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"Resuming Windows" after a complete shutdown? RRS feed

  • Question

  • I installed Windows 10 on a test machine recently. It's working pretty well except for one thing: whenever I cold-start the machine it displays a screen that says "Resuming Windows." Why -- and how -- is it resuming after I shut it down -- I did not put it in hibernation? Or if it's actually restarting, as it should, why does it claim to be resuming?
    Saturday, September 14, 2019 5:13 AM

All replies

  • Hello,

    It seems it doesn't shut down.

    Please run Power troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back. 

    Also, refer suggestions provided here:

    https://www.kapilarya.com/fix-windows-10-wont-shut-down

    Let me know if this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP. 


    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Saturday, September 14, 2019 5:38 AM
  • I tried this again and could not reproduce the problem. It has happened persistently with two different installations of Windows 10, so it's not a one-off, but right now it's eluding me, so the next step will have to wait a while.

    I tried running the power troubleshooter. It said "No changes or updates were necessary. But that was after a normal cold start. When the "Resuming Windows" problem recurs, it may be different.

    Sunday, September 15, 2019 12:51 AM
  • Keep us updated with your progress.

    Regards.


    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Sunday, September 15, 2019 7:32 AM
  • Hi

    "windows resuming" is the message provided when the system is coming out of hibernation. When a computer hibernates all the contents of memory are downloaded into a file called hiberfil.sys before shutting down the computer. Subsequently, when the computer is powered up, the content in the hiberfil.sys file is reloaded into memory in order for "windows to resume".

     The only recourse is to reboot the system and let windows start-up up normally and then you can proceed with trying to optimize your system. If you won’t see the resuming, you can close the button: “Turn on fast startup”:

    Best regards

    Kiki Shi


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 16, 2019 9:22 AM
  • I'm afraid you missed the point of my question. I am entirely familiar with the concept of hibernation and how to control it (at least in Windowses prior to 10). I am asking why I'm getting that message, and how to avoid it, when Windows is not in hiberation: when I power off the machine I shut Windows down, and when I power it on again Windows "resumes."
    Wednesday, September 18, 2019 3:22 AM
  • Hi,

    Do you mean you saw “Resuming Windows” instead of others?  I only see “Windows is Resuming” or “Resume from Hibernation” about Windows 10, and here are some of the problems that are similar to what you have encountered and some solutions are given:

    FIX: Windows 10 failed to resume from hibernation

    Stuck on Windows is resuming

    Note: This is a third-party link and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

    If it’s convenient to you, share a screenshot with us in order to analyze issue.

    Besides, check your BIOS time and reset CMOS.

    Best regards,

    Kiki Shi


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 18, 2019 7:51 AM
  • This is an intermittent problem. I can't just send you a screen shot; I have to wait until the problem occurs again, and then have the good luck to be paying attention at the right time, since the screen is displayed only briefly.

    It's not clear to me that I could get a screen shot even then. Does Print Screen work at this point in the boot process? I've never tried it, but I'm skeptical.

    I don't see the benefit of getting a screen shot anyway. The screen looks exactly like any other "Resuming Windows" screen; it's just appearing when it shouldn't. As for whether it says "Resuming Windows" or "Windows is resuming," I can't say; the screen surprised me and I had no chance to record it, so I described it as I remembered it; I'm not prepared to swear under oath that my memory was absolutely accurate.

    I'll try to remember to get the BIOS time for you tonight, although again, I don't see the benefit.

    Making changes the CMOS settings without knowing whether they have something to do with the problem seems unwise.

    Wednesday, September 18, 2019 10:10 PM

  • To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is one file for you to find manually:  dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Wednesday, September 18, 2019 10:54 PM
  • Hi

    We are looking forward to your update.

    Best regards,

    Kiki Shi


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, September 20, 2019 1:21 AM
  • Hi Kiki,

    Can I pls continue this thread rather then starting a new (similar) one?

    I have a brand new Acer Aspire 5 a515-54G laptop with Intel's i7 and Windows10 1909 x64 Home but cannot get Fast Start to work without corrupting my hiberfil.sys file (system does not shut down properly). I don't know where to look, is it a hardware, firmware or Windows 1909 update issue? I get the following errors in Eventviewer:

    Windows failed fast startup with error status 0xC00000D4, Event ID. 29

    The system has rebooted without cleanly shutting down first

    I ran Dism and SFC and everything runs without issues, I always make sure that nothing obvious is running in Task Manager like EDGE before I shut down (always using the Start key) but still get these errors 1/5 times (erratic) while Fast Start is enabled, and booting is then with a regular long full start rather than Fast Start (Black screen without the spinning dot circle or "Wait a moment" prompt for 1 minute after the POST and Windows Start Sound followed by Widows Lock Screen. I tried different power settings (ran power trouble shooter) and disabled Intel's memory power control (Sata HDD), I have 2 graphics cards (Intel UHD and Nvidia Geforce Mx250) that I updated with latest Acer support drivers (but are still 10  months old). I could disable Fast Start with powercfg -h off command but this is now my 3rd laptop (HP and now Acer) in 10 years with the latest Windows updates that won't resume from hibernate properly! Acer's community has not replied yet to this query. 

    Any suggestions?

    Thanks



    Frank


    Thursday, March 26, 2020 4:42 AM
  • This thread is old.

    Please open a new thread and run the administrative command prompt command earlier in the thread.

    Make sure the default language is English an use one drive, drop box, or google drive share links.

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is: 

    Propose as answer = answered the question

    On the left side of each post:  Vote = a helpful post
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    Thursday, March 26, 2020 5:39 AM
  • Hi

     

    One of the most important policy of forum is: one post one question. Overmuch question will make this post unclear and lengthy.

    For better solve your issue, we recommend that you could open a new case in the Windows 10 Technet Forum, here is the link:

    Windows 10 General Forum

    https://social.technet.microsoft.com/Forums/en-US/home?forum=win10itprogeneral

     

    Thanks for your understanding and cooperation😊

     

    Have a nice day!

    Kiki


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    Thursday, March 26, 2020 6:05 AM