none
error uninstall CRM 2013 RRS feed

  • Pregunta

  • Buena tarde todos,

    al momento de desinstalar CRM 2013, me muestra el siguiente error

    Error de la acción

    Microsoft.Crm.Setup.Shared.AnalyzerBase+CollectAction.

    unknown product code!

    alguien me podria ayudar a solventar este error.

    saludos.

    martes, 30 de septiembre de 2014 20:49

Todas las respuestas

  • Hola, 

    Trata de desistalar poco a poco el CRM, primero el BIDS, etc etc etc..

    En todo caso, si no funfiona la desistalacion paso a paso, puedes probar esto.

    1. Navigate to the Start Menu (or Windows key + R will perform steps 1 and 2)

    2. In the search bar, type Run and hit enter

    3. In the open lookup, type Regedit and hit enter

    4. Expand the Windows Registry tree to the following registry directory:
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0EF1E6B4EFCDA2649B26A424D56DAACD
    a. HKEY_LOCAL_MACHINE
     b. Software
     c. Microsoft
     d. Windows
     e. CurrentVersion
     f. Installer
     g. UserData
     h. S-1-5-18
     i. Components
    j. 0EF1E6B4EFCDA2649B26A424D56DAACD

    5. Examine the registry key '0EF1E6B4EFCDA2649B26A424D56DAACD' for multiple string value registry entries
     a. A single string value should be present in this directory - the scenario outlined in the symptom will result in two string registry entries being created.

    6. Right-Click on the registry key 0EF1E6B4EFCDA2649B26A424D56DAACD and select Export
     a. Save the registry backup to a location on the local computer

    7. Right-Click on the registry key 0EF1E6B4EFCDA2649B26A424D56DAACD and select Delete
     Note: This key is created during setup and will be recreated as part of the setup process


    Salu2 Atilin | http://www.dexrm.com

    miércoles, 1 de octubre de 2014 9:12