none
Mi PC se cuelga RRS feed

  • Pregunta

  • Estimados desde que instalé Windows 10 en mi PC experimenta congelamientos de pantalla y hardware (disco rígido no funciona) en forma aleatoria, instalé el programa WhoCrashed y me informa esto:

    Windows version: Windows 10 , 10.0, build: 10586
    Windows dir: C:\WINDOWS
    Hardware: P17G, PCCHIPS
    CPU: GenuineIntel Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz Intel586, level: 6
    2 logical processors, active mask: 3
    RAM: 3757363200 bytes total

    Crash dump directory: C:\WINDOWS\Minidump

    Crash dumps are disabled for your computer.

    On Wed 22/06/2016 4:05:49 p. m. GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\062216-37625-01.dmp
    This was probably caused by the following module: NTKRPAMP.EXE (nt!WheapCreateTriageDumpFromPreviousSession+0x24)
    Bugcheck code: 0x124 (0x0, 0xFFFFFFFF89FF14DC, 0x0, 0x0)
    Error: WHEA UNCORRECTABLE ERROR
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .

    Me pueden ayudar?

    Muchas gracias,  Mario

    miércoles, 22 de junio de 2016 16:34