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Mailbox Size Discrepancy with Outlook 2007 and Exchange 2003 SP2

    Question

  • I am having some issues because users are showing in Outlook a lesser amount of mail versus Exchange System Manager.  I am at the latest Service Pack.  I did check the other threads and suggestions.

    THanks

    Friday, September 10, 2010 5:17 PM

Answers

  • On Thu, 16 Sep 2010 15:49:51 +0000, mtj7009 wrote:
     
    >
    >
    >I finally got the opportunity to move her mailbox to another server. The mailbox size on the original server was 134MB, on the other server 24MB which is what Outlook shows.
    >
    >I have since run the cleanup agent on the original Mailstore, and now i have a Red X next to her mailbox. I however cannot purge it because it says it is in use.
    >
    >Anything else i can try?
     
    There's no problem accessing the mailbox on the new server, is there?
    The mailbox on the original server will (or should) disappear when the
    deleted mailbox expiry interval is reached.
     
    If you're impatient, you can move the mailbox BACK to the original
    mailbox database. The attempt to move the mailbox will fail, but it
    will remove the "stub" mailbox left behind from the original move.
     
    http://support.microsoft.com/kb/940012/en-us
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Gavin-Zhang Friday, September 17, 2010 2:12 AM
    • Marked as answer by Gavin-Zhang Friday, September 17, 2010 10:00 AM
    Friday, September 17, 2010 12:17 AM

All replies

  • ESM is always going to show more because Deleted Items Retention is taken into account. Have you looked at that and excluded it already?
    "mtj7009" wrote in message news:552c11e4-601f-4de0-b179-86334190c301...

    I am having some issues because users are showing in Outlook a lesser amount of mail versus Exchange System Manager.  I am at the latest Service Pack.  I did check the other threads and suggestions.

    THanks


    Mark Arnold, Exchange MVP.
    Friday, September 10, 2010 6:45 PM
  • Mark,

    That make sense that some of it will be due to Deletion Item Retention.

    However in this particular case, the Exchange Server said/says it has 117xxx kb, we physically moved to a PST file 72xxx kb, and i am sure some was deleted.  Even after a reboot, the Exchange server said it had 117xxx or so, and as a result user unable to send mail.

    I was hoping for a quick way of synching OUtlook's Data File size with the server's.  I was thinking of removing Cached mode temporarily, and then re -enabling it.

    Thanks

    MTJ

    Friday, September 10, 2010 6:49 PM
  • On Fri, 10 Sep 2010 18:49:39 +0000, mtj7009 wrote:
     
    >I was hoping for a quick way of synching OUtlook's Data File size with the server's. I was thinking of removing Cached mode temporarily, and then re -enabling it.
     
    Stop Outlook and delete (or rename) the current .OST file. Then
    restart Outlook and let Outlook sync the OST with the mailbox.
     
    What you're describing sounds like a problem with the OST file.
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Saturday, September 11, 2010 12:55 AM
  • Hi MTJ,

    Any update for your issue?
    Rich gave a goode suggestion.
    If to me,
    1.I would change the account's mailbox limitation to let the account could send/receive email firstly.
    2.delete the email through OWA and make a test.

    Regards!
    Gavin 
    Monday, September 13, 2010 6:32 AM
  • Ok.  I renamed the .ost.  I then restarted Outlook.  It created a new .ost file.  I checked folder size in outlook shows around 11MB for local, and also for server.  However the mailbox in Exchange 2003 system manager shows 120MB.
    Monday, September 13, 2010 7:37 PM
  • On Mon, 13 Sep 2010 19:37:42 +0000, mtj7009 wrote:
     
    >Ok. I renamed the .ost. I then restarted Outlook. It created a new .ost file. I checked folder size in outlook shows around 11MB for local, and also for server. However the mailbox in Exchange 2003 system manager shows 120MB.
     
    If you take the Outlook client out of cached-mode does it show the
    120MB mailbox size?
     
    Are there any errors in the Sync Issues folders?
     
    Does moving the mailbox to another database fix the problem of having
    different sizes reported? Does that change the size reported by the
    ESM?
     
    If you can't move the mailbox you should try running isinteg on the
    database with the "-test alltests,rowcounts" set of tests.
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Monday, September 13, 2010 8:59 PM
  • Rich,

    I have removed her from being in cached mode.  The size is still wrong in System Manager. 

     

    I will plan on moving her mailbox sometime after hours, and check it again tommorrow.  Will post back then.

    Thanks

     

    Tuesday, September 14, 2010 1:41 PM
  • I finally got the opportunity to move her mailbox to another server.  The mailbox size on the original server was 134MB, on the other server 24MB which is what Outlook shows.

    I have since run the cleanup agent on the original Mailstore, and now i have a Red X next to her mailbox.  I however cannot purge it because it says it is in use.

    Anything else i can try?

     

    Thanks

    MTJ

     

    Thursday, September 16, 2010 3:49 PM
  • you just moved the mailbox, it shouldnt be there in that store.

    why do you want to purge it ? you just want the use moved right?

    is this still showing up ? may be is was delay, ccan u check now again?


    Thiyagu | MCTS/MCITP - Exchange 2007 | MCSE 2003[Messaging] | http://www.myExchangeWorld.com. This posting is provided "AS IS" with no warranties, and confers no rights.
    Thursday, September 16, 2010 7:24 PM
  • I moved the mailbox from Exchange#1 to Exchange #2.  The user now connects via Outlook to Exchange #2.  There is a mailbox on Exchange #2 with a size of 27Mb.  There is also a mailbox for the same user on Exchange #1 with a size of 132Mb, and since i ran mailbox cleanup, it also has a red "X" on it. 

    Since i don't want to have a wasted mailbox, i was trying to purge it. 

    However it does not let me purge it and says "The operation cannot be performed because this mailbox was already reconnected to an existing user"

    Thursday, September 16, 2010 7:35 PM
  • On Thu, 16 Sep 2010 15:49:51 +0000, mtj7009 wrote:
     
    >
    >
    >I finally got the opportunity to move her mailbox to another server. The mailbox size on the original server was 134MB, on the other server 24MB which is what Outlook shows.
    >
    >I have since run the cleanup agent on the original Mailstore, and now i have a Red X next to her mailbox. I however cannot purge it because it says it is in use.
    >
    >Anything else i can try?
     
    There's no problem accessing the mailbox on the new server, is there?
    The mailbox on the original server will (or should) disappear when the
    deleted mailbox expiry interval is reached.
     
    If you're impatient, you can move the mailbox BACK to the original
    mailbox database. The attempt to move the mailbox will fail, but it
    will remove the "stub" mailbox left behind from the original move.
     
    http://support.microsoft.com/kb/940012/en-us
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Gavin-Zhang Friday, September 17, 2010 2:12 AM
    • Marked as answer by Gavin-Zhang Friday, September 17, 2010 10:00 AM
    Friday, September 17, 2010 12:17 AM
  • On Thu, 16 Sep 2010 19:35:33 +0000, mtj7009 wrote:
     
    >
    >
    >I moved the mailbox from Exchange#1 to Exchange #2. The user now connects via Outlook to Exchange #2. There is a mailbox on Exchange #2 with a size of 27Mb. There is also a mailbox for the same user on Exchange #1 with a size of 132Mb, and since i ran mailbox cleanup, it also has a red "X" on it.
    >
    >Since i don't want to have a wasted mailbox, i was trying to purge it.
     
    You're not "wasting" anything. :-)
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Friday, September 17, 2010 12:18 AM