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Cannot install Exchange 2007 SP3 RRS feed

  • Question

  • Hello,

    I am trying to install Exchange 2010. In order for me to do that, I need to upgrade my  Exchange 2007 to SP3.

    I am getting following error

    "Error:

    Unable to remove product with code 24b2c164-de66-b468-a46d9d5e6b31. This patch package could not be opened. Verify that the patch package exits and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. Error code is 1635.

     

    This patch package could not be opened. Verify that patch package exits and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package"

    here are my log files 

             ******* Action: 
               ******* CommandLine: **********
    MSI (c) (88:10) [18:41:51:423]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (88:10) [18:41:51:423]: Grabbed execution mutex.
    MSI (c) (88:10) [18:41:51:454]: Cloaking enabled.
    MSI (c) (88:10) [18:41:51:454]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (88:10) [18:41:51:454]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (90:5C) [18:41:51:470]: Running installation inside multi-package transaction {24B2C164-DE66-44FE-B468-A46D9D5E6B31}
    MSI (s) (90:5C) [18:41:51:470]: Grabbed execution mutex.
    MSI (s) (90:A0) [18:41:51:470]: Resetting cached policy values
    MSI (s) (90:A0) [18:41:51:470]: Machine policy value 'Debug' is 0
    MSI (s) (90:A0) [18:41:51:470]: ******* RunEngine:
               ******* Product: {24B2C164-DE66-44FE-B468-A46D9D5E6B31}
               ******* Action: 
               ******* CommandLine: **********
    MSI (s) (90:A0) [18:41:51:470]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (90:A0) [18:41:51:470]: Warning: Local cached package 'C:\WINDOWS\Installer\2c012acc.msi' is missing.
    MSI (s) (90:A0) [18:41:51:470]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (90:A0) [18:41:51:470]: User policy value 'DisableMedia' is 0
    MSI (s) (90:A0) [18:41:51:470]: Machine policy value 'AllowLockdownMedia' is 0
    MSI (s) (90:A0) [18:41:51:470]: SOURCEMGMT: Media enabled only if package is safe.
    MSI (s) (90:A0) [18:41:51:470]: SOURCEMGMT: Looking for sourcelist for product {24B2C164-DE66-44FE-B468-A46D9D5E6B31}
    MSI (s) (90:A0) [18:41:51:470]: SOURCEMGMT: Adding {24B2C164-DE66-44FE-B468-A46D9D5E6B31}; to potential sourcelist list (pcode;disk;relpath).
    MSI (s) (90:A0) [18:41:51:470]: SOURCEMGMT: Now checking product {24B2C164-DE66-44FE-B468-A46D9D5E6B31}
    MSI (s) (90:A0) [18:41:51:470]: SOURCEMGMT: Media is enabled for product.
    MSI (s) (90:A0) [18:41:51:470]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (s) (90:A0) [18:41:51:470]: SOURCEMGMT: Trying source C:\Documents and Settings\Administrator.VISIONSCIENCES\Desktop\Exchange Server 2007 SP1\.
    MSI (s) (90:A0) [18:41:51:486]: Entering CMsiConfigurationManager::SetLastUsedSource.
    MSI (s) (90:A0) [18:41:51:486]: Specifed source is already in a list.
    MSI (s) (90:A0) [18:41:51:486]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (90:A0) [18:41:51:486]: Machine policy value 'DisableBrowse' is 0
    MSI (s) (90:A0) [18:41:51:486]: Machine policy value 'AllowLockdownBrowse' is 0
    MSI (s) (90:A0) [18:41:51:486]: Adding new sources is allowed.
    MSI (s) (90:A0) [18:41:51:486]: Set LastUsedSource to: C:\Documents and Settings\Administrator.VISIONSCIENCES\Desktop\Exchange Server 2007 SP1\.
    MSI (s) (90:A0) [18:41:51:486]: Set LastUsedType to: n.
    MSI (s) (90:A0) [18:41:51:486]: Set LastUsedIndex to: 2.
    MSI (s) (90:A0) [18:41:51:486]: SOURCEMGMT: Resolved source to: 'C:\Documents and Settings\Administrator.VISIONSCIENCES\Desktop\Exchange Server 2007 SP1\'
    MSI (s) (90:A0) [18:41:51:517]: File will have security applied from OpCode.
    MSI (s) (90:A0) [18:41:51:626]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Documents and Settings\Administrator.VISIONSCIENCES\Desktop\Exchange Server 2007 SP1\exchangeserver.msi' against software restriction policy
    MSI (s) (90:A0) [18:41:51:626]: SOFTWARE RESTRICTION POLICY: C:\Documents and Settings\Administrator.VISIONSCIENCES\Desktop\Exchange Server 2007 SP1\exchangeserver.msi has a digital signature
    MSI (s) (90:A0) [18:41:51:767]: SOFTWARE RESTRICTION POLICY: C:\Documents and Settings\Administrator.VISIONSCIENCES\Desktop\Exchange Server 2007 SP1\exchangeserver.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (s) (90:A0) [18:41:51:767]: End dialog not enabled
    MSI (s) (90:A0) [18:41:51:767]: Original package ==> C:\Documents and Settings\Administrator.VISIONSCIENCES\Desktop\Exchange Server 2007 SP1\exchangeserver.msi
    MSI (s) (90:A0) [18:41:51:767]: Package we're running from ==> C:\WINDOWS\Installer\4e01d9.msi
    MSI (s) (90:A0) [18:41:51:798]: APPCOMPAT: looking for appcompat database entry with ProductCode '{24B2C164-DE66-44FE-B468-A46D9D5E6B31}'.
    MSI (s) (90:A0) [18:41:51:798]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (90:A0) [18:41:51:798]: MSCOREE not loaded loading copy from system32
    MSI (s) (90:A0) [18:41:51:798]: Opening existing patch 'C:\WINDOWS\Installer\2c01302e.msp'.
    MSI (s) (90:A0) [18:41:51:798]: Note: 1: 2203 2: C:\WINDOWS\Installer\2c01302e.msp 3: -2147287038 
    MSI (s) (90:A0) [18:41:51:798]: Couldn't find local patch 'C:\WINDOWS\Installer\2c01302e.msp'. Looking for it at its source.
    MSI (s) (90:A0) [18:41:51:798]: Resolving Patch source.
    MSI (s) (90:A0) [18:41:51:798]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (90:A0) [18:41:51:798]: SOURCEMGMT: Media enabled only if package is safe.
    MSI (s) (90:A0) [18:41:51:798]: SOURCEMGMT: Looking for sourcelist for product {139D78E2-E0AD-4F36-982C-3E525123C740}
    MSI (s) (90:A0) [18:41:51:798]: SOURCEMGMT: Adding {139D78E2-E0AD-4F36-982C-3E525123C740}; to potential sourcelist list (pcode;disk;relpath).
    MSI (s) (90:A0) [18:41:51:798]: SOURCEMGMT: Now checking product {139D78E2-E0AD-4F36-982C-3E525123C740}
    MSI (s) (90:A0) [18:41:51:798]: SOURCEMGMT: Media is enabled for product.
    MSI (s) (90:A0) [18:41:51:798]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (s) (90:A0) [18:41:51:798]: SOURCEMGMT: Trying source \\vision-backup2\client admin\server\Exchange Server 2007 Updates SP1\Exchange Server 2007 SP1 Update RollUp 4\.
    MSI (s) (90:A0) [18:41:51:814]: Note: 1: 2203 2: \\vision-backup2\client admin\server\Exchange Server 2007 Updates SP1\Exchange Server 2007 SP1 Update RollUp 4\Exchange2007-KB952580-v2-x64-EN.msp 3: -2147287037 
    MSI (s) (90:A0) [18:41:51:814]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (90:A0) [18:41:51:814]: Note: 1: 1706 2: -2147483647 3: Exchange2007-KB952580-v2-x64-EN.msp 
    MSI (s) (90:A0) [18:41:51:814]: SOURCEMGMT: Processing net source list.
    MSI (s) (90:A0) [18:41:51:814]: Note: 1: 1706 2: -2147483647 3: Exchange2007-KB952580-v2-x64-EN.msp 
    MSI (s) (90:A0) [18:41:51:814]: SOURCEMGMT: Processing media source list.
    MSI (s) (90:A0) [18:41:51:829]: SOURCEMGMT: Resolved source to: 'Exchange2007-KB952580-v2-x64-EN.msp'
    MSI (s) (90:A0) [18:41:51:829]: Note: 1: 1314 2: Exchange2007-KB952580-v2-x64-EN.msp 
    MSI (s) (90:A0) [18:41:51:829]: Unable to create a temp copy of patch 'Exchange2007-KB952580-v2-x64-EN.msp'.
    MSI (s) (90:A0) [18:41:51:829]: Searching provided command line patches for patch code {139D78E2-E0AD-4F36-982C-3E525123C740}
    MSI (s) (90:A0) [18:41:51:829]: Note: 1: 1708 
    MSI (s) (90:A0) [18:41:51:829]: Product: Microsoft Exchange Server -- Installation failed.


