Usuario
Pantalla azul

Pregunta
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Hola que tal:
Me podrian ayudar con mi error de pantalla azul
Este fue mi resultado del análisis del DMP
Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\052315-25568-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.17313.amd64fre.win8_gdr.150316-1542
Machine Name:
Kernel base = 0xfffff801`1ce0e000 PsLoadedModuleList = 0xfffff801`1d0dab20
Debug session time: Sat May 23 14:04:02.467 2015 (UTC - 5:00)
System Uptime: 0 days 14:56:36.505
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8003946038, b6000000, 10015}
Probably caused by : AuthenticAMD
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8003946038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010015, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: chrome.exe
CURRENT_IRQL: f
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
STACK_TEXT:
fffff801`1cd66a58 fffff801`1d584965 : 00000000`00000124 00000000`00000000 fffffa80`03946038 00000000`b6000000 : nt!KeBugCheckEx
fffff801`1cd66a60 fffff801`1cf6f453 : 00000000`00000001 fffffa80`023c0a40 00000000`00000000 fffffa80`03946038 : hal!HalBugCheckSystem+0xf9
fffff801`1cd66aa0 fffff801`1d584703 : 00000000`00000728 00000000`00000000 fffff801`1cd66c00 fffffa80`023c0a40 : nt!WheaReportHwError+0x253
fffff801`1cd66b00 fffff801`1d584020 : 00000000`00000010 fffffa80`023c0a40 fffff801`1cd66cb8 fffffa80`023c0a40 : hal!HalpMcaReportError+0x53
fffff801`1cd66c60 fffff801`1d583f1b : fffffa80`021ed640 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
fffff801`1cd66cb0 fffff801`1d584f18 : fffffa80`021ed640 fffff801`1cd66ef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
fffff801`1cd66cf0 fffff801`1ce6677b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x49
fffff801`1cd66d20 fffff801`1ce6652e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
fffff801`1cd66e60 00000000`16640963 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
00000000`003ed918 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x16640963
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME: AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP: 0
IMAGE_VERSION:
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_TLB
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_TLB
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_tlb
FAILURE_ID_HASH: {577a9b4c-6a3b-1ebf-1603-d910408323f0}
Followup: MachineOwner
Todas las respuestas
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Le ha tocado uno de los fallos de hardware mas serios:
Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR
https://msdn.microsoft.com/en-us/library/windows/hardware/ff557321%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396Este es el sucesor a partir de Windows Vista del temido MACHINE_CHECK_EXCEPTION. Se trata de un fallo del procesador que debe ser cambiado de inmediato antes que deje de funcionar definitivamente. Lo siento.
Saludos cordiales. Ivan