locked
blue screen error Windows 7 RRS feed

  • Question

  • Hi, I don't know if someone might help me. My laptop's been crashing over and over and I'm no technician hahaha. This is the message I got. Hope it's enough.

    Información adicional del problema:
      BCCode:    1e
      BCP1:    0000000000000000
      BCP2:    0000000000000000
      BCP3:    0000000000000000
      BCP4:    0000000000000000
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    256_1

    Archivos que ayudan a describir el problema:
      C:\Windows\Minidump\032217-18267-01.dmp
      C:\Users\mau\AppData\Local\Temp\WER-49483-0.sysdata.xml


    • Edited by maudemaurco Thursday, March 23, 2017 12:25 AM
    Thursday, March 23, 2017 12:25 AM

All replies

  • Hi maudemaurco.

    The KMODE_EXCEPTION_NOT_HANDLED (0x0000001E) bug check indicates that a kernel-mode program generated an exception which the error handler did not catch.
    Upload the .DMP file created by Windows at bug check's time to your OneDrive, make it publicly accessible and post the URL here, so we can analyze it and try to suggest you a solution.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Thursday, March 23, 2017 10:02 AM
  • Is it possible you help me with the steps? I'm really lost :(
    Thursday, March 23, 2017 10:56 PM
  • Is it possible you help me with the steps? I'm really lost :(

    The .DMP file is usually created in the C:\Windows folder or in a folder within; after locating the file, upload it to your OneDrive (read here to know how to do that) and publicly share it (read here to know how to do that).

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Thursday, March 23, 2017 11:27 PM