none
Outlook 2007: Save All attachments

    Question

  • When connecting to Exchange 2010 with Outlook 2007, we've encountered a problem with Outlook 2007. When opening an e-mail with a lot of attachments (20 or more) they save the attachments by selecting Save all attatchments. In this function you can select multiple attachments and save them to a selected folder. Since the upgrade from Exchange 2003 to Exchange 2010, and moving the mailboxes to the new server this function is no longer available for new e-mails that where received on the Exchange 2010 server. (Dragging, or individual by right clicking functions work fine) is this a known issue?

    TIA

    Joost.
    Monday, February 15, 2010 7:27 PM

Answers

  • This issue was fixed in Outlook 2007 Hotfix Package which was released in August 2010. Pleae see the link below for more details.

    Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): August 31, 2010
    http://support.microsoft.com/kb/2276479 


    Sr. Program Manager, Product Quality, Exchange Client Access Server
    Tuesday, January 04, 2011 4:19 PM
    Moderator

All replies

  • You have followed the steps in the “Save multiple attachments in a message” section of this article to save the attachments, haven’t you?

    Per my test (Exchange2010 +Outlook 2007 SP1), “Save all attachments” function is working. Can you describe the steps you used to perform this function? How actually can’t it be done?

    Can you reproduce the issue permanently? Please attach two sample files and then send to yourself, see if the symptom still persists


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    Tuesday, February 16, 2010 3:29 AM
    Moderator
  • I've followed the steps indeed. We are using Outlook 2007 with SP2 (also implemented all the recent updates). Mostly the e-mail is send from internal or an external trusted person. We can reproduce the problem permanently with any account (even administrator), as long as it is in Outlook 2007. In Outlook 2010 and Outlook 2003 there is no problem. 

    When using the "Save all attachments" function (via shortcuts in the Quick Access Toolbar or via the office button) there is no error message, also there  no sign of unsafe messages.

    I also disabled (uninstalled) the antivirus, checked security settings in Outlook.

    Joost

    Tuesday, February 16, 2010 6:32 AM
  • may be the Mail Tips option is blocking the large number of attachments , you have to reconfigure the Mail Tips

    http://msexchangeteam.com/archive/2009/04/28/451193.aspx
    • Proposed as answer by Kareem Behery Tuesday, February 16, 2010 7:58 AM
    Tuesday, February 16, 2010 7:58 AM
  • Hi Kareem,

    Yes, mailtips are installed. But there is no response.
    Wednesday, February 17, 2010 8:04 AM
  • The Mailtips is installed , but you need to reconfigure it to allow more attachment in one mail
    Wednesday, February 17, 2010 9:11 AM
  • I checked with Get-OrganizationConfig the settings for Mailtips. But I can't find the configuration for the number of attachments. Can you please give me a hint or the cmd-let?

    TIA.

    Wednesday, February 17, 2010 3:17 PM
    • Proposed as answer by Kareem Behery Wednesday, February 17, 2010 3:39 PM
    Wednesday, February 17, 2010 3:38 PM
  • I also am seeing this same issue.  Oulook 2003 and 2010 Clients are fine, but 2007 does not want to play ball.

    Whilst I don't personally see the issue with just right clicking an attachment and doing a save as, I can't really tell my client that.


    Dave
    Monday, February 22, 2010 6:08 AM
  • I have just spent half the day looking at this same issue, I managed to issolate it down to attachments sent in/out of the exchange.

    Email sent from 1 internal account to another seemed to work fine, but if i send the exact same attachment to my personal email gmail etc, when i open email and select save attachments nothing happens, BUTT if i then forward that to another private email it will then work

    Same if i send from external to internal aswell.

    Answer to this would be good...
    Tuesday, March 09, 2010 6:19 AM
  • I´m having the same problem with exchange 2010 & outlook 2003. Outlook doesn´t recognize that there are attachments in the mail.
    maybe rollup 2 could help, will try tonight.

    Greetings Jochen

    EDIT: Rollup 2 doesn´t solve this problem.
    Tuesday, March 09, 2010 6:49 PM
  • I also have this problem - Outlook 2007 (12.0.6514.5000) definately sufferes this problem.  Also seems to occur for some Outlook 2003 (11.8313.8221) clients, although I cannot see why it works for some but not others).

    Any further response from Microsoft?
    Wednesday, March 10, 2010 2:00 PM
  • *push*
    Monday, March 15, 2010 3:39 PM
  • Same thing is happening here outlook 2003, just hooked up to a exchange 2010 and any new email that comes in you can't do a save all atachments but any old email that came though the old pop account can save all atachments.

    They can save atachments one by one but this isn't accecptable with my client.

    Others in this office using 2003 seems to work ok just this one guy and he happens to be the boss :(

    Any chance we can get this resolved? 

    tonight I'm going to del his profile and set a new one and I'll report back

     

    Tuesday, March 30, 2010 4:31 PM
  • Has anyone found a solution yet? 

    Does Microsoft look at this?