    MSI (s) (90:A0) [18:41:51:829]: Windows Installer installed the product. Product Name: Microsoft Exchange Server. Product Version: 8.1.240.6. Product Language: 1033. Installation success or error status: 1635.


    MSI (s) (90:A0) [18:41:51:845]: MainEngineThread is returning 1635
    MSI (s) (90:5C) [18:41:51:954]: No System Restore sequence number for this installation.
    This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
    C:\Documents and Settings\Administrator.VISIONSCIENCES\Desktop\Exchange Server 2007 SP1\exchangeserver.msi
    MSI (s) (90:5C) [18:41:51:954]: User policy value 'DisableRollback' is 0
    MSI (s) (90:5C) [18:41:51:954]: Machine policy value 'DisableRollback' is 0
    MSI (s) (90:5C) [18:41:51:954]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (90:5C) [18:41:51:954]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (90:5C) [18:41:51:954]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (90:5C) [18:41:51:954]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
    MSI (s) (90:5C) [18:41:51:954]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
    MSI (s) (90:5C) [18:41:51:954]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (90:5C) [18:41:51:954]: Restoring environment variables
    MSI (c) (88:10) [18:41:51:954]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (88:10) [18:41:51:954]: MainEngineThread is returning 1635
    === Verbose logging stopped: 3/16/2012  18:41:51 ===

    Please help as I need to transition to 2010 soon

    Thanks.

    Labhesh

    Monday, March 19, 2012 2:07 PM

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