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Issue with team tasks not self assigning correctly. RRS feed

  • Question

  • Hi, after a few weeks of not being able to self assign team tasks correctly, i may finally have discovered why.

     

    My issue was, what felt like at the time, unexplainable and random failures of task self assignments. Whereby on most occasions, when a resource self assigned, both the team resource and the new resource would be the allocated resources for the task, where you would expect the team resource to be replaced entirely by the new resource. When this failure occurred, only a very small fraction of hours, think 0.8 hrs would remain for the team resource.

     

    Anyway to cut a long story short, i discovered that it fails only within BST. Ie. Tasks self assign perfectly before the 25<sup>th</sup> March 2012, and after 28<sup>th</sup> October 2012. Any time inbetween it left a small portion for the team resource.

     

    So my question is, what would be causing this, inconsistencies with time zones, if so where should I look?

    Many thanks

    Monday, April 30, 2012 3:45 PM

Answers

  • Hi gdallas,

    there is some incoherence about the time zone notation. When I talk about UTC, I mean strict UTC without Daylight Saving Time. So, your time, let's call it "UK Time" is UTC+0 in winter (where it works) and UTC+1 in summer (where it breaks).

    The fix, which might have been a bit unclear, is to change the machine time zone of the server(s) running project server. Log on via RDP, click the clock/time/date field in the lower right corner of the screen and change the time zone to "(UTC) Coordinated Uniersal Time". Note that this is different from "(UTC) Dublin, Edinburgh, Lisbon, London" which has DST in summer. UTC =/= UTC in that selection confusing.

    Change that on your Project Server, then reboot it. Create a new Team Task, assign yourself to it, it should work now. I've done this on a 1-box setup and on 1SQL+1SharePoint setup. There was no need to touch the SQL Server, just the SharePoint (=Project) Server. A reboot was necessary in both cases, restarting Project Server Queue did not help.

    So again, the key is that "(UTC) Dublin, Edinburgh, Lisbon, London" is not UTC but UTC+1 during summer DST. "(UTC) Coordinated Uniersal Time" and a reboot should work.

    Kind regards,
    Adrian

    P.S.: I agree, it is very annoying indeed.
    • Edited by Adrian Sauerbrey Saturday, May 5, 2012 10:03 AM
    • Marked as answer by gdallas Monday, May 7, 2012 8:39 AM
    Saturday, May 5, 2012 10:03 AM
  • Hello gdallas,

    this issue is now fixed with CU 06/2012, tested by me for CE(S)T.

    Full CU for download: http://support.microsoft.com/kb/2598355
    Project Server fixes: http://support.microsoft.com/kb/2598375

    Kind regards,
    Adrian

    Monday, July 16, 2012 11:48 PM

All replies

  • Hi gdallas,

    self-assigning team tasks has a bug whenever your server time zone is UTC+X, i.e. greater than UTC. This is basically the whole eastern hemisphere and the UK in summer (DST). It does not occur if your project server time zone ist UTC or UTC-X.

    The issue is that if your time zone is UTC+X, the first X hours of the work day remain with the team resource when assigning it to yourself. It is a bug that never was fixed, and is not experienced in the Americas.

    For a workaround, set your project server time to UTC (no DST) or any UTC-X and reboot. See: http://social.technet.microsoft.com/Forums/en-US/projserv2010setup/thread/8f1b5ec6-7dc9-4093-9f8d-9dda1752fc93.

    Kind regards,
    Adrian



    Friday, May 4, 2012 11:06 PM
  • Hi Adrian thanks for you response .

    My project server is actually, and has always been set to UTC Greenwich meantime: Dublin, Edinburgh etc. which if going by response, should work. but it doesnt when our BST begins in the uk.

    Now I thought that perhaps windows server 2008 clock may be influencing/affecting this when its clock jumps forward for BST. so I disabled this from the clock in the server taskbar.  Ithen went back and tried to self assign with what would normally be BST, but still the problem persists!

    Its very annoying.

     

    Saturday, May 5, 2012 9:14 AM
  • Hi gdallas,

    there is some incoherence about the time zone notation. When I talk about UTC, I mean strict UTC without Daylight Saving Time. So, your time, let's call it "UK Time" is UTC+0 in winter (where it works) and UTC+1 in summer (where it breaks).

    The fix, which might have been a bit unclear, is to change the machine time zone of the server(s) running project server. Log on via RDP, click the clock/time/date field in the lower right corner of the screen and change the time zone to "(UTC) Coordinated Uniersal Time". Note that this is different from "(UTC) Dublin, Edinburgh, Lisbon, London" which has DST in summer. UTC =/= UTC in that selection confusing.

    Change that on your Project Server, then reboot it. Create a new Team Task, assign yourself to it, it should work now. I've done this on a 1-box setup and on 1SQL+1SharePoint setup. There was no need to touch the SQL Server, just the SharePoint (=Project) Server. A reboot was necessary in both cases, restarting Project Server Queue did not help.

    So again, the key is that "(UTC) Dublin, Edinburgh, Lisbon, London" is not UTC but UTC+1 during summer DST. "(UTC) Coordinated Uniersal Time" and a reboot should work.

    Kind regards,
    Adrian

    P.S.: I agree, it is very annoying indeed.
    • Edited by Adrian Sauerbrey Saturday, May 5, 2012 10:03 AM
    • Marked as answer by gdallas Monday, May 7, 2012 8:39 AM
    Saturday, May 5, 2012 10:03 AM
  • Ah... that makes more sense. will try that on Monday :-) thanks for the tip. you wouldn't believe how much time and money my company has thrown at attempting to resolve this issue. 

    Many thanks, G

    Saturday, May 5, 2012 10:09 AM
  • Ok, Thanks  adrian_rho  Your work around did indeed reslove my issue so thanks.

    Monday, May 7, 2012 8:39 AM
  • Hello gdallas,

    this issue is now fixed with CU 06/2012, tested by me for CE(S)T.

    Full CU for download: http://support.microsoft.com/kb/2598355
    Project Server fixes: http://support.microsoft.com/kb/2598375

    Kind regards,
    Adrian

    Monday, July 16, 2012 11:48 PM
  • Hello gdallas,

    this issue is now fixed with CU 06/2012, tested by me for CE(S)T.

    Full CU for download: http://support.microsoft.com/kb/2598355
    Project Server fixes: http://support.microsoft.com/kb/2598375

    Kind regards,
    Adrian

    Thanks Adrian,

    This is great news. Wehave just purcahsed PS following our trial. Thanks for remembering about me :-)

    Tuesday, July 17, 2012 7:37 AM