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Blue Screen occur on WES7

    Pregunta

  • Dear ,

      Blue Screen Error which occurs randomly in Windows Embedded Standard 7 OS.

    The Error Code:0x0000001B

    Thanks for advance help

    Regards,

    jk

     


    jk


    • Editado jacknee dun jueves, 12 de julio de 2018 12:09
    jueves, 12 de julio de 2018 12:09

Todas las respuestas

  • Hi,

    To help you better, you could check the mini dump. It records more detail information about BSOD.

    The minidump files are usually located in C:/Windows/Minidump/*.dmp

    Please upload it to a file sharing service like Onedrive and put a link to them in your reply.

    Regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    viernes, 13 de julio de 2018 7:17
    Moderador
  • i can't able to see any "minidump" files on my C drive ,

    any suggestion for same


    neeraj

    viernes, 13 de julio de 2018 8:00
  • i can't able to see any "minidump" files on my C drive ,

    any suggestion for same


    neeraj

    The memory dump file has a .DMP extension.
    If you do no know where that file could have been stored, look at the following picture

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    viernes, 13 de julio de 2018 8:17
  • To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    b) dxdiag:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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    Please remember to vote and to mark the replies as answers if they help.

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    domingo, 15 de julio de 2018 4:41