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0 VotesSCSM 2012 incident created Continues email received when the inci
Scsm 2012 incident created by the user the email received by the administrator the incident has been ...Unanswered | 1 Replies | 2741 Views | Created by Haris h khan - Thursday, September 13, 2012 11:55 AM | Last reply by Fletcher Kelly (MSFT) - Thursday, September 13, 2012 2:52 PM
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0 Votes
Email Incident can't received
Exchange Connector 3.0 successfully created and helpdesk@domain.com successfully received mail but I can't find Email Incident in ...Answered | 5 Replies | 821 Views | Created by Md Ramin Hossain - Wednesday, September 3, 2014 5:42 AM | Last reply by Md Ramin Hossain - Monday, September 8, 2014 10:57 AM -
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SCSM 2012 - creating incident fro email - description issue
Hello, I have SCSM 2012 RTM and I am trying to use out-of-the-box create incident from e-mail functionality. It is working but I have ... -
1 Votes
SCSM 2012 - Error when resolving an incident
Hi We have an issue with our SCSM 2012 environment where an error message is generated intermittently when an incident is resolved. The ...Answered | 3 Replies | 3642 Views | Created by Teebeard - Thursday, July 19, 2012 11:32 AM | Last reply by Marius Jonila - Thursday, December 27, 2012 8:33 AM -
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SCSM 2012 SP1 - email incident description issue
Answered | 2 Replies | 3119 Views | Created by Armandos - Thursday, April 4, 2013 11:07 PM | Last reply by Armandos - Thursday, May 9, 2013 4:26 PM -
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SCSM 2012 - Incident Templates
and not changed for example the last 20 days will be automatically closed. You can approach this with thisTechNet Gallery Solution:Answered | 2 Replies | 2240 Views | Created by tamrep - Thursday, November 8, 2012 2:09 PM | Last reply by tamrep - Thursday, November 8, 2012 10:59 PM -
4 Votes
Initial Incident number - SCSM 2012
I know I've seen this before in SCSM 2010, as we set the configuration when we had to move our ticket base from Spiceworks... But in SCSM 2012, I ...Answered | 7 Replies | 5978 Views | Created by Midnitelouie - Thursday, May 10, 2012 12:07 AM | Last reply by Suman Chandra Jha - Sunday, September 9, 2012 5:23 PM -
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Configure SCSM email incident support
Please send your Exchange connector settings. Also check ...Answered | 4 Replies | 5187 Views | Created by van phu - Wednesday, September 8, 2010 4:08 AM | Last reply by Andrew_Tiernan - Thursday, June 23, 2011 11:25 AM -
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SCSM 2012 : Create an incident ticket from an email failed
, I took the default incident model. But when I send an email to any email adress (servicedesk@contoso.com), nothing happened in my ...Answered | 2 Replies | 2826 Views | Created by Madinarawak - Wednesday, February 20, 2013 1:43 PM | Last reply by M Fawzi - Friday, March 1, 2013 12:28 PM -
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SCSM 2012 - close incident by end user
The source code of the SCSM 2012 Silverlight Webpart isn't available. So as far as I know it's not possible to modify the code to "close" ...Answered | 3 Replies | 4695 Views | Created by Raffo2012 - Monday, June 4, 2012 8:35 PM | Last reply by Andreas Baumgarten - Friday, November 30, 2012 9:15 AM -
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SCSM 2012 - creating incident from email - description issue
Hello, I have SCSM 2012 RTM and I am trying to use out-of-the-box create incident from e-mail functionality. It is working but I have issue with ...Unanswered | 2 Replies | 622 Views | Created by dkopjar - Saturday, October 18, 2014 3:29 PM | Last reply by dkopjar - Sunday, October 19, 2014 2:52 PM -
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Help Configuring SCSM 2012 for Incident Creation via Email
The out-of-the-box email to incident support in SCSM is based on picking up file from the drop folder of the SMTP service. Depending on ...Answered | 4 Replies | 10278 Views | Created by Chris Keander - Wednesday, July 11, 2012 6:38 PM | Last reply by Samuel Erskine (MVP) - Thursday, July 12, 2012 9:24 AM -
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SCSM 2012 - sending email to create a ticket in Incident
Hi I am new to SCSM and I trying to send a regular email to service manager so it becomes a ticket in Incident Managment. I followed the instruction on this ...Answered | 2 Replies | 6401 Views | Created by OlafurSv - Thursday, June 13, 2013 11:00 PM | Last reply by OlafurSv - Monday, June 17, 2013 1:40 PM -
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SCSM 2012 Incident history report
incident now the status has been changed as Resolved, But after some times another engineer reactive (Active) the same resolved incident and ...Unanswered | 1 Replies | 1280 Views | Created by shujjat.shah - Wednesday, November 13, 2013 11:26 AM | Last reply by Travis Wright (Microsoft) - Wednesday, November 13, 2013 5:59 PM -
2 Votes
Incident Assigned - Workflow - SCSM 2012
Hi, I have recently implemented SCSM 2012 at our organisation and am implementing workflows for notifications. I have created an ...Answered | 4 Replies | 8391 Views | Created by GC Leon - Monday, June 11, 2012 9:27 AM | Last reply by Marat Kuanyshev - Tuesday, February 11, 2014 11:29 AM -
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Incident Form Customization - SCSM 2012
Hi, It will be our own custom property and that needs to be bind to one textbox. This textbox should be visible in the incident form only if we select ...Unanswered | 2 Replies | 4450 Views | Created by Kumaresan Lakshmanan - Wednesday, October 3, 2012 5:56 AM | Last reply by Kumaresan Lakshmanan - Thursday, October 4, 2012 4:23 AM -
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SCSM DB and "Created By User" Incident property
Active Directory. In the past, when a user registers an Incident using one resource mailbox linked to a connector, automatically this resource mailbox is assigned ... -
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SCSM 2012 - Need to create a notification email when there is any change on an Incident
Hello, Need to create a notification email for any status change. activity done, notes added on a Incident in Service manager 2012. If ...Unanswered | 1 Replies | 2185 Views | Created by Anand_dutta - Tuesday, April 2, 2013 8:22 AM | Last reply by Babulal Ghule - Tuesday, May 7, 2013 5:34 PM -
1 Votes
Email notification when closing ticket scsm 2012
I want to create an email notification that send an email to the affected user when an engineer is closing the ticket. I'm new to scsm ...Answered | 3 Replies | 5789 Views | Created by Dennis de Roo - Saturday, June 2, 2012 5:32 AM | Last reply by Roman Stadlmair - Sunday, June 3, 2012 1:37 PM -
1 Votes
SCSM 2012 email notifications
Hey Maybe it's because you did not configure the "Change From" tab in your subscription/workflow. Let's say you want to send out an email then an ...Unanswered | 2 Replies | 2291 Views | Created by Usama Arif - Friday, February 1, 2013 10:56 AM | Last reply by Marcel Zehner - Friday, February 1, 2013 10:55 PM - Items 1 to 20 of 2436366 Next ›
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