Problems Enterprise Vault in Outlook 2007 after upgrading to Office 2013


  • I recently upgraded to Office 2013, but am still using Outlook 2007 as the company's servers don't support Outlook 2013. Since the upgrade every time I start Outlook 2007 I get the message that the "Add-in "Enterprise Vault" cannot be loaded and has been disabled by Outlook". As a result Enterprise Vault no longer works in Outlook 2007. Does anyone know how to fix this? Is this add-in not compatible with Office 2013 if you're still using Outlook 2007 instead of 2013? 
    Tuesday, February 26, 2013 7:16 PM


All replies

  • Hi 

    you can use Add in Enterprise Vault with Outlook 2013 - version EV 10.0.3

    You can also try to remove only Outlook 2013 and leave all other office 2013 applications.


    Tuesday, February 26, 2013 8:46 PM
  • I'd suggest you update your enterprise Vault to the latest service pack and then try again to see if this is working.

    If the issue continues, I'd suggest you contact the third party product provider since it is independent of Microsoft. Your understanding would be appreciated.

    Just for your reference:

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Fiona Liao
    TechNet Community Support

    Thursday, February 28, 2013 8:53 AM
  • Hello, 

    Not sure if you have got any solution so far, you can visit these links to see if the mentioned solution over these links work for you or not:

    For any troubleshooting, its important to know about the EV client add-in version, EV server version and outlook logs as where it is failing.

    To answer your last question, for any compatibility queries, always look for the following: 

    As Fiona mentioned, the right place for discussion is Symantec connect forum or best is to work with Symantec support for troubleshooting. 

    Hope this helps. 


    Wednesday, March 13, 2013 6:18 AM