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0 VotesAgent in Response Group with Call Forwarding
Answered | 2 Replies | 4599 Views | Created by LyncLine - Monday, September 16, 2013 7:17 PM | Last reply by H-Kumar - Monday, September 16, 2013 8:18 PM
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0 Votes
Response group agent call forwarding to another agent
Hi Farhan, In my research, Response Groups do not follow call forwarding rules.Answered | 3 Replies | 606 Views | Created by Farhan Khan Mughal - Friday, September 6, 2019 1:54 PM | Last reply by Farhan Khan Mughal - Monday, September 16, 2019 4:57 PM -
0 Votes
Response group agent call forwarding to another response group does not work
The following is about “troubleshooting tips for SFB response group” for your ...Answered | 3 Replies | 1440 Views | Created by Лабин Павел Сергеевич - Friday, October 14, 2016 11:53 AM | Last reply by Alice-Wang - Monday, October 17, 2016 8:25 AM -
0 Votes
Response Groups - Agent Anonymity
You should check your Edge Server Configuration and Firewall, rouuting Settings for this calls.Answered | 1 Replies | 915 Views | Created by mleitao1977 - Wednesday, May 25, 2016 8:18 PM | Last reply by Holger Bunkradt - Monday, May 30, 2016 6:39 PM -
2 Votes
Multiple simultaneous calls at Response Group agent
We have a Response Group set up with a single agent.Answered | 2 Replies | 3623 Views | Created by dkhouri - Tuesday, July 17, 2012 2:04 PM | Last reply by dkhouri - Thursday, July 19, 2012 5:34 AM -
0 Votes
Missed call notification to response group agent
Our response group has only one agent, which is actually dedicated to answering the response group calls (and other response ...Answered | 5 Replies | 7693 Views | Created by Francois Kreutz - Thursday, April 5, 2012 4:44 PM | Last reply by Francois Kreutz - Thursday, April 12, 2012 3:50 PM -
0 Votes
Amount of Response Groups and Agents
-If one STD server can handled 600 groups and 1200 agents, how four FEs cannot handle higher number?Answered | 4 Replies | 4210 Views | Created by Petri X - Tuesday, December 4, 2012 2:37 PM | Last reply by Matt Landis - Thursday, December 6, 2012 4:30 PM -
0 Votes
call signalling in response group if all agents are busy?
Hi Sascha, If you configure your group to use "Attendant" routing, all the agents will get the call, regardless of their current presence (and ...Answered | 2 Replies | 6797 Views | Created by Sascha_Herbst1 - Monday, January 31, 2011 1:49 PM | Last reply by Sascha_Herbst1 - Tuesday, February 1, 2011 7:22 AM -
0 Votes
Response Group Agent conditional call forwarding
Then if no agent accept the call, the call will be forward the telephone number you specified.Answered | 11 Replies | 5965 Views | Created by Ajey P - Tuesday, June 11, 2013 3:24 PM | Last reply by Lisa.zheng - Monday, June 17, 2013 11:12 AM -
1 Votes
Response Group Agent still receives calls when already in a call.
Agents are apart of a Response Group set to Longest Idle.Answered | 7 Replies | 4383 Views | Created by Arun Oakley - Monday, April 23, 2012 9:28 AM | Last reply by plug n pray - Wednesday, May 9, 2012 9:54 AM -
0 Votes
Response Groups not signaling agents
(Since you state"after some days") Do your old workflows work well with the response group agent?Answered | 2 Replies | 5819 Views | Created by Eniac Blast - Friday, June 10, 2011 10:10 PM | Last reply by Sharon.Shen - Thursday, June 23, 2011 8:57 AM -
0 Votes
Response Group agent cloud user
Some features--such as Response Groups, Group Call Pickup, and Call Park--are offered only for on-premises users.Answered | 4 Replies | 1636 Views | Created by Ichwan Lubis - Monday, September 25, 2017 7:26 AM | Last reply by Alice-Wang - Tuesday, September 26, 2017 6:02 AM -
0 Votes
Call Forwarding to Response Group
Hi, Base on my test, it should be fine to set call forward to a Response Group.Answered | 4 Replies | 1653 Views | Created by lethalMango - Friday, May 6, 2016 8:46 AM | Last reply by Liinus - Wednesday, June 8, 2016 9:18 AM -
0 Votes
Lync Response Group agent cannot forward to other Response group
yes indeed, I mean transferring the call from an agent of a resourse group to another resourse group.Answered | 6 Replies | 5922 Views | Created by Kristof Swinnen - Wednesday, September 28, 2011 12:50 PM | Last reply by Kristof Swinnen - Thursday, September 29, 2011 9:27 AM -
0 Votes
Response Group missed calls
You can visualize all the legs of the call, showing to which agents the calls is offered and which agent finally answered the call.Answered | 4 Replies | 10250 Views | Created by Jonatan V - Monday, March 7, 2011 9:25 AM | Last reply by Frank MAF - Friday, April 27, 2018 8:59 AM -
0 Votes
response group concurrent calls
Yes, in your queue you would check "Enable queue overflow" and set "maximum number of calls" to 2.Answered | 1 Replies | 1272 Views | Created by gangasta - Monday, November 23, 2015 4:00 PM | Last reply by Anthony Caragol - Monday, November 23, 2015 6:37 PM -
0 Votes
Response Group Calls Priority
You can follow the feeback here : ...Answered | 3 Replies | 626 Views | Created by SChniter - Wednesday, July 5, 2017 6:15 PM | Last reply by SChniter - Friday, July 14, 2017 10:29 AM -
0 Votes
Response Group not showing name of group on incoming call
My belief is that this is the expected response to when a call comes into a response group and this is what the agent should see.Answered | 5 Replies | 1447 Views | Created by K_S_C - Thursday, October 20, 2016 1:57 PM | Last reply by Liinus - Saturday, October 22, 2016 2:59 AM -
0 Votes
Response Groups - Are agents able to receive calls at the same time
We're having a third party setup a response group for us however I'm concerned that it won't be able to do what we require of it.Answered | 1 Replies | 788 Views | Created by DaveBeaud - Wednesday, April 13, 2016 4:55 PM | Last reply by HamedAdel - Thursday, April 14, 2016 6:53 AM -
0 Votes
response group call overflow when all agents are busy or away
For example, When a call comes into a hunt group all the agents in the queue/group assigned are busy or away, instead of waiting for the ...Answered | 5 Replies | 1586 Views | Created by P_zachsys - Friday, May 26, 2017 12:36 PM | Last reply by P_zachsys - Monday, June 5, 2017 9:17 AM - Items 1 to 20 of 1203954 Next ›
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