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Can't Install Lexmark 7100 Series Printer RRS feed

  • Question

  • I have Vista and have been trying to add a Lexmark 7100 Series Printer.  I get messages

    1)  Spooler SubSystem App stopped working and was closed and

    2)  Unable to install printer. The printer driver is not compatible with a policy enabled on your computer that blocks NT4.0 drivers.

    Can anyone help?

     

    Monday, October 25, 2010 3:27 AM

Answers

All replies

  • Hi,

     

    Please check if the following KB article helps:

     

    Error message when you try to connect to a shared printer in Windows Vista: "The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers"

     

    Regards,

     

    Sabrina


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    • Marked as answer by Sabrina Shen Monday, November 1, 2010 2:44 AM
    Tuesday, October 26, 2010 9:29 AM
  • hi mini mouse,

    here is the solution,

    First download the Software from

    http://support.lexmark.com/index?segment=SUPPORT&userlocale=EN_US&locale=en&productCode=LEXMARK_X7170&page=product&frompage=null#1

    then

    Step 1: Uninstall all driver from START/ALL PROGRAM/LEXZMARKxxx SERIES/UNINSTALL

    Step 2 : Start your PC again after you unplug the USB Cabel  between Printer and PC.

    Step 3 : Erase all Files with "LX" begins  in  Files " C:\Windows\system32\spool\drivers\w32x86\3 " (if you use 64 Bit System " C:\Windows\system32\spool\drivers\x64\3 "

    Step 4 : Also erase all file with "LX" begins  in  Files " C:\Windows\system32\spool\prtprocs\w32x86" and/or (if you use 64 Bit System " C:\Windows\system32\spool\prtprocs\x64 ". If you can not see the Files pls. check and  active " all files visiable"  from EXTRAS I OPTIONS I View.

    Step 5 : Erase the File "C:\Windows\twain_32\Lexmark " totally.

    Step 6 :Use  the  Keyboard combination , Windows + r , then type  msconfig   for opening Systemconfiguration.

    Step 7: Choose "SystemStart"  first and deactivate  all hooks.

    Step 8 : Then  Change to "Services"  and be sure " All Microsoft-Services Hide " active is. Then deactive all hooked Programs .

    Step 9 : Close " msconfig" and restart your PC.

    Step 10 : After new starting  ıf you get a Message " msconfig", ignore it.

    Step 11 : Some Firewalls and Antivirus programs dont let deactivation what we do on Step 7 and 8 . Please stop them manuelly. But
                  don!t forget to STOP your Internet connection.

    Step 12 : Finally Start to Installation from your CD or Drivers which you downloaded from Internet.

    Step 13 : Connect your Printer and PC with USB  first when the setup needs. Not before.

    Step 14 : Use  the  Keyboard combination , Windows + r , then type  msconfig   for opening Systemconfiguration.

    Step 15: Choose "SystemStart"  first and activate   all hooks.

    Step 16 : Then  Change to "Services"  and be sure " All Microsoft-Services Hide " active is. Then activate all  Programs .

    Step  17 : Close " msconfig" and restart your PC.

    Don't forget to activate your Firewalls and Antivirus program before you connect to Internet.

    YOU HAVE YOUR FUN with your LEXMARK 7100

    PLEASE LET ME KNOW WİTH RESULTS,

     

    FEDAİ from TURKEY
    Friday, December 17, 2010 1:47 PM