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Windows 7 Ultimate x64 - Hard Hangs and requires system restart from reset button... RRS feed

  • Question

  • My computer has been acting odd lately, and I'm not sure the cause, I'll be playing a game, or rendering something in 3ds max, or watching a video, of course correlation doesn't equal causation, and that's the only times it's occurred, and it will just freeze, no mouse or keyboard input will work, the sound will freeze if there is audio playing but continue, as repeating noise from the last bit of sound, but it's not a constant issue, it occurs very sparsely, and sometimes it will unfreeze after a minute or to, the temps are fine, the power supply is a good top of line PSU, and everything.

    I can detect no hardware based issue, except for my d-link wireless adapter, which has no win7 drivers, so I have to use Vista x64 drivers to make it work.

    After restart, in the system log I get this:

    "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    Here is the Event Details:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
    <EventID>41</EventID> 
    <Version>2</Version> 
    <Level>1</Level> 
    <Task>63</Task> 
    <Opcode>0</Opcode> 
    <Keywords>0x8000000000000002</Keywords> 
    <TimeCreated SystemTime="2011-01-03T18:00:01.843750000Z" /> 
    <EventRecordID>53215</EventRecordID> 
    <Correlation /> 
    <Execution ProcessID="4" ThreadID="8" /> 
    <Channel>System</Channel> 
    <Computer>Chris-PC</Computer> 
    <Security UserID="S-1-5-18" /> 
    </System>
    - <EventData>
    <Data Name="BugcheckCode">0</Data> 
    <Data Name="BugcheckParameter1">0x0</Data> 
    <Data Name="BugcheckParameter2">0x0</Data> 
    <Data Name="BugcheckParameter3">0x0</Data> 
    <Data Name="BugcheckParameter4">0x0</Data> 
    <Data Name="SleepInProgress">false</Data> 
    <Data Name="PowerButtonTimestamp">0</Data> 
    </EventData>
    </Event>

    ADDENDUM:

    I have noticed that when it does freeze, sometimes after a minute or so, it will unfreeze...

    • Edited by ChrisTrek Tuesday, January 4, 2011 4:31 PM
    Monday, January 3, 2011 10:25 PM

Answers

  • Well, I think I have found my freezing culprit.

    I just tried to fix my wireless adapter 3 times, and all 3 times, my PC froze for about 30 seconds, so it's likely the wireless adapter, as it has no official Win7 drivers, it's End of Life was issued in 2007, which is why it doesn't have any drivers past Vista, so my device is using Vista x64 drivers.

    This is the only problem USB, nothing else has any issues, not my mouse/keyboard, MS webcam, just this USB adapter.

    My dad is also going to, I believe, contact our ISP who provided the original adapters, to hopefully get replacement compatible adapters for free.

    • Proposed as answer by Andre.Ziegler Wednesday, January 5, 2011 3:32 PM
    • Marked as answer by Miya Yao Friday, January 14, 2011 7:16 AM
    Wednesday, January 5, 2011 2:04 PM

All replies

  • Please make sure your all your drivers are up to date, most importantly the video driver. see if that helps.


    www.mypchealth.co.uk
    Tuesday, January 4, 2011 11:03 AM
  • You have the same issue like this user:

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/f3df5abb-8c98-431e-95b3-a31d8a1b9dae

    Read the linked KB article and try all steps under scenerio 3 and test with different hardware components.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, January 4, 2011 2:06 PM
  • Please make sure your all your drivers are up to date, most importantly the video driver. see if that helps.


    www.mypchealth.co.uk
    All of the drivers, are up to date, with the most recent drivers available, in that case, my wireless adapter is using Vista x64 drivers, since no Windows 7 drivers are available.
    Tuesday, January 4, 2011 4:24 PM
  • You have the same issue like this user:

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/f3df5abb-8c98-431e-95b3-a31d8a1b9dae

    Read the linked KB article and try all steps under scenerio 3 and test with different hardware components.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

    Well, I'm not overclocking, the memory should be the same, I've not changed anything related to hardware timings, etc. I have a 750w Silverstone Strider PSU, with 80% power efficiency. Nothing is overheating, CPU, GPU, etc. are all well within tolerable temps.

     

    As for system defaults, do they mean from a BIOS perspective, or a Windows perspective?

    Tuesday, January 4, 2011 4:25 PM
  • As for system defaults, do they mean from a BIOS perspective, or a Windows perspective?

    I think BIOS default settings.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, January 4, 2011 7:53 PM
  • Well, I think I have found my freezing culprit.

    I just tried to fix my wireless adapter 3 times, and all 3 times, my PC froze for about 30 seconds, so it's likely the wireless adapter, as it has no official Win7 drivers, it's End of Life was issued in 2007, which is why it doesn't have any drivers past Vista, so my device is using Vista x64 drivers.

    This is the only problem USB, nothing else has any issues, not my mouse/keyboard, MS webcam, just this USB adapter.

    My dad is also going to, I believe, contact our ISP who provided the original adapters, to hopefully get replacement compatible adapters for free.

    • Proposed as answer by Andre.Ziegler Wednesday, January 5, 2011 3:32 PM
    • Marked as answer by Miya Yao Friday, January 14, 2011 7:16 AM
    Wednesday, January 5, 2011 2:04 PM
  • ok, thanks. You can try to disable the power waving features in the device manager for the USB wireless adapter. This also solved BSOD with older Vista drivers under Win7.


    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 5, 2011 3:33 PM