Exchange 2007 SP3 fails with the exsetupui error RRS feed

  • Question

  • Hello,

       I have a client who we are trying upgrade from Exchange 2007 SP1 to SP3.  The upgrade was running fine, until it got to the Hub Transport and then it crashed with the Exchange SP3 setup has stopped working and it pointed to Exsetupui.  The setup logs had messages about accessing protected memory.  Most things still seemed to work ok afterward, there were some issues with OWA and ActiveSync and I was able to fix most of them and mail is flowing and mailboxes can be accessed.

    We are still having an issue with OWA showing a blank page instead of the login form.

    The Management Console shows it is running Exchange SP3 so its mostly installed but there are still minor issues.  I understand that Exchange Service Packs can't be rolled back so I need to run it to completion.  When I restarted the setup, this time it started with the Hub Transport but failed with the same error.

    This server is part of an Exchange Organization with several other servers in remote offices.  Each server has all roles installed.  Can anyone help?


    Saturday, November 22, 2014 9:36 PM


  • Hi Rayminette,

    Base on my search , the Logon.aspx file may cause the issue with OWA showing a blank page.

    More details refer to the following article:


    When you apply a service pack or an update rollup package, the update process may update the Logon.aspx file. If you have modified the Logon.aspx file, the file cannot be updated successfully. Therefore, Microsoft Office Outlook Web Access may not be updated correctly. In this scenario, after the update process is finished, Outlook Web Access may display a blank page.

    To work around this issue, rename the Logon.aspx file before you apply the service pack or update rollup. Then, after you apply the update, you must re-create the Outlook Web Access customizations in the Logon.aspx file.

    We recommend that you make a backup copy of any customized Outlook Web Access files before you apply a service pack or update rollup.

    In addition , I also recommend you refer to the following article to understand which conditions you should consider when you install Exchange 2007 SP3:


    Installation Overview

    Best regards,

    Niko Cheng
    TechNet Community Support

    Monday, November 24, 2014 9:51 AM