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You have exceeded the size limit on your mailbox

    Question

  • I'm having this really odd issue with one user, and for the life of me i cannot figure it out. The "Mailbox cleanup" window with the error "You have exceeded the size limit on your mailbox" keeps poping up. The user is running Outlook 2007 (on XP) connected to Exchange 2010. I have even moved the user to a new database and removed all limits. The user isnt running in cache mode, so there are no PST/OST in the equation. The Shell shows me...

    [PS] C:\>Get-Mailbox -Identity user | fl "*quota"
    ProhibitSendQuota            : unlimited
    ProhibitSendReceiveQuota     : unlimited
    RecoverableItemsQuota        : unlimited
    RecoverableItemsWarningQuota : unlimited
    IssueWarningQuota            : unlimited
    RulesQuota                   : 64 KB (65,536 bytes)
    ArchiveQuota                 : unlimited
    ArchiveWarningQuota          : unlimited

    [PS] C:\>Get-MailboxDatabase -id User | fl "*quota"
    ProhibitSendReceiveQuota     : unlimited
    ProhibitSendQuota            : unlimited
    RecoverableItemsQuota        : 30 GB (32,212,254,720 bytes)
    RecoverableItemsWarningQuota : 20 GB (21,474,836,480 bytes)
    IssueWarningQuota            : unlimited

    What in the universe?

     

    Friday, July 09, 2010 3:36 PM

Answers

All replies

  • huh? i mean HUH? Have you read the question?
    Friday, July 09, 2010 7:33 PM
  • CAn he receive messages or send them (is the problem the same from OWA)? could you send the get-mailboxstatistics user| fl output?
    Friday, July 09, 2010 8:19 PM
  • You can also reproduce the issue for problematic user on a new machine, right? So the issue can be narrow down to the mailbox itself

    Please refer the method in the KB 913112 for troubleshooting. Although the steps are applied to exchange 2003 and outlook 2003, but the idea could be used for this situation


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    Monday, July 12, 2010 2:45 AM
  • Hi JoyNYC,

    You can try ScanPST.exe to fix that PST or create new PST not Outlook Data File 97-2002, or your user is run out of space..

     

    Monday, July 12, 2010 3:32 AM
  • Hi there,

    Yes the user can send/receive messages, im not sure about OWA as its not really used, though i did test it and it works fine.

    [PS] C:\>mailboxstatistics User | fl


    RunspaceId              : 9d3f1d82-b3f5-4f7d-b1e0-c7f0b5d18c82
    AssociatedItemCount     : 359
    DeletedItemCount        : 1693
    DisconnectDate          :
    DisplayName             : First Last
    ItemCount               : 315290
    LastLoggedOnUserAccount : Domain\User
    LastLogoffTime          : 7/12/2010 11:36:04 AM
    LastLogonTime           : 7/12/2010 11:24:19 AM
    LegacyDN                : /O=Company name/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=User
    MailboxGuid             : 19002118-23de-4de4-abcb-c2303cd139fe
    ObjectClass             : Mailbox
    StorageLimitStatus      : NoChecking
    TotalDeletedItemSize    : 28.94 MB (30,343,191 bytes)
    TotalItemSize           : 39.06 GB (41,940,288,053 bytes)
    Database                : User
    ServerName              : EXCH01
    DatabaseName            : User
    MoveHistory             :
    IsQuarantined           : False
    IsArchiveMailbox        : False
    Identity                : 19002118-23de-4de4-abcb-c2303cd139fe
    MapiIdentity            : 19002118-23de-4de4-abcb-c2303cd139fe
    OriginatingServer       : exch01.domain.local
    IsValid                 : True

     

     

    Monday, July 12, 2010 3:51 PM
  •  

     

    So based on this is KB article its either…

     

    1-You are using Outlook 2003 in Cached Exchange Mode.

    2-The mailbox is synchronized with the Offline Folder (.ost) file

    3-Your mailbox contains corrupted items.

     

    The first 2 are in my situation not true. The last is certainly a possibility but a)I recently moved this mailbox from Exch2k3 to Exch2k10, would the move bring over corrupted items? b)is there a version of Exmerge that works with Exch2k10?

     

    Monday, July 12, 2010 3:58 PM
  • As i clearly state in my question, there are no PST/OST in the equation.
    Monday, July 12, 2010 3:59 PM
  • Hi have u check this thread. The issue was resolved with 

    set-mailbox mailbox -UseDatabaseQuotaDefaults $false

    http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/0f708b2b-00d5-4221-bae8-4e7d6411e526

     

    Monday, July 12, 2010 4:50 PM
  • “Your mailbox contains corrupted items” is the reason I provided this KB. Although move-mailbox will check the corrupted items during the process, I still think there’s a chance the issue is related to the items in the problematic mailbox, as you can reproduce the same symptom in another machine, right?

    Import-Mailbox/Export-Mailbox has been used to replace ExMerge tool

    Resources:

    Understanding Importing and Exporting Mailbox Data

    Where are my Mailbox Import Export / Support Diagnostics cmdlets?

    Exporting and Importing Mailboxes with Exchange Server 2010


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    • Proposed as answer by Alan.Gim Monday, July 19, 2010 2:36 AM
    • Marked as answer by Alan.Gim Monday, July 19, 2010 2:59 AM
    Tuesday, July 13, 2010 1:42 AM
  • Thanks for the info, i'll give it a shot.

     

    Btw, is it in any ways possible that its related to the fact that the user has the mailbox open on 2 machines using 2 different versions of outlook (2003 and 2007)? Ironically the issue does not occur on the machine running 2003.

     

     

     

    Thursday, July 15, 2010 4:06 PM
  • Microsoft does not limit support in any way for the scenario where the same mailbox is being used with different client versions

    --------Refer to <Considerations when you use the Delegate Access feature in Microsoft Outlook>


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    • Proposed as answer by Sul Tuesday, April 17, 2012 3:00 PM
    • Unproposed as answer by Sul Tuesday, April 17, 2012 3:00 PM
    Friday, July 16, 2010 1:33 AM
  • This thread is old but still relevant, so i'm posting a simple solution that worked for me.

    Assuming that you are running outlook in cached mode, then essentially you want to simply remove or rename the local outlook cache:

    First, make sure you are not logged on anywhere else.  Close outlook and delete or rename the following file: C:\Users\<username>\AppData\Local\Microsoft\Outlook\<cached_ost_file>.ost

    Re-open outlook and it will rebuild the cache and hopefully the "false positive" message about your quota being exceeded will be fixed.

    Thanks!

    -sul.

    • Proposed as answer by Reanimator Wednesday, July 04, 2012 8:50 AM
    Tuesday, April 17, 2012 3:10 PM
  • This thread is old but still relevant, so i'm posting a simple solution that worked for me.

    Assuming that you are running outlook in cached mode, then essentially you want to simply remove or rename the local outlook cache:

    First, make sure you are not logged on anywhere else.  Close outlook and delete or rename the following file: C:\Users\<username>\AppData\Local\Microsoft\Outlook\<cached_ost_file>.ost

    Re-open outlook and it will rebuild the cache and hopefully the "false positive" message about your quota being exceeded will be fixed.

    Thanks!

    -sul.

    Thanks, this solved it for me.
    Wednesday, July 04, 2012 8:51 AM
  • I think that new-mailboxrepairrequest could work out this issue ...
    Wednesday, July 11, 2012 2:32 PM