    Wednesday, March 31, 2010 12:21 PM
  • We are also experiencing this issue with outlook 2007 and exchange 2010.  Messages sent internally seem to work, but messages coming from outside do not pop up the save as box using either the save attachments option on the toolbar or the save attachments option under the office button.  Service pack 3 did not resolve this for me.  Microsoft are you out there??

    Tuesday, April 06, 2010 4:25 PM
  • I'm getting the same problem too. From Outlook 2003 & Outlook 2007, if i preview an email, select File>Save Attachments, the filemenu says the attachments are "none". The exact same action on emails prior to my transition from Exchange 2003 to Exchange 2010, do indeed operate correctly. Any idea what's required to fix this?

     

    Thursday, April 08, 2010 8:20 AM
  • Have the same Problem (Outlook 2007 and Exchange 2010)

    Has anyone found a solution?????

    Monday, April 12, 2010 9:14 AM
  • I have a work around, only works on 2007 so I had to eat the upgrade since he had 2003...... Thanks MS! 

     

    when you have multiple atachments right click them select all then right click and save.

     

    This was the only solution I could find that made my client some what happy and he stopped bugging me about the issue, for now but he's still waiting on a fix....  

     

     

    Monday, April 12, 2010 12:59 PM
  • Has anyone made any progress on this? I'm getting hassled by my staff for a fix.

    I've tried to isolate the problem, here is what I've found.

    -Lets say I receive an email with attachements from an external source. If I check 'File>Save Attachments', it says 'None'.
    If I forward this email to myself, it still says 'None', when I use 'File>Save Attachments'

    -When I create an email, attach items and send it to myself (or internal contacts), i can use Save Attachments.
    If I forward the email to an external source (eg gmail account) and send it back, then Save Attachments doesn't work.

    Wednesday, April 14, 2010 9:19 AM
  • Good Day!

    Same problem here.

    Exchange 2010 update 2
    Outlook 2007 SP2

    No solution found, please post update if you find any.

    Friday, April 16, 2010 12:16 PM
  • Same problem here!

    Exchange 2010 update 2
    Outlook 2007 SP2

    You'd think MS would have something posted about this by now!

    Wednesday, April 21, 2010 4:13 PM
  • Why is this just getting ignored?
    Saturday, April 24, 2010 5:53 PM
  • *BUMP*

    One month on and no one has found a solution to this?  Seems to be a fairly annoying bug for end users.  Whilst the workaround is to select all the attachments, right-click and then select Save As, we still need a permanent fix!!!  C'mon MS fix this bug!

    Friday, April 30, 2010 12:17 AM
  • Same story here. Very irate users.

    Outlook 2007 SP2, Exchange 2007 SP1.

    Seems to also be a problem with Exchange 2010. Come on MS - is the only fix to roll users back to Outlook 2003?

    Friday, April 30, 2010 2:28 AM
  • Also same behaviour here (Exchange 2010, Outlook 2007 SP2)

    - Mail with attachments send to myself or internal O2K7: attachments CAN be saved
    - Mail with attachments send to external and forwarded back -> attachments CAN'T be saved.

     Oliver.
    Friday, April 30, 2010 7:26 AM
  • I have the same problem mail sent from outsife our organization make save all attachments not working. I am running Exchange 2010, clients Outlook 2003 SP3. Same problem. User says this was begging after their mailbox have been migrated to Exchange 2010 from Exchange 2003. It is working on mails sent internaly in Exchange organisation. Is there any solution for this? 
    Magnus
    • Proposed as answer by wfejessie Saturday, May 08, 2010 12:10 AM
    • Edited by M_gnus Monday, May 10, 2010 8:32 AM
    Friday, May 07, 2010 11:36 AM
  • Found a work around for Outlook 2003 (have not tested other versions): Select all attachments (Ctrl+A), Copy (Ctrl+C), navigate to your destination folder, Paste (Ctrl+V).  Don't know why I didn't think of it sooner!
    • Proposed as answer by wfejessie Saturday, May 08, 2010 12:16 AM
    Saturday, May 08, 2010 12:15 AM
  • The workaround is working to 90%. My users dont like that the time and date will change on the attachments when doing Ctrl+C and Ctrl+V. If you use  save all attchments the oringinal date and time are retained.


    Magnus
    Monday, May 10, 2010 8:36 AM
  • or you can just right-click the attachments after selecting them all and select save.....has been mentioned several times in tis thread already as a workaround.  It's not a fix though - MS get your act together!  It works in Outlook 2010, MS will probably tell us the solution is to upgrade - pathetic!
    Tuesday, May 11, 2010 2:04 AM
  • It works in Outlook 2010, MS will probably tell us the solution is to upgrade - pathetic!

