none
BSOD, please help me find out the problem..

    Question

  • i changed my ram, motherboard, graphics card, sound card, and even reinstall the windows 7, but this problem is still bother me.. :(

    i found out the dump here and share it here, hopefully someone can help me found out what is the problem. it just happened whenever i surfing internet, listen to song, watching movie, play games, or even at idle...

    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7600.2.0.0.256.48
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	124
      BCP1:	0000000000000000
      BCP2:	FFFFFA80049E5038
      BCP3:	00000000B6200006
      BCP4:	000000000002010A
      OS Version:	6_1_7600
      Service Pack:	0_0
      Product:	256_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\051712-19296-01.dmp
      C:\Users\Melvin\AppData\Local\Temp\WER-45375-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    .......
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa80049e5038, b6200006, 2010a}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, MCA_ASSERT
    Arg2: fffffa80049e5038, Address of WHEA_ERROR_RECORD structure
    Arg3: 00000000b6200006, High 32 bits of MCi_STATUS MSR for the MCA bank that had
    the error
    Arg4: 000000000002010a, Low  32 bits of MCi_STATUS MSR for the MCA bank that had
    the error
    
    Debugging Details:
    ------------------
    WHEA_ERROR_RECORD: !errrec fffffa80049e5038
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  Diablo III.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT: 
    fffff880`009f09d8 fffff800`02e15903 : 00000000`00000124 00000000`00000000 fffffa80`049e5038 00000000`b6200006 : nt!KeBugCheckEx
    fffff880`009f09e0 fffff800`02fd2513 : 00000000`00000001 fffffa80`049e5ea0 00000000`00000000 fffffa80`049e5ef0 : hal!HalBugCheckSystem+0x1e3
    fffff880`009f0a20 fffff800`02e155c8 : 00000000`00000728 fffffa80`049e5ea0 fffff880`009f0db0 fffff880`009f0d00 : nt!WheaReportHwError+0x263
    fffff880`009f0a80 fffff800`02e14f1a : fffffa80`049e5ea0 fffff880`009f0db0 fffffa80`049e5ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`009f0bd0 fffff800`02e14dd5 : 00000000`00000002 00000000`00000001 fffff880`009f0e30 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`009f0c10 fffff800`02e08e88 : 00000000`07e058f8 00000000`07e057fc 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`009f0c40 fffff800`02ebc7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`009f0c70 fffff800`02ebc613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`009f0db0 00000000`00a464a6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`0018f830 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa464a6
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_CPER_Sev_1
    
    BUCKET_ID:  X64_0x124_GenuineIntel_CPER_Sev_1
    
    Followup: MachineOwner
    ---------

    i cant find the WER-45375-0.sysdata.xml, so i upload another file instead. 

    view via skyDrive >> https://skydrive.live.com/?cid=8B667BA23814CE1B&id=8B667BA23814CE1B%21266




    • Edited by melvintcs Sunday, May 20, 2012 7:56 AM
    Saturday, May 19, 2012 4:20 PM

Answers

  • Melvin

    Your system has most likely been set to automatically update but it is probably not working so we may need to find out why. Your Windows 7 has all the bugs that came with it when it was introduced in 2009 and none of the fixes provided over the last 3 years.

    Here are some notes that may help resolve problems encountered when installing Windows Updates.

    The process of installing updates comprises downloading, installing and configuring the operating system to use the new updates. Some updates require the computer to be restarted and when this occurs configuring occurs as the system is shut down and is completed when the computer is restarted. It is important not to interrupt the configuration process as configuration involves making changes to the registry. If interrupted, the result can be a computer that will not boot.

    A lot of problems arise from setting Windows Update to automatically update. You may prefer to change this setting. Select Start, All Programs, Windows Update, Change Settings. Under Important Updates is a box showing the current setting. Click on the Arrow down to the right and change the selection to “Check for Updates but let me choose whether to download and install them” and click on OK.

    If you encounter problems updating or you are not using the Automatic Update you should manually update by selecting Start, All Programs, Windows Update, Check for Updates. Check the boxes before the updates you want to install, click on Install and click again on Install in the next window and the process of installing starts. You should let the process proceed without interruption. Multi-tasking at the time updating is in progress is unwise. The progress window will tell you what is going on. You need to be patient.

    If you have a number of updates to install break the task of updating into two or more tasks. If you have been having problems with Windows Update run Disk CleanUp (or better still cCleaner) and Disk Defragmenter ( or better still Defraggler) before installing any large download.

    If the measures above fail to resolve your problem select Start, All Programs, Windows Update, View Update History and post the Failure Code and Update reference number to the Windows Update Forum at Microsoft Answers.

    You can also try the Windows Update Troubleshooter:
    http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

    The correct way to remove an update:
    http://windows.microsoft.com/en-US/windows7/Remove-an-update

    To get information about your motherboard type System Information in the Search Box above the Start button and press the ENTER key. Please post the information entered against these items.

     1. System Manufacturer.
     2. System Model.
     3. BIOS Version / Date



    Sunday, May 20, 2012 12:00 PM

All replies

  • Sounds heat related to me. Check the cpu fan and make sure you have thermal compound between the heat sink and cpu. Also check your power supply and see if it is getting very hot. Make sure all fans are running.
    Saturday, May 19, 2012 8:51 PM
  • Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.


