No announcements
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0 VotesClosing Incident
Hello, can i put a link at the email notification sent to the user after closing the incident to allow him to reopen the incident. or can i ...Answered | 3 Replies | 82 Views | Created by Mohamed Maamoun - Wednesday, April 3, 2019 11:32 AM | Last reply by Mohamed Maamoun - Monday, April 8, 2019 10:13 AM
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0 Votes
Maximum Number of Activities in a Service Request
Hello all, I have a spreadsheet of details for over 600 activities that need to be added to one request. I have a runbook that can parse the data and create the MAs and relate them ...Answered | 3 Replies | 315 Views | Created by Gary Winhoven - Tuesday, March 5, 2019 4:49 PM | Last reply by Andreas Baumgarten - Wednesday, March 6, 2019 7:00 PM -
3 Votes
Cannot identify line manager of
Hello, Every so often when a Review Activity with "Line Manager Should Review" is checked off, SCSM is unable to find the user that is the manager of the Created By ...Answered | 2 Replies | 204 Views | Created by Gary Winhoven - Wednesday, February 13, 2019 3:30 PM | Last reply by Gary Winhoven - Wednesday, February 20, 2019 6:46 PM -
0 Votes
Prioritizing Incidents related to Sales
minor priority? It may be an "inconvenience" as Customer care needs to walk the customer into ordering the package themselves, but there is no disruption with actual services ...Proposed | 1 Replies | 255 Views | Created by Bug Man 2018 - Thursday, November 29, 2018 7:24 PM | Last reply by Stoyan Chalakov - Friday, November 30, 2018 10:55 AM -
0 Votes
How to move Open Licenses to new computer
Hello: We have just purchased 7 new computers to replace old computers and want to reinstall Office 2016 on these computers. The problem i am having is that i get a error message ...Unanswered | 4 Replies | 259 Views | Created by moffl2 - Monday, November 19, 2018 1:22 PM | Last reply by moffl2 - Monday, November 19, 2018 3:41 PM -
0 Votes
should I receive a refund for a game (Bulletstorm) that was on Microsoft games server.
dropped the gaming server. My only option is to spend another 40 dollars on a updated copy without the gaming server code. Maybe a lawyer could see profit.Answered | 1 Replies | 293 Views | Created by SidewinderFSK - Sunday, November 4, 2018 1:47 PM | Last reply by Stoyan Chalakov - Sunday, November 4, 2018 1:59 PM -
0 Votes
What is the scope of ITSM or ITIL industries in India?
Future and the expected trends in ITSM ?Proposed | 1 Replies | 617 Views | Created by Abdul1003 - Thursday, April 19, 2018 2:05 PM | Last reply by Xin Guo - Monday, April 23, 2018 8:56 AM -
0 Votes
Mapping Affected User in Orchestrator
I've gotten this to work before, but I can't seem to remember or figure it out this time. Can someone help me figure out how to properly map the affected user within scorch? This is ...Answered | 8 Replies | 673 Views | Created by STL_ITdude - Wednesday, March 14, 2018 3:56 PM | Last reply by STL_ITdude - Thursday, March 22, 2018 7:05 PM -
0 Votes
Service Manager Ticket integration for ServiceNow
Hi All, We are currently running System center 2012 R2 (Build number 7.5.3079.0), and we would like to extend the tickets raised in our System center to 3rd party vendors ...Answered | 2 Replies | 1199 Views | Created by Davidchand - Friday, January 12, 2018 9:50 AM | Last reply by Andreas Baumgarten - Friday, January 12, 2018 10:51 PM -
0 Votes
Approve, Implement, Validate Dates in Change Requests
Created 3 activities in change request template, Review activity for approve, manual activity for implement and review activity for validate. Change request class extended with 3 ...Proposed | 2 Replies | 675 Views | Created by Paul Vylegzhanin - Monday, December 4, 2017 2:20 PM | Last reply by Xin Guo - Wednesday, December 27, 2017 2:18 AM -
