Asked by:
Error - Outlook Web Access has encountered a Web Browsing error.

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Several of our users who are using Outlook Web Access are getting this error. We are running Exchange2007 on Server2003 Enterprise SP1. Any help on this problem would be greatly appreciated. Thank-you
Error - Outlook Web Access has encountered a Web browsing error.
The entire error report is listed below: [[Note: I have removed the actual names of servers]]
Client Information
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User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:
Exception Details
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Date: Wed Dec 23 15:19:06 EST 2009
Message: 'gtLV' is null or not an object
Url: https://exchangeserver.domain.net/owa/8.1.8.61/scripts/premium/clistview.js
Line: 39
Call Stack
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onFcsInLV()
Dump Event
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recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
srcElement = null
screenX = 1588
screenY = 220
srcUrn =
origin =
boundElements = [object]
clientX = 130
clientY = 26
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = 'gtLV' is null or not an object
errorUrl = https://exchangeserver.domain.net/owa/8.1.8.9/scripts/premium/clistview.js
errorLine = 39
errorCharacter = 22
errorCode = 0
Question
All replies
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Does the issue happen when attempting to login to OWA, or anything else, like refresh the view by clicking “Check Message” button?
Does the issue happen to problematic users when using the machines that can be used well by other users?
Does the issue happen when access the OWA URL directly, without any other redirection?
Could the issue be reproduced to problematic users when attempting to access OWA on the CAS server directly?
Please describe the exchange topology, version
Please compare the difference between the problematic users’ machines and the fine ones’, especially about the version of the Internet Explorer and OS
James Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact tngfb@microsoft.com -
This happens only in Outlook Web Access after users have already been logged in. Users are telling me that they are replying to email addresses outside the organization when the error message pops up.
This does not seem to be targetting certain problematic users. One whole dept told me they were getting this error.
We are running Exchange 2007 on server 2003.
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Please verify the other questions in the post above
If the client configuration is Windows 7/Internet Explorer 8, please change the value of “tabprocgrowth” to 0, and then see if the issue still persists
Opening a New Tab may launch a New Process with Internet Explorer 8.0
James Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact tngfb@microsoft.com -
All of our users are running Windows XP. Users with desktops are running IE8, but users who are using thin client and Citrix are using IE7. The problem seems to affect both browsers.
I checked for that registry setting, but did not find it in XP so I am assuming that is Win7 specific.
Thank-you for your feedback. Any new ideas?
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Same issue here with XP & IE8. Seems to be pretty random in occurrence and only a handful of users out of a 1000. One tech guy got the error when reinstalling the s/mime control. Most get it on sending an email. Some times it happens just clicking between folders.
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I have a ticket open with the IE Team at Microsoft, and apparently the problem is with the OWA code.
"It looks like the IE team has given some suggestions to the OWA developers for a way to work-around this issue in the OWA code."
I am waiting for their findings........
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" How do I troubleshoot this one? I am using OWA and when I try to change my email signature several times, it resulted to this error and now I cannot update my email signature already. Help!!!"
*** Please refer to error below.
Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; .NET4.0C; .NET4.0E; InfoPath.2)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:
Exception Details
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Date: Thu Aug 18 00:34:19 UTC+0800 2011
Message: 'all' is null or not an object
Url: https://mail.convergys.com/owa/8.1.393.1/scripts/premium/cfmtbar.js
Line: 14
Call Stack
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dispFb(oFb,fDspPuClr)
oFb = 'undefined'
fDspPuClr = 'undefined'
unload()
Dump Event
----------
recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
srcElement = null
screenX = 45
screenY = 417
srcUrn =
origin =
boundElements = [object]
clientX = 45
clientY = 273
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = 'all' is null or not an object
errorUrl = https://mail.convergys.com/owa/8.1.393.1/scripts/premium/cfmtbar.js
errorLine = 14
errorCharacter = 32
errorCode = 0 -
I had a similar issue. Have been trying various ways to include images in Outlook Web Mail and had an issue with one particular user only. All other users were OK. The issue reproduced on a different lap top with the same account so I assumed was somehow saved back to Exchange server.