    It only kinda works in Outlook 2010. Sure enough, if I open "File", and select "Save Attachments", I can save all files. But if I customise the quick access toolbar to include 'Save Attachments', then outlooks fails to recognise any external attachments as per Outlook 2003 - 2007. This problem has been outstanding for almost 3months. Does anyone want to help???
    Tuesday, May 11, 2010 4:04 PM
  • update 2:

    From MSFT support:

    There is a known issue with Exchange 2010 mailbox that  Outlook is unable to save all attachments. The attachments are not listed properly. However, users are still able to save individual attachment. I want to confirm whether you are encountering the same issue. If this is the case, a KB is going to be released about this issue. The workaround is to save the attachment individually. Sorry for the inconvenience.

    --

    As the behavior is just as I described, it is the known issue in Exchange 2010 and is considered a designed behavior. A KB 980940 is written for it and will soon be published. The details of the issue is:
     
    When users receive a MIME message from the Internet with attachments, Exchange 2010 Content Conversion sets Content-Id on all attachments, thus making them inline for Outlook. So Outlook is unable to list these attachments in "save attachments" command. That is why it doesn't work if we save attachments using the following methods:
     
    1. Click File (menu) -> Save Attachments.
    2. Open the mail, and go to the Office button | Save As | Save Attachments.
     
    To workaround the issue, we have to save the attachment individually. Sorry for the inconvenience. 

     

    As per response in following Thread

    http://social.technet.microsoft.com/Forums/en/exchange2010/thread/69f951f4-5ef3-46a3-8391-3e1e4c669c20

     


    Andrea Gallazzi
    http://andreagx.blogspot.com
    Thursday, May 20, 2010 12:15 PM
  • So what you are saying is it is 'designed behavior' to have a 'Save All Attachments' button that doesnt work? 

    Give me a break, what kind of response is that?  Now new information, no solution, I'm not sure why you bothered posting?  It isnt a 'designed behavior' at all it is a 'design flaw' and as such needs to be fixed or the button needs to be removed.

     

    Wednesday, June 30, 2010 4:15 AM
  • You can actually save all of the attachments (instead of doing it individually) by doing a Select All on the attachments, right-click on one attachment, and go to Save As.

    Friday, August 20, 2010 6:38 PM
  • You can actually save all of the attachments (instead of doing it individually) by doing a Select All on the attachments, right-click on one attachment, and go to Save As.

    Don't solve the issue it's just a work around....    Does MS read these forums?
    Saturday, August 21, 2010 11:38 AM
  • This issue was fixed in Outlook 2007 Hotfix Package which was released in August 2010. Pleae see the link below for more details.

    Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): August 31, 2010
    http://support.microsoft.com/kb/2276479 


    Sr. Program Manager, Product Quality, Exchange Client Access Server
    Tuesday, January 04, 2011 4:19 PM
    Moderator
  • Whate about a Hotfix for Outlook 2003 clients?  I have the same issue with Outlook 2003 with Exchange 2010.
    Friday, February 04, 2011 9:04 PM
  • Same here, need a fix for Outlook 2003
    Tuesday, June 21, 2011 9:31 PM
  • This issue was fixed for me in Exchange 2010 SP1 with the last RU that came in december 2010.

    Have you a totally patched Exchange 2010 server and still have the problem in outlook 2003 clients?

    Monday, July 11, 2011 7:53 AM
  • This issue was fixed for me in Exchange 2010 SP1 with the last RU that came in december 2010.

    Have you a totally patched Exchange 2010 server and still have the problem in outlook 2003 clients?

    I have a fully patched Exchange 2010 SP1 RU3v3 and still have the same problem with Outlook 2003 SP3 and all available Security / Program updates from Microsoft Update.
    • Proposed as answer by TomWH Wednesday, July 20, 2011 11:18 AM
    • Unproposed as answer by TomWH Wednesday, July 20, 2011 11:18 AM
    Friday, July 15, 2011 4:09 PM
  • I'm running Exchange 2010 with Outlook 2003, 2007, and 2010 clients.

    Applying Office 2007 SP2 and the hotfix ( http://support.microsoft.com/kb/2276479 ) resolved the attachment saving issue for me.

    Outlook 2003 is a whole other issue. Sync problems... throttling problems... shared calendar problems... 

    Wednesday, July 20, 2011 11:24 AM
  • We have the exact same issue with Outlook 2003. I was able to find a "fix" by removing "Property : PR_ATTACH_CONTENT_ID, PR_ATTACH_CONTENT_ID_A
    Other Names: PR_ATTACH_CONTENT_ID_W, PidTagAttachContentId" from Attachment.  Off course this is not a solution.

    Seems like the store driver in EX2010 is adding this property while converting to MAPI... (Since it's only affecting inbound) Any suggestions?

    Friday, August 12, 2011 2:48 PM
  • I have the same issue. Exchange 2010 SP1 with all updates and Outlook 2003 SP3.

    Hoping there will be a fix someday.

    Thanks.

    Wednesday, September 07, 2011 6:48 PM
  • I have the same issue. Exchange 2010 SP1 with all updates and Outlook 2003 SP3.

    Hoping there will be a fix someday.

    Thanks.


    Ok .... here it is December and I too have the same issues.  Any idea as to when a resolution to this issue will be posted?  <knock knock>  Anyone home?