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1 VotesHow to email the Primary Owner when an Incident is updated?
I curently have a workflow that notifies the Primary Owner when an Incident is entered. I now need to be able to ...Answered | 1 Replies | 3334 Views | Created by jekkz - Wednesday, February 8, 2012 4:16 PM | Last reply by Marcel Zehner - Wednesday, February 8, 2012 8:12 PM
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0 Votes
How to send an email notification to the Primary Owner
We're still new to SCSM, and we're always looking for new ways to use it. We want to send an email to the Primary ...Answered | 4 Replies | 2677 Views | Created by jekkz - Tuesday, February 7, 2012 7:03 PM | Last reply by Andreas Baumgarten - Wednesday, February 8, 2012 8:39 PM -
1 Votes
How to create notification email alert for user when incident is updated by analyst
how do i create alert email for user when comment has been added to an incident in SCSM 2012Answered | 1 Replies | 2087 Views | Created by rahulpaul - Tuesday, April 24, 2012 6:39 AM | Last reply by Expiscornovus - Tuesday, April 24, 2012 7:59 AM -
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How do i generate email to end user when incident log is updated by anaylst
How do i generate email to end user when incident log is updated by anaylst in SCSM 2012Rahul PaulAnswered | 4 Replies | 1960 Views | Created by Rahul Paul - Tuesday, May 1, 2012 4:48 AM | Last reply by Rahul Paul - Wednesday, May 2, 2012 4:00 AM -
1 Votes
What is the purpose of the "Primary Owner" field in Incident; how is that different from "Assigned To"?
Hello all, In an incident, I know that the "Assigned To" is for assigning an incident to a IT staff ...Answered | 2 Replies | 5358 Views | Created by David M7 in SouthernCalifornia - Friday, May 13, 2011 6:28 PM | Last reply by David M7 in SouthernCalifornia - Monday, May 16, 2011 5:57 PM -
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How to send email to Analyst user has updated the log on incident
How to send email to Analyst user has updated the log on incident in SCSM 2012Rahul PaulUnanswered | 2 Replies | 3753 Views | Created by Rahul Paul - Monday, April 30, 2012 7:14 AM | Last reply by Rahul Paul - Friday, May 11, 2012 6:00 AM -
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Email Assigned user when assigned to user is updated in an incident
The first workflow with "New incident" criteria does trigger an email to the assignee when a new incident isAnswered | 20 Replies | 5828 Views | Created by Matt Walsh - Tuesday, November 10, 2009 2:22 PM | Last reply by Dan_MS - Saturday, March 19, 2011 4:01 PM -
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Primary Owner email notification help...
Is there a way to configure a subscription / workflow to only send an email to the primary owner if they did not assign ...Answered | 2 Replies | 1706 Views | Created by Matt Cosgrove - Tuesday, April 16, 2013 7:54 PM | Last reply by Matt Cosgrove - Thursday, May 2, 2013 12:27 PM -
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Connector - Escalation option in an Incident from enabled to disabled when incident is updated by mail
when an update is coming from email, the escalation option changes to disable. I know, the exchange connect has linked a ...Answered | 10 Replies | 733 Views | Created by TonydAlbendea - Thursday, August 4, 2016 10:14 AM | Last reply by TonydAlbendea - Wednesday, August 10, 2016 9:51 AM -
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Activity completed notification to parent incident primary owner
I'd like to notify the primary owner of an incident when a child activity has been completed, anyone got any idea what the ...Answered | 2 Replies | 3819 Views | Created by Gareth Davies - Wednesday, March 24, 2010 10:47 AM | Last reply by Gareth Davies - Wednesday, April 7, 2010 7:04 AM -
1 Votes
Auto Fill 'Primary Owner' field with user who is creating the incident
Hello - is there any way to auto populate the 'Primary Owner' field when creating an incident request with ...Answered | 2 Replies | 5189 Views | Created by Jake_68 - Thursday, July 21, 2011 6:35 PM | Last reply by Rob van Kessel - Tuesday, June 20, 2017 12:50 PM -
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How to CC Primary Owner on notification email?
Hi, here you have our MP - this was built up on the Assigned To User Notification but will notify the Primary Owner when this ...Unanswered | 13 Replies | 2511 Views | Created by JohnBMcCormack - Friday, November 30, 2012 10:18 PM | Last reply by Peter Forster - Wednesday, December 5, 2012 3:49 PM -
2 Votes
Primary key check when the field is updated
How do I do to get the primary key check for doublettes when the field (or control ) is updated? I have very long forms and ...Proposed | 4 Replies | 365 Views | Created by MR_ANDERSSON - Wednesday, October 4, 2017 12:17 PM | Last reply by Alberto Morillo - Wednesday, October 4, 2017 11:17 PM -
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New/Updated Incident Subscription Question
to another. The subscription is a "When an object of the selected class is updated" ... -
1 Votes
block sent out email when an appoitment is created / updated
Hi all We would like block the email announce to the appointment attendees, when an appointment with a ...Proposed | 1 Replies | 314 Views | Created by MAJ76 - Wednesday, November 30, 2016 2:55 PM | Last reply by Winnie Liang - Thursday, December 1, 2016 7:46 AM -
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How to create an incident
I'm a newer. Could you tell me how to create an incident? Thank you.Answered | 1 Replies | 6134 Views | Created by Avalanc - Saturday, May 28, 2011 7:09 AM | Last reply by Marcel Zehner - Saturday, May 28, 2011 4:20 PM -
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Email Notification When Incident is Assign to Analyst
Dear All, I need help, i try to create email notification whenever an incident is assign to analyst or re-assign the ...Answered | 2 Replies | 1146 Views | Created by Ivan Telwe - Monday, February 17, 2014 8:05 AM | Last reply by BOVI Rémy - Monday, February 17, 2014 2:48 PM -
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Set Primary Owner to Current User Task
What I need to do is to create a workflow to set the Primary Owner to the Current Analyst workign the ticket ...Unanswered | 1 Replies | 3711 Views | Created by RDurb - Tuesday, May 29, 2012 1:47 PM | Last reply by Rob.Ford - Tuesday, May 29, 2012 6:37 PM -
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What is the difference between affected user and primary owner?
affected user to ensure the incident is correctly resolved. The Primary Owner is the ...Answered | 6 Replies | 3884 Views | Created by Skrede - Monday, July 26, 2010 7:42 PM | Last reply by James Hansen - Monday, July 26, 2010 11:12 PM -
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Notify Primary Owner
Hi every body, I want to create a notification for manual activities to notify parent incident primary owner when manual ...Answered | 4 Replies | 675 Views | Created by Barni.j - Monday, November 2, 2015 10:07 AM | Last reply by Barni.j - Monday, November 2, 2015 1:48 PM - Items 1 to 20 of 2468933 Next ›
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