Roaming\Microsoft System Center Data Protection Manager\JobsFilter.xml

       4. Rename JobsFilter.xml to JobFilters_old.xml

       5. Open the DPM console.

        6. Navigate to Monitoring- Jobs we should see all custom filters are no longer in place. If so re-create pervious working filters if any.

    Option 2:

    Provide full DPMUI0Curr.errlog to assist with investigating further as it may contain errors on the crash.

    1. Log into DPM server with the user account the custom filter was created with.
    2. Take needed steps to reproduce the crash behavior.
    3. From control panel select appearance---show hidden file and folders. Ensure for Hidden files and folders that the radio button is selected for Show hidden files, folders, and drives
    4. From windows explorer navigate to the following path
    5. <OS Install Path>\Users\ <account logged in with when DPM custom filter was created> \ AppData\Roaming\Microsoft System Center 2012 R2 Data Protection Manager\DPMUI0Curr.errlog

       6. Open the DPMUI0Curr.errlog

    **************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Dwayne Jackson II. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights."



    Wednesday, March 25, 2015 1:36 PM
  • I have the same problem.

    Option 1 works but as soon as I create a new filter (tape backup from 7 day ago to 7 days forward) it crashes again.

    So I went in the logs (your Option 2) and got this:

    7E0 266C 03/23 10:36:53.938 34 PageController.cs(2188) WARNING NON UI Thread Exception
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING Attempting to handle fatal error: System.ArgumentException: The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING Parameter name: dateTime
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING   at System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone, TimeZoneInfoOptions flags, CachedData cachedData)
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetScheduledJobs(Guid jobDefId, DateTime jobStartTime, DateTime jobEndTime)
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.PopulateFromDatabase()
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetJobsThreadStart(Object state)
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    27E0 266C 03/23 10:36:53.963 34 PageController.cs(2087) WARNING   at System.Threading.ThreadPoolWorkQueue.Dispatch()
    27E0 266C 03/23 10:36:53.966 34 PageController.cs(2129) NORMAL Will  invoke Watson
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2219) WARNING Event Manager Exception: System.ArgumentException
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING --------------------
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING Parameter name: dateTime
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING -----------------
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING   at System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone, TimeZoneInfoOptions flags, CachedData cachedData)
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetScheduledJobs(Guid jobDefId, DateTime jobStartTime, DateTime jobEndTime)
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.PopulateFromDatabase()
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetJobsThreadStart(Object state)
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING   at System.Threading.ThreadPoolWorkQueue.Dispatch()
    27E0 266C 03/23 10:36:53.973 34 PageController.cs(2231) WARNING -------------------
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING Caught unhandled exception : System.ArgumentException: The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING Parameter name: dateTime
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING   at System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone, TimeZoneInfoOptions flags, CachedData cachedData)
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetScheduledJobs(Guid jobDefId, DateTime jobStartTime, DateTime jobEndTime)
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.PopulateFromDatabase()
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING   at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.JobManagement.JobQuery.GetJobsThreadStart(Object state)
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    27E0 266C 03/23 10:36:54.037 68 DpmThreadPool.cs(121) WARNING   at System.Threading.ThreadPoolWorkQueue.Dispatch()
    27E0 266C 03/23 10:36:54.048 68 DpmThreadPool.cs(149) WARNING Attempting to write error to the event log The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    27E0 266C 03/23 10:36:54.048 68 DpmThreadPool.cs(149) WARNING Parameter name: dateTime
    27E0 266C 03/23 10:36:54.052 02 EventManager.cs(143) NORMAL Logging event to NT log from DpmThreadPool.cs(163): FatalServiceError
    27E0 266C 03/23 10:36:54.174 68 DpmThreadPool.cs(170) WARNING Attempting to invoke Watson
    27E0 266C 03/23 10:36:54.220 09 everettexception.cpp(761) CRITICAL Exception Message = The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
    27E0 266C 03/23 10:36:54.220 09 everettexception.cpp(761) CRITICAL Parameter name: dateTime of type System.ArgumentException, process will terminate after generating dump
    28

    Can anyone help

    Thanks


    Ruggiero Lauria
    MCT-MCITP-MCSA-MCSE-MS SQL DBA

    Thursday, March 23, 2017 11:13 AM