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Memory Parity error -Internal Hardware error on HP Proliant DL360 RRS feed

  • Pregunta

  • Hello:  I am looking for help in resolving this problem that occurred on a HP Proliant DL360 G5 server running Windows Server 2003 Standard. This server has been running find for about a year and  this occured today. When trying to load OS this error comes up. I changed the memory SIMs but problem persists. Also tried to repair OS installation but could not get to see the installed OS on a RAID system. Found the following document on a HP site and it refers to a Hotfix from Microsoft. Any ideas are appreciated?

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    SUPPORT COMMUNICATION - CUSTOMER ADVISORY

    Document ID: c01177414

    Version: 2

    Advisory: (Revision) STOP 0x9C Blue Screen Message May Occur During System Shutdown of Microsoft Windows Server 2003 on ProLiant Servers Running Certain Versions of the Microsoft Storport Storage Port Driver (STORPORT.SYS)
    NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

    Release Date: 2007-10-26

    Last Updated: 2007-10-26


    DESCRIPTION
    Document Version
    Release Date
    Details
    2
    10/26/2007
    Revision created to update description by removing title of KB932755 article and adding statement that using the driver from the KB932755 article may also result in a blue screen.
    1
    10/02/2007
    Original Document Release.

    Some ProLiant servers running Microsoft Windows Server 2003 SP2 with the Microsoft Storport storage port driver (STORPORT.SYS) may display the following blue screen STOP code or message during the system shutdown:

    STOP 0x0000009C BugCheck 9C, (0, f77452b0, 0, 0)
    MACHINE_CHECK_EXCEPTION

    OR

    *** Hardware Malfunction
    Call your hardware vendor for support
    NMI: Parity check / memory parity error
    *** The system has halted ***

    This also occurs if the updated Storport storage driver (STORPORT.SYS) is installed from the Microsoft KB article KB932755. Therefore, using the driver from the KB932755 article may also result in a blue screen.

    SCOPE

    Any ProLiant server configured with any HP storage controllers when the STORPORT.SYS storage driver is installed with Microsoft Windows Server 2003 SP2 or installed from the MS KB article KB932755.

    While this has been observed on a ProLiant DL380 G4 server configured with two HP StorageWorks FC1142SR HBAs, this behavior could occur on other server platforms.

    RESOLUTION

    A supported Hotfix is available from Microsoft to resolve only the specific functionality issues described in this advisory. Only apply the Hotfix to servers that are experiencing the symptoms described above.

    HP strongly recommends contacting Microsoft Customer Support Services to obtain the Hotfix to prevent either of the blue screens described in the Description section above from occurring. The Knowledge Base article mentioned above should be referenced when contacting Microsoft to obtain the Hotfix. Information on how to contact Microsoft for technical support is available at the following Microsoft URL:

    http://support.microsoft.com/default.aspx

    viernes, 8 de octubre de 2010 1:55

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