Outlook Web Access has encountered a Web browsing error.The entire error report is listed below (see end of this post)
The solution was found at: http://www.exchangefreaks.com/Error-with-OAB-t140759.html
Where someone said opening web mail in Mozilla Firefox and deleteing both the signature and out of office assistant text fields which contained html code that was breaking the functionality in IE. After replacing with the word blank and saving, the problem was resolved.
my error:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET
CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0;
OfficeLiveConnector.1.3; OfficeLivePatch.0.0; MAAU; .NET CLR 1.1.4322; MS-RTC LM 8)
CPU Class: x86
Platform: Win32
System Language: en-au
User Language: en-au
CookieEnabled: true
Mime Types:Exception Details
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Date: Thu Oct 13 13:25:56 UTC+1100 2011
Message: 'all' is null or not an object
Url: [removed private]Line: 14
Call Stack
----------
dispFb(oFb,fDspPuClr)
oFb = 'undefined'
fDspPuClr = 'undefined'
unload()
Dump Event
----------
recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
srcElement = null
screenX = 243
screenY = 373
srcUrn =
origin =
boundElements = [object]
clientX = 56
clientY = 218
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = 'all' is null or not an object
errorUrl = [private omitted] errorLine = 14
errorCharacter = 32
errorCode = 0
Close- Edited by peter.kane_oz Thursday, October 13, 2011 3:40 AM
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Hi ,
Is this problem fixed ?
i too have same problem did find anythink . plz help .
- Edited by Vinod K Vishwakarma Tuesday, November 15, 2011 11:05 AM nn
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Hi All ,
while removing auto reply message content where user directly copy message content from html page . below following steps
> login with - Use Outlook Web Access Light
> Go to option
>remove auto reply message or disable .
and try to login normal and check .
hop this will help you on this issue . for me its work fine .
Thanks .
Thanks Vino ------------------------------------------------------------------------------------------------------------------------Disclaimer: This posting is provided AS-IS with no warranties or guarantees and confers no rights. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ------------------------------------------------------------------------------------------------------------------------- Edited by Vinod K Vishwakarma Tuesday, November 15, 2011 1:00 PM corection
- Proposed as answer by Vinod K Vishwakarma Thursday, April 26, 2012 11:55 AM
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We had similar problem, every popup (i.e. new mail) gave an error stating:
"Outlook Web Access has encountered a Web browsing error"
(do not have the whole code, it might be differend than what the OP had)
Also Exchange 2007 on 2003 server, but Windows 7 client machine (and IE8)
The problem was solved by removing all other but our own (finnish) keyboard layout from regional and language settings.
(by default, we also had keyboard: finnish with saami and Keyboard: English + ink corrections)
Also copied settings to default user profile and loginscreen from the control tab -> copy settings function
Hope this helps anyone else, who stumbles here with google search :)
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Issue got reslove while doing below steps :-
while removing auto reply message content where user directly copy message content from html page . below following steps
> login with - Use Outlook Web Access Light
> Go to option
>remove auto reply message or disable .
and try to login normal and check .
hop this will help you on this issue . for me its work fine .
Thanks .
Thanks Vino ************************************************************ Disclaimer: This posting is provided AS-IS with no warranties or guarantees and confers no rights. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Proposed as answer by Vinod K Vishwakarma Thursday, April 26, 2012 11:55 AM
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Did you try to delete temp internet files for the specified user?
And please follow below document to modify the register for the user:
1. type regedit on command prompt or run
2. go to: HKCU\Software\Microsoft\Internet Explorer\Main
3. create TabProcGrowth (string or dword) and set the value to 0By the way, suggest you install the latest service pack and rollup in order to avoid some known issue.
Exchange Server 2007 Service Pack 3http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1687160b-634a-43cb-a65a-f355cff0afa6&displaylang=en
Update Rollup 2 for Exchange Server 2007 Service Pack 3
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=eb4c9729-75cb-4126-aabe-5a7c66901c79&displaylang=en
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And please follow below document to modify the register for the user:
1. type regedit on command prompt or run
2. go to: HKCU\Software\Microsoft\Internet Explorer\Main
3. create TabProcGrowth (string or dword) and set the value to 0This fixed the problem for me immediately! Didn't even need a windows restart, just closed the browser and started a new session. MANY THANKS!
- Edited by _Silvern_X Wednesday, May 14, 2014 1:54 AM
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