No announcements
-
0 VotesDisplaying all Knowledge Articles in the Knowledge Base
Hi, I'm new to SCSM and was wondering if there was a way to display all published knowledge articles in the knowledge base part of the Self Service ...
-
0 Votes
Implement UR7 Activity Implementer Workaround For Another Property
Hi I have Applied ImplementUR7ActivityImplementerWorkaround.ps1 to fix problem of security scope of Activity Implementer. The provided script lets users of activity implementer ...Unanswered | 1 Replies | 110 Views | Created by YSobhdel - Wednesday, March 27, 2019 10:59 AM | Last reply by YSobhdel - Wednesday, March 27, 2019 11:42 AM -
1 Votes
Service Offering can be shown on portal to specific group ?
Hello Experts, Is it possible to assign permissions on views and Service Offerings to separate tasks of ...Answered | 1 Replies | 110 Views | Created by Sn0w_MOnkEY - Tuesday, March 26, 2019 11:10 AM | Last reply by Andreas Baumgarten - Tuesday, March 26, 2019 12:04 PM -
0 Votes
Exchange Connector Marking User Comments as Analyst
Hey there, I'm a bit baffled on an issue a client of mine is experiencing, and I'm hoping that some of the experts on this forum might be able to help out. They have the ...Answered | 5 Replies | 116 Views | Created by Pascalli2 - Saturday, March 23, 2019 5:57 PM | Last reply by Pascalli2 - Monday, March 25, 2019 1:14 PM -
0 Votes
Update Rollup installation
> UR 14 SCSM 2012 R2 self-service portal ->> UR 8 with hotfix 4 SCORCH 2012 R2 ->> UR 14 SQL 2012 Standard Edition ...Answered | 2 Replies | 149 Views | Created by Jrhoten - Tuesday, March 5, 2019 8:37 PM | Last reply by Xin Guo - Wednesday, March 6, 2019 7:35 AM -
0 Votes
Permission to create service request via self service portal - SCSM 1801
Hi, can someone tell me which user role is enough to allow domain user to create service request from portal? Thanks in advance.Answered | 5 Replies | 277 Views | Created by BoxiKG - Friday, March 1, 2019 4:09 PM | Last reply by Andreas Baumgarten - Monday, March 4, 2019 12:43 PM -
0 Votes
Service Offering Notification for end user.
Hi all. When an incident is created from a service offering I'm trying to get the affected user to be notified however from a out of the box install it doesn't appear to be ...Answered | 8 Replies | 216 Views | Created by CD.Evans - Monday, February 25, 2019 11:20 AM | Last reply by Andreas Baumgarten - Friday, March 1, 2019 12:00 PM -
0 Votes
Let Activity Implementer Set Properties of Extended Manual Activity Class
Hi Guys, I tried to add an implicit scope to manual activity implementer to let users of this profile edit a new custom field via tasks. Here is my first ...Unanswered | 1 Replies | 160 Views | Created by YSobhdel - Monday, February 18, 2019 4:14 PM | Last reply by YSobhdel - Friday, March 1, 2019 11:45 AM -
0 Votes
How to send the entire Comment history for an Incident via email to affected user when we are closing the incident?
We have SCSM 2012. The requirement is to send an email notification to the end user. How to send the entire Comment history for an Incident via email to affected user when we are ...Answered | 4 Replies | 1871 Views | Created by Anand_dutta - Monday, June 24, 2013 6:16 PM | Last reply by Pascalli2 - Wednesday, February 27, 2019 10:23 PM -
0 Votes
Personal changes to Work Items not saving for a couple of analysts - SCSM 2012 R2
I have two analysts in a team of eighty who have never been able to get any personal configuration changes to Work Item views to save. They can amend any of the settings (removing/adding columns, ...Unanswered | 2 Replies | 152 Views | Created by Sean Smith (HMRC) - Wednesday, February 27, 2019 11:27 AM | Last reply by Sean Smith (HMRC) - Wednesday, February 27, 2019 3:06 PM -
1 Votes
Different incident list depending on service request.
