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Found 129972 threads
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1 VotesRG agent live
Hi, Im testing the RG agent live that comes with the Lync ressource kit.Answered | 1 Replies | 1493 Views | Created by Tobias Borgen Nielsen - Thursday, April 9, 2015 9:09 AM | Last reply by Anthony Caragol - Thursday, April 9, 2015 2:23 PM
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0 Votes
RGS routes calls to Busy agents (alredy In a Call)...
Here is the MS Case Number: SR 112022755545407 And here is what the letter from Microsoft stated: Dear Bob Ausmus, I am writing you ...Answered | 17 Replies | 10620 Views | Created by plug n pray - Thursday, November 24, 2011 10:39 AM | Last reply by Matt Landis - Monday, June 22, 2015 1:03 PM -
0 Votes
RGS Agent Unable to Hear Caller But Caller can hear Agent
Hello, I have a RGS Hunt Group Agent that occasionally cannot hear the caller but the caller can hear them.Answered | 1 Replies | 712 Views | Created by KSCraig - Friday, May 13, 2016 4:55 PM | Last reply by Eason Huang - Sunday, May 15, 2016 5:33 AM -
0 Votes
Calls are not transferred to another queue in RG
Hi Evge, If you have set an agent alert time on your agent group object, the queue timeout will not happen until an agent alert time cycle is ...Answered | 6 Replies | 3700 Views | Created by EvgePr - Monday, March 5, 2012 8:20 AM | Last reply by EvgePr - Friday, March 9, 2012 11:27 AM -
0 Votes
RGS Agent participation
Hi Matt, RGS does honor the agent's presence indeed.Answered | 1 Replies | 5394 Views | Created by MattZ-SGC - Tuesday, September 28, 2010 5:03 AM | Last reply by Frédéric Dubut - Tuesday, September 28, 2010 7:39 AM -
0 Votes
RGS + S4B Windows Phone client?
https://technet.microsoft.com/en-us/library/gg398674(v=ocs.15).aspx Here is same kind of thread on lync mobile ...Answered | 3 Replies | 785 Views | Created by blinkyjesus - Thursday, April 21, 2016 3:43 PM | Last reply by blinkyjesus - Friday, April 22, 2016 12:35 PM -
0 Votes
When are RGS changes taken into account?
I'm having a really hard time understanding the RGS.Answered | 2 Replies | 4079 Views | Created by Stephan Steiner - Friday, April 30, 2010 12:01 PM | Last reply by tung.vu - Wednesday, May 5, 2010 8:48 PM -
2 Votes
One site with two Enterprise Pool - How RGS Works?
PoolB needs other SQL Server and RGS information is located on it..Answered | 4 Replies | 4288 Views | Created by Rivers75 - Saturday, May 5, 2012 9:03 AM | Last reply by Sharon.Shen - Tuesday, May 8, 2012 6:41 AM -
0 Votes
RGAgentLive showing all all agents for Formal Response Group
Hi, RGS Agent Live actually show both logged in and logged out agents as well.Answered | 3 Replies | 3730 Views | Created by GDWelsh - Monday, November 7, 2011 1:45 PM | Last reply by Thamara.Wijesinghe - Tuesday, November 8, 2011 4:22 PM -
12 Votes
Lync 2013 Mobile App can't pickup incoming call on Response Group (RGS)
RGS calls do not even ring on the Skype for Business iOS app now.Answered | 40 Replies | 14463 Views | Created by Hans-Peter Conzett - Wednesday, March 13, 2013 8:31 AM | Last reply by Daryl Sensenig - Wednesday, February 15, 2017 3:08 PM -
3 Votes
rgs
trryhrydfhdfhAnswered | 2 Replies | 1471 Views | Created by Ahn HyeonUk - Saturday, January 23, 2016 2:36 PM | Last reply by Tony_Tao - Monday, January 25, 2016 9:31 AM -
0 Votes
RGS Calls not working properly after Move-CsRgsConfiguration from lync to skypefB pool
Also I found a LOT of articles in the internet about RGS not working as expectet after moving its config.Answered | 5 Replies | 2201 Views | Created by PsLumu - Friday, July 1, 2016 7:55 AM | Last reply by PsLumu - Sunday, July 3, 2016 11:43 AM -
1 Votes
How can I view the voicepolicy from a RGS object
I Also tried the to fill in the Identity of the rgs workflow.Answered | 13 Replies | 7660 Views | Created by FrankVerharen - Tuesday, August 23, 2011 8:51 AM | Last reply by sprober - Friday, August 3, 2012 8:09 AM -
0 Votes
Lync 2010 Response Group Playing Agent Code
ahhh.. your looking for the Agent's Personnalized greeting where a caller should here the name or a personnal greeting played before connecting to the agent. am i correct?Answered | 6 Replies | 4370 Views | Created by Mohammad Ravaghi - Thursday, October 13, 2011 10:01 AM | Last reply by Thamara.Wijesinghe - Saturday, October 15, 2011 1:53 AM -
0 Votes
Response Group agent cloud user
Yes, he can call the RGS number.Answered | 4 Replies | 1631 Views | Created by Ichwan Lubis - Monday, September 25, 2017 7:26 AM | Last reply by Alice-Wang - Tuesday, September 26, 2017 6:02 AM -
0 Votes
Missed call notification to response group agent
Our response group has only one agent, which is actually dedicated to answering the response group calls (and other response groups).Answered | 5 Replies | 7690 Views | Created by Francois Kreutz - Thursday, April 5, 2012 4:44 PM | Last reply by Francois Kreutz - Thursday, April 12, 2012 3:50 PM -
0 Votes
Response Groups not signaling agents
(Since you state"after some days") Do your old workflows work well with the response group agent?Answered | 2 Replies | 5818 Views | Created by Eniac Blast - Friday, June 10, 2011 10:10 PM | Last reply by Sharon.Shen - Thursday, June 23, 2011 8:57 AM -
0 Votes
Dialin conferencing maximum participants
Hello everybody We are using dialin conferencing in our skype for business onpremises environment without voice implemented so during a ...Answered | 2 Replies | 447 Views | Created by Rick28300 - Monday, July 29, 2019 2:52 PM | Last reply by Rick28300 - Thursday, August 1, 2019 12:25 PM -
0 Votes
Amount of Response Groups and Agents
Or another way to say it: RGS limitations appear to be pool related.Answered | 4 Replies | 4210 Views | Created by Petri X - Tuesday, December 4, 2012 2:37 PM | Last reply by Matt Landis - Thursday, December 6, 2012 4:30 PM -
4 Votes
Can a participant (not leader) mute a single participant in conference call
When you mute your colleague, other participants can’t hear from your colleague either.Answered | 5 Replies | 4565 Views | Created by Adam Hellstrom - Monday, May 13, 2013 10:03 AM | Last reply by jeremy_k_ - Wednesday, March 2, 2016 4:04 PM - Items 1 to 20 of 129972 Next ›
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