    Hope this helps, Gerry

    Saturday, May 19, 2012 9:45 PM
  • The Stop 0x00000124 (WHEA_UNCORRECTABLE_ERROR) indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    The value of the first parameter indicates a machine check exception occurred; this applies if the processor is based on the x64 architecture, or the x86 architecture that has the MCA feature available.

    Locate the DMP file in the \Windows\Minidump folder, upload it to your Windows Live SkyDrive, make it publicly accessible and post the URL here so that we can analyze it.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Saturday, May 19, 2012 10:32 PM
    Moderator
  • @Schloicka, yes all the fans is working just fine. Temp range from 40~55 'c which is normal.. shouldn't the power supply be hot/heat because the computer is running? 

    @Gerry, @ Luigi

    I already uploaded the dump file to the skydrive, have a look :)

    https://skydrive.live.com/?cid=8B667BA23814CE1B&id=8B667BA23814CE1B%21266
    • Edited by melvintcs Sunday, May 20, 2012 2:54 AM
    Sunday, May 20, 2012 2:53 AM
  • A power supply should be slightly warm to the touch not hot.
    Sunday, May 20, 2012 5:39 AM
  • okay, i will get it a try once i reach home. 

    is there any software can monitor the power supply's temp? currently i using HDmonitor which no have this feature

    Sunday, May 20, 2012 5:42 AM
  • okay, i will get it a try once i reach home. 

    is there any software can monitor the power supply's temp? currently i using HDmonitor which no have this feature

    I can't think of any monitor to read the power supply temperature. Just feel on the outside of the case where the power supply is and see if it's hot. You can also take the side off and just feel the power supply. Also check that the fan is running on the power supply.
    Sunday, May 20, 2012 6:01 AM
  • already update the #1 thread with bugcheck analysis :)
    Sunday, May 20, 2012 7:53 AM
  • Bug Check Code 0x7C (akas 0x124):
    http://msdn.microsoft.com/en-us/library/ff559221(v=vs.85)

    Is there a reason why the Windows 7 SP1 and presumably later updates are not installed?

    What is your computer make and model? If it is not a branded computer what is your motherboard make and model?


    Hope this helps, Gerry

    Sunday, May 20, 2012 9:34 AM
  • so i need to update the windows? it din't prompt the message to ask me to update.. i will try to update later

    im using MSI motherboard, not sure about the model..

    Sunday, May 20, 2012 9:40 AM
  • Melvin

    Your system has most likely been set to automatically update but it is probably not working so we may need to find out why. Your Windows 7 has all the bugs that came with it when it was introduced in 2009 and none of the fixes provided over the last 3 years.

    Here are some notes that may help resolve problems encountered when installing Windows Updates.

    The process of installing updates comprises downloading, installing and configuring the operating system to use the new updates. Some updates require the computer to be restarted and when this occurs configuring occurs as the system is shut down and is completed when the computer is restarted. It is important not to interrupt the configuration process as configuration involves making changes to the registry. If interrupted, the result can be a computer that will not boot.

    A lot of problems arise from setting Windows Update to automatically update. You may prefer to change this setting. Select Start, All Programs, Windows Update, Change Settings. Under Important Updates is a box showing the current setting. Click on the Arrow down to the right and change the selection to “Check for Updates but let me choose whether to download and install them” and click on OK.

    If you encounter problems updating or you are not using the Automatic Update you should manually update by selecting Start, All Programs, Windows Update, Check for Updates. Check the boxes before the updates you want to install, click on Install and click again on Install in the next window and the process of installing starts. You should let the process proceed without interruption. Multi-tasking at the time updating is in progress is unwise. The progress window will tell you what is going on. You need to be patient.

    If you have a number of updates to install break the task of updating into two or more tasks. If you have been having problems with Windows Update run Disk CleanUp (or better still cCleaner) and Disk Defragmenter ( or better still Defraggler) before installing any large download.

    If the measures above fail to resolve your problem select Start, All Programs, Windows Update, View Update History and post the Failure Code and Update reference number to the Windows Update Forum at Microsoft Answers.

    You can also try the Windows Update Troubleshooter:
    http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

    The correct way to remove an update:
    http://windows.microsoft.com/en-US/windows7/Remove-an-update

    To get information about your motherboard type System Information in the Search Box above the Start button and press the ENTER key. Please post the information entered against these items.

     1. System Manufacturer.
     2. System Model.
     3. BIOS Version / Date



    Sunday, May 20, 2012 12:00 PM
  • System Manufacturer: Micro-Star International Co., LTD

    System Model: MS-7529

    BIOS Version/Date: American Megatrends Inc. V4.7, 28-07-2010

    Thanks for all the tips, i found out that i have a total of 1GB++ need to be update, i am updating now ...

    Sunday, May 20, 2012 2:30 PM
  • Melvin

    Your BIOS is the latest available. You have updated drivers here:
    http://www.msi.com/product/mb/G31TM-P25.html#/?div=Driver&os=Win7%2032


    Hope this helps, Gerry


    Sunday, May 20, 2012 3:32 PM