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Found 626501 threads
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0 VotesAmount of Response Groups and Agents
-If one STD server can handled 600 groups and 1200 agents, how four FEs cannot handle higher number?Answered | 4 Replies | 4210 Views | Created by Petri X - Tuesday, December 4, 2012 2:37 PM | Last reply by Matt Landis - Thursday, December 6, 2012 4:30 PM
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Response Groups not signaling agents
(Since you state"after some days") Do your old workflows work well with the response group agent?Answered | 2 Replies | 5818 Views | Created by Eniac Blast - Friday, June 10, 2011 10:10 PM | Last reply by Sharon.Shen - Thursday, June 23, 2011 8:57 AM -
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Response Groups - Agent Anonymity
So I have a Response group and I have Agent anonymity turned off, calls going through fine when my agents are on the network, however when I have agents ...Answered | 1 Replies | 913 Views | Created by mleitao1977 - Wednesday, May 25, 2016 8:18 PM | Last reply by Holger Bunkradt - Monday, May 30, 2016 6:39 PM -
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Agent in Response Group with Call Forwarding
Answered | 2 Replies | 4577 Views | Created by LyncLine - Monday, September 16, 2013 7:17 PM | Last reply by H-Kumar - Monday, September 16, 2013 8:18 PM -
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Response group agent call forwarding to another agent
Hi Farhan, In my research, Response Groups do not follow call forwarding rules.Answered | 3 Replies | 605 Views | Created by Farhan Khan Mughal - Friday, September 6, 2019 1:54 PM | Last reply by Farhan Khan Mughal - Monday, September 16, 2019 4:57 PM -
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Response Group agent cloud user
Some features--such as Response Groups, Group Call Pickup, and Call Park--are offered only for on-premises users.Answered | 4 Replies | 1629 Views | Created by Ichwan Lubis - Monday, September 25, 2017 7:26 AM | Last reply by Alice-Wang - Tuesday, September 26, 2017 6:02 AM -
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Response group agent call forwarding to another response group does not work
The following is about “troubleshooting tips for SFB response group” for your ...Answered | 3 Replies | 1435 Views | Created by Лабин Павел Сергеевич - Friday, October 14, 2016 11:53 AM | Last reply by Alice-Wang - Monday, October 17, 2016 8:25 AM -
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Lync Response Group agent cannot forward to other Response group
yes indeed, I mean transferring the call from an agent of a resourse group to another resourse group.Answered | 6 Replies | 5921 Views | Created by Kristof Swinnen - Wednesday, September 28, 2011 12:50 PM | Last reply by Kristof Swinnen - Thursday, September 29, 2011 9:27 AM -
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Response Groups Management (Delay in Agents Removal)
Hi Absials, To manage Response Groups via powershell, you can refer to the cmdlets "New-CsRgsAgentGroup", "Set-CsRgsAgentGroup" ...Answered | 1 Replies | 755 Views | Created by absials - Monday, December 15, 2014 1:32 PM | Last reply by AnnaWY - Wednesday, December 17, 2014 8:46 AM -
2 Votes
Multiple simultaneous calls at Response Group agent
Yes, set the Group to Attendant for the Routing Method.Answered | 2 Replies | 3622 Views | Created by dkhouri - Tuesday, July 17, 2012 2:04 PM | Last reply by dkhouri - Thursday, July 19, 2012 5:34 AM -
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Missed call notification to response group agent
Our response group has only one agent, which is actually dedicated to answering the response group calls (and other response groups).Answered | 5 Replies | 7690 Views | Created by Francois Kreutz - Thursday, April 5, 2012 4:44 PM | Last reply by Francois Kreutz - Thursday, April 12, 2012 3:50 PM -
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call signalling in response group if all agents are busy?
Hi Sascha, If you configure your group to use "Attendant" routing, all the agents will get the call, regardless of their current presence (and regardless ...Answered | 2 Replies | 6793 Views | Created by Sascha_Herbst1 - Monday, January 31, 2011 1:49 PM | Last reply by Sascha_Herbst1 - Tuesday, February 1, 2011 7:22 AM -
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Response Group Agent conditional call forwarding
Check this Thread http://social.technet.microsoft.com/Forums/en-US/ocsvoice/thread/2a742bf5-865f-4963-90fe-ca2fe245853a Creating ...Answered | 11 Replies | 5963 Views | Created by Ajey P - Tuesday, June 11, 2013 3:24 PM | Last reply by Lisa.zheng - Monday, June 17, 2013 11:12 AM -
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Response Group - settable delay per agent?
Hi, You can't set a per-agent ringing time, but I'd recommend using a serial route for the first group with a 10 sec. alert time; This way the ...Answered | 1 Replies | 771 Views | Created by Peter A. Schouten - Friday, November 6, 2015 4:29 PM | Last reply by Yoav Barzilay - Friday, November 6, 2015 8:36 PM -
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OCS / Lync Response Group: Number of Agents per Group limits
Hi there, Is there an upper limit on the number of agents for any group assigned?Answered | 1 Replies | 5804 Views | Created by DanTremeer - Tuesday, March 22, 2011 1:07 PM | Last reply by Loryan Strant - Thursday, March 24, 2011 10:21 PM -
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Response group agent forwading.
Issue was we were forwarding using the lync client, but it has to be done from the server (Response Group Queue) :D.Answered | 5 Replies | 4751 Views | Created by Ckanishka - Wednesday, March 7, 2012 4:50 PM | Last reply by Ckanishka - Thursday, March 8, 2012 11:37 AM -
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Response Group not ringing all available agents
could we demand responsabilities ?Answered | 6 Replies | 979 Views | Created by Rivers75 - Tuesday, October 4, 2016 11:04 AM | Last reply by Rivers75 - Thursday, December 1, 2016 7:16 PM -
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RGAgentLive showing all all agents for Formal Response Group
Hi, RGS Agent Live actually show both logged in and logged out agents as well.Answered | 3 Replies | 3730 Views | Created by GDWelsh - Monday, November 7, 2011 1:45 PM | Last reply by Thamara.Wijesinghe - Tuesday, November 8, 2011 4:22 PM -
1 Votes
Response Group Agent still receives calls when already in a call.
Agents are apart of a Response Group set to Longest Idle.Answered | 7 Replies | 4381 Views | Created by Arun Oakley - Monday, April 23, 2012 9:28 AM | Last reply by plug n pray - Wednesday, May 9, 2012 9:54 AM -
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Sign out of a response group
The following features about sign-in/out are available for agents in Response Group Agent Live: 1.Answered | 2 Replies | 3415 Views | Created by Eduardo RojasM - Tuesday, March 20, 2012 9:51 PM | Last reply by Kent HX - Wednesday, March 21, 2012 8:44 AM - Items 1 to 20 of 626501 Next ›
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