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can't see new incoming emails or sent emails in outlook 2010

    Question

  • Hello,

    I can NOT see any incoming emails or emails i sent/send, in the "sent". I can send emails out to other emails with no problems( i have sent test emails and i got them on other emails). Also, i can see emails are coming in with notification and sound next to the clock. If i am quick enough i can click on a notification and it does open it and i can see the incoing email. however, inbox shows NOTHING came in and i can NOT see all the emails just came in. I don't know where they go!!!!??? I have uninstalled the office and reinstalled it and the same thing, can't see incoming or out going emails. I just don't underestand what is happening here. i never had any issues with outlook 2007 it worked great.

    Also, how can i rest outlook and start from scratch like it was never installed whith all emails deleted? i try reinstalled and it kept all the settings and i was back to square one again.

    PLEASE help step by step so i can underestand what i need to do or done wrong.

    Thank you

    • Changed type Jeff Ren Wednesday, June 29, 2011 1:02 AM
    Tuesday, June 28, 2011 6:58 AM

Answers

  • Hi,

    I were assuming that your Outlook is connected to an exchange server since you posted in an Exchange server newsgroup. You can normally access your Exchange mailbox by using Outlook Web App - which is a browser based view of your mailbox. Ask your Exchange admin on the url to this OWA. I don't have any step by step instructions on how to use OWA.

    If you are not using an Exchange server to host your mailbox it might be better to ask your question in a newsgroup dedicated to Outlook issues as they might have seen this issue before.

    http://social.technet.microsoft.com/Forums/en-US/outlook/threads

    Leif

    • Proposed as answer by Jeff Ren Thursday, June 30, 2011 6:02 AM
    • Marked as answer by Jeff Ren Tuesday, July 05, 2011 8:35 AM
    Tuesday, June 28, 2011 8:32 AM

All replies

  • Hi,

    Start by stopping Outlook and verify that everything looks normal when using OWA. If it does we know that it is an Outlook issue.

    If it is an Outlook issue, verify that Outlook is not configured to deliver mails to a pst file - try to configure Outlook to work in online mode (remove the checkmark in use cached mode"

    Leif

    Tuesday, June 28, 2011 7:08 AM
  • Leif,

    Thank you for quick responce. I am so sorry, but i am not sure what OWA means. If you mean other iffice apps they do work ok( MS words is good, exl is working good). as for configuring outlook I don't know what else to do. I have gone to my acct settings and checked everything and there is nothing says PST anywhere. I have been working on this all day long and no luck.

    FYI, i am running win 7 and office 2010 (64 bit both of them)

     If you could PLEASE give me step by step 1.2.3..... I would greatly appreciate it. I am just getting very upset working on this.

    Thank you very much

    Tuesday, June 28, 2011 8:06 AM
  • Hi,

    I were assuming that your Outlook is connected to an exchange server since you posted in an Exchange server newsgroup. You can normally access your Exchange mailbox by using Outlook Web App - which is a browser based view of your mailbox. Ask your Exchange admin on the url to this OWA. I don't have any step by step instructions on how to use OWA.

    If you are not using an Exchange server to host your mailbox it might be better to ask your question in a newsgroup dedicated to Outlook issues as they might have seen this issue before.

    http://social.technet.microsoft.com/Forums/en-US/outlook/threads

    Leif

    • Proposed as answer by Jeff Ren Thursday, June 30, 2011 6:02 AM
    • Marked as answer by Jeff Ren Tuesday, July 05, 2011 8:35 AM
    Tuesday, June 28, 2011 8:32 AM
  • I'm having the same problem with OUtlook Office 2010.  I don't have an admin to contact, I"m it.  We need a step by step to change or re-config the exchange server, not "contact your support person."
    Tuesday, June 19, 2012 1:43 PM
  • With Outlook office I have not seen any sent emails since April and I too would like a step by step process to find them. I agree with the post above that most of what was suggested means absolutely nothing.

    Microsoft should be responsible for making sure everyone knows how to use their software in plain English. Not many of us I would suggest have access to any other "support person". That is just a cop out from Microsoft.

    Tuesday, June 04, 2013 3:58 PM