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Cannot start Information Store and Transport Service, Error 1068

    Question

  • Yesterday, the exchange reboot during power failure. After that, the date of BIOS return 2001 and the battery of mainboard  failure. When I found the problem, the system already reboot to Windows Logon Screen. I replace the mainboard battery, change the date and reboot to windows, but I found that some of Exchange services cannot be started.

    All Exchange services can be started except Information Store and Transport Service, I've tried to start the services manually but return error 1068.

    I've googled this issues, someone suggest re-install Exchange but not help. From microsoft KB, it said that is should be permission problem. I've checked the Database file and "System" has the Full Access right.

    What should I do?

    Thanks !

    Wednesday, July 07, 2010 9:44 AM

Answers

  • Hi all, my problem is solved by following step:

    1. Try repair and defrag.database, no help.
    2. Try "setup /p" (domainprep), no help.
    3. Uninstall Forefront for Exchange 2010
    4. Uninstall Exchange 2010 but fail in checking step.
    5. wait 1 hour, the IS service start automatically.
    6. re-install Forefront for Exchange 2010, everything fine.
    It seem that the problem is made by forefront....

    • Marked as answer by xexexjonathan Thursday, July 08, 2010 7:27 AM
    Thursday, July 08, 2010 7:27 AM

All replies

  • You should always post the entire event log entry.  Few of us memorize every event error code or can magically divine all the other information that might be in the message.
    --
    Ed Crowley MVP
    "There are seldom good technological solutions to behavioral problems."
    .
    "xexexjonathan" wrote in message news:3b61fd01-db29-4802-bbad-9d2b99805b6b...

    Yesterday, the exchange reboot during power failure. After that, the date of BIOS return 2001 and the battery of mainboard  failure. When I found the problem, the system already reboot to Windows Logon Screen. I replace the mainboard battery, change the date and reboot to windows, but I found that some of Exchange services cannot be started.

    All Exchange services can be started except Information Store and Transport Service, I've tried to start the services manually but return error 1068.

    I've googled this issues, someone suggest re-install Exchange but not help. From microsoft KB, it said that is should be permission problem. I've checked the Database file and "System" has the Full Access right.

    What should I do?

    Thanks !


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Wednesday, July 07, 2010 2:49 PM
  • Hi,

    First please check event log to see if any error event has been logged there.

    Please try to use ExBPA to have a health scan and then post the report here.

    Besides, I'd like to know the version of your Exchange Server, the version of the Server.

    More, you can try to follow the article below to try to solve the problem.

    Services for Exchange Server 2007 or Exchange Server 2010 cannot start automatically after you install Exchange Server 2007 and Exchange Server 2010 on a global catalog server

    http://support.microsoft.com/kb/940845/en-us

    The Windows Trace Session Manager service does not start and Event ID 7000 occurs

    http://support.microsoft.com/kb/839803 

    Regards,

    Xiu

     

     

    Thursday, July 08, 2010 7:22 AM
  • Hi all, my problem is solved by following step:

    1. Try repair and defrag.database, no help.
    2. Try "setup /p" (domainprep), no help.
    3. Uninstall Forefront for Exchange 2010
    4. Uninstall Exchange 2010 but fail in checking step.
    5. wait 1 hour, the IS service start automatically.
    6. re-install Forefront for Exchange 2010, everything fine.
    It seem that the problem is made by forefront....

    • Marked as answer by xexexjonathan Thursday, July 08, 2010 7:27 AM
    Thursday, July 08, 2010 7:27 AM