When I try to send a fax using Windows Fax and Scan I get an error message, "The fax can't be sent because of an unexpected error". This happens whether I print to the virtual Fax printer or create a New Fax from within the Windows Fax and Scan application. After selecting a Message Recipient and clicking Send there is a delay. During this delay the modem picks up and drops the phone line several times. After the delay I get a pop-up window that says:
Windows Fax and Scan (window)
Review fax status
View details
"The fax can't be sent because of an unexpected error"
When I select the document in the Outbox to examine its properties I see the following lines:
Status: Retrying
Extended status : Fatal error
Eventually the application gives the error message:
"The fax could not be sent after the maximum number of dialing attempts was completed".
My question is how do I resolve this error so that Windows Fax and Scan will send faxes using my modem. What is preventing Windows Fax and Scan from sending faxes? A deeper question would be why can't Windows Fax and Scan determine the cause of the problem. Why is the problem an unexpected error?
Background
I have already set up the Fax Settings to allow the device to Send faxes. A device has been selected, which is my Conexant USB D400 modem. The modem Query Modem responds with success in Diagnostics. An identical (make & model) replacement fails to resolve the issue. The modem picks up and dials successfully when using manual commands. A Local Fax (default) Fax Account has already been created. A Location profile has already been created. No Dialing rules have been specified as none are required. This is a standard residential telephone line. The disable call waiting radio button has been selected and a string has been chosen. I have already tried toggling the Wait for dial tone setting in Modem Dial Control in Modem Properties.