0 Votes
Incident status showing incorrectly
Hi We have a System Center Service Manager 2012 R2. We have a problem that when a analyst sets the status to a status like (Active\Waiting for user, ...Proposed | 2 Replies | 611 Views | Created by Kim Ankersen Strøm - Monday, December 4, 2017 2:33 PM | Last reply by Xin Guo - Wednesday, December 27, 2017 2:16 AM -
0 Votes
American Megatrends Shutdown
When I power on my Asus I get the following message from American Megatrends USB Device Over Current Status Detected !! System will shut down after 15 ...Answered | 2 Replies | 898 Views | Created by Marbar24 - Monday, September 18, 2017 1:06 PM | Last reply by Yan Li_ - Tuesday, September 19, 2017 1:59 AM -
0 Votes
CRM 365
sometimes ticket categorization banner doesn't show up. user had to wait about 1minute for the banner to come upAnswered | 1 Replies | 620 Views | Created by Thisisomo - Tuesday, August 29, 2017 11:17 AM | Last reply by Andreas Baumgarten - Tuesday, August 29, 2017 8:09 PM -
0 Votes
New Change relating to existing change automatically.
Has anyone come across this before. I am using SCSM2012 SP1 If someone raises a New Change Request from the All Change Requests view, using any template, it adds the ...Answered | 4 Replies | 2869 Views | Created by Amanda13 - Monday, June 3, 2013 10:53 PM | Last reply by mccbryan1 - Friday, August 4, 2017 2:31 PM -
0 Votes
To Whom it may concern
Hi, When playing Internet Checkers & Internet Spades I get an error message 0x80041006, it sounds like a lot of users get this same error message. Please fix this problem for all of us. This ...Answered | 1 Replies | 658 Views | Created by Lindaherman - Sunday, July 30, 2017 4:02 AM | Last reply by Andreas Baumgarten - Sunday, July 30, 2017 6:11 PM -
0 Votes
SCSM Approval by email
Hello, How to identify the user who approved/rejected an activity through email (exchange connector)? ThanksAnswered | 4 Replies | 814 Views | Created by Laeticia K - Monday, June 12, 2017 9:59 AM | Last reply by Laeticia K - Wednesday, June 14, 2017 5:38 AM -
0 Votes
Service Catalog Question
Application Name (Service) > Attributes / Details of the Service. Thanks in advanceProposed | 2 Replies | 702 Views | Created by Ves_A - Thursday, May 25, 2017 11:39 PM | Last reply by Ves_A - Friday, May 26, 2017 3:13 PM -
1 Votes
Service Manager Classifications
Hi All, We are currently in the process of changing our Service Catalogue and part of that task is to change the Classifications in Service Manager to reflect the new Service ...Proposed | 1 Replies | 835 Views | Created by Tarun Dewat - Tuesday, April 11, 2017 2:53 PM | Last reply by Glen.Xapity - Tuesday, April 11, 2017 9:22 PM -
0 Votes
Service Manager SSP is getting logged in with Service account in all User Machines
Hi, I have SCSM 2016 deployed with 2 management server, 1 Dataware house server & 1 SSP server. All the ITSM are being used by all users and recently we have integrated ...Answered | 3 Replies | 750 Views | Created by Rahul NpN - Wednesday, April 5, 2017 12:06 PM | Last reply by Andreas Baumgarten - Sunday, April 9, 2017 9:31 AM -
0 Votes
Service request: Have a different activity based on input of user
Hello All, I'm looking to implement a service request where the user can request to different software licenses. Based on the software title they choose from the ...Answered | 1 Replies | 661 Views | Created by SC FTH - Monday, March 6, 2017 9:00 AM | Last reply by Stefan Johner - Monday, March 6, 2017 9:20 AM - Items 1 to 20 of 256 Next ›
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