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explorer.exe doesnot load, intermittently RRS feed

  • Question

  • Hi,

    explorer.exe doesnot load, intermittently and post logon this gives us a blank screen with the wallpaper on the background. we will have to manually initiate explorer.exe from the task manager. This is intermittent. We've been unable to find out as to what's causing this, but were unable to fix it. 

    Yes! we can try OS reinstallation/Repair/System Restore/Factory Restore and the issue will be resolved. But can someone help me in getting to know as to what could be the root cause of this? Is there a known update-driver-firewall conflict types which may have been causing this. If u need any reports, i`ll be glad to provide u the information.

    FYI, this can be observed in windows XP-SP3, Windows Server 2003 and WinServer 2008 R2.

     

    Thanks 

    Ravi

    Friday, December 16, 2011 6:35 AM

Answers

  •  Actually, that was the first step i tried. It didnot redirect to anything which pertains to explorer.exe not loading. We did, Of course, have errors with an application called dell kace, but that's a different ball game all together. In the latter case a string in winlogon under windowsNT was getting modified thus preventing the user from logging in at all, in-case of the former, the user is able to login, however, explorer.exe wont load.

    The only thing user sees is his brilliant wallpaper.... that's all.... when i go to system restore and goto scan for affected programs.... the list is different from one computer to another... 

    The reason behind all this haggling is that we have encryption software installed in almost all computers and it is not recommended for us to use system restore or pc restore(we've had issues with the encryption too).

    As of now we have collected data about all updates from windows which have been installed in the last 40 days, we have been monitoring it on 3 different VMs.... I`ll get back if there is any issue there.... If it so happens that the issue is caused by a windows update.... will update u guys..

     


    • Edited by RamaRavikanth Tuesday, December 20, 2011 7:36 AM
    • Marked as answer by Kevin Remde Friday, December 30, 2011 4:24 PM
    Tuesday, December 20, 2011 7:31 AM

All replies

  • Your case would be a unique case.. but usually that don't happen to most client machine..

    and by the way.. black screen with the wallpaper on the background.. it may probably be part of the group policy changes to all client desktop to be black screen ? possible for you to check if GPO is enable in your work environment

    as for the root cause of this problem.. you may want to check the event viewer to see if there is any special error message ?

     

    start > run > eventvwr


    Guowen Su
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    • Proposed as answer by Guowen Su Friday, December 16, 2011 5:36 PM
    Friday, December 16, 2011 5:36 PM
  •  Actually, that was the first step i tried. It didnot redirect to anything which pertains to explorer.exe not loading. We did, Of course, have errors with an application called dell kace, but that's a different ball game all together. In the latter case a string in winlogon under windowsNT was getting modified thus preventing the user from logging in at all, in-case of the former, the user is able to login, however, explorer.exe wont load.

    The only thing user sees is his brilliant wallpaper.... that's all.... when i go to system restore and goto scan for affected programs.... the list is different from one computer to another... 

    The reason behind all this haggling is that we have encryption software installed in almost all computers and it is not recommended for us to use system restore or pc restore(we've had issues with the encryption too).

    As of now we have collected data about all updates from windows which have been installed in the last 40 days, we have been monitoring it on 3 different VMs.... I`ll get back if there is any issue there.... If it so happens that the issue is caused by a windows update.... will update u guys..

     


    • Edited by RamaRavikanth Tuesday, December 20, 2011 7:36 AM
    • Marked as answer by Kevin Remde Friday, December 30, 2011 4:24 PM
    Tuesday, December 20, 2011 7:31 AM
  • Forgive me, but I have to ask... Is the software you're running "genuine"?  Is it licensed and activated properly?

    -Kevin


    Kevin Remde US DPE - IT Evangelism - Microsoft Corporation http://blogs.technet.com/kevinremde http://twitter.com/kevinremde
    Friday, December 23, 2011 5:18 PM
  • It is...

     

    Ravi

    Monday, January 9, 2012 11:42 AM
  • Hello RamaRavikant,

    1) May this symptom is reason for virus, Try to update your antivirus and native scan (Boot scan). If same

    2) Go to RUN type - msconfig

        In start up tab disable all and restart you system. If same

    3) May your windows has corrupt or any file is missing. Try to scan your windows system files and repair if require

    How to scan your system file follow step according to http://networkingstudy.net/forums/index.php/topic,407.0.html

     

    Do anything at your own risk

     

    Thanks & Regards


    Rakesh Kumar
    • Proposed as answer by YourITadmin Thursday, March 15, 2012 4:26 PM
    • Edited by YourITadmin Wednesday, April 3, 2013 11:41 PM NA
    Wednesday, January 11, 2012 5:53 PM
  • All, 

    For some time we have not face the issue, but recently it has resurfaced again, again, this is happening in XP and server 2003 only. The system which i have been monitoring has been fine. Probably a rogue software i presume, but what software is causing the issue ... is crippling my mind. 

    Rakesh9310 -- I have tried the steps that u have mentioned, however, virus can be safely ruled out, We have run repair using the disc and that is working intermittently.

    Thanks

    Ravi

    Wednesday, March 14, 2012 7:37 PM