Hi. Is this possible at all? We have different service offerings out to our customers and I'd like to reduce the 'Classification' (Incident Classification List) ...Answered | 3 Replies | 240 Views | Created by CD.Evans - Monday, January 7, 2019 3:52 PM | Last reply by Stoyan Chalakov - Friday, February 22, 2019 1:22 PM -
0 Votes
SCSM user role permission
Hi I have SCSM with V. 1801 and my team are members in the user role " Incident Resolver " but I want to deny the task of assign to analyst. I tried to uncheck box of this ...Unanswered | 6 Replies | 142 Views | Created by mhendawy - Wednesday, February 20, 2019 9:12 AM | Last reply by mhendawy - Thursday, February 21, 2019 9:38 AM -
0 Votes
Author Role conflict with Incident resolver role
Hi I have a number of incident resolver roles and have also created a number of incident views (Folders) which are related to the various resolver groups, ie each resolver role ...Unanswered | 1 Replies | 182 Views | Created by Joburgtaxi1 - Thursday, January 31, 2019 3:04 PM | Last reply by YSobhdel - Tuesday, February 19, 2019 8:14 AM -
2 Votes
Service Manager 2012 - Cannot Create Library Groups
In trying to create groups in SCSM 2012, the process keeps failing with an error saying "The new group creation failed. An item with the same key has already been ...Answered | 6 Replies | 3482 Views | Created by Veebonk - Thursday, August 1, 2013 9:43 PM | Last reply by Nawin_Siddu - Tuesday, January 29, 2019 10:22 AM -
0 Votes
How to disable the menu item "create incident" from toolbar
Hi there, is it possible to remove the menu item "create incident" under "Tools"? I want that users can only crate incident via ...Unanswered | 2 Replies | 173 Views | Created by Zero3000 - Thursday, January 24, 2019 2:15 PM | Last reply by Zero3000 - Monday, January 28, 2019 8:45 AM -
0 Votes
Service Manager Console - Actions Audit
I was playing around in Service Manager Console and decided to delete an old, unused Management Pack. Unfortunately, I misclicked, and deleted the wrong pack. Now, I have to re-create the pack, but ...Answered | 1 Replies | 176 Views | Created by Thogar1 - Thursday, January 24, 2019 6:47 PM | Last reply by Andreas Baumgarten - Saturday, January 26, 2019 10:13 AM -
2 Votes
Can't delete user from configuration item users list
Hello there, I deleted CI belonging to a user. Then I navigated to the deleted objects folder and deleted there as well. If I went back to the users list I can find that user again ...Unanswered | 3 Replies | 191 Views | Created by Zero3000 - Friday, January 18, 2019 6:40 AM | Last reply by Dwalsham - Wednesday, January 23, 2019 9:11 AM -
0 Votes
active directory user
Hi I want give a group in AD privilege to join domain , rename computer name and manage user account in client computer .I don't want this group become member of Administrators or ...Answered | 1 Replies | 156 Views | Created by nedshiraz - Monday, January 14, 2019 6:45 AM | Last reply by Andreas Baumgarten - Monday, January 14, 2019 9:52 AM -
2 Votes
SM Permissions do not update when adding a AD User to a AD Group
To grant access to Service Manager Serrvice Requests we use AD Groups in User Roles. So now when we add a User to the AD Group the permissions are not updated - so the do not see ...Answered | 6 Replies | 496 Views | Created by Patrick Wahlmüller - Thursday, December 20, 2018 8:15 AM | Last reply by Patrick Wahlmüller - Wednesday, January 9, 2019 6:34 AM -
0 Votes
Displaying 0:n relationships in a Request Offering "Query Results"
Environment: SCSM2016/UR5 with ItNetX 3.0 Portal I have a custom CI class with a 0:n relationship to System.User and the needed type ...Unanswered | 0 Replies | 158 Views | Created by Patrick Wahlmüller - Tuesday, January 8, 2019 4:36 PM - Items 1 to 20 of 1655 Next ›
No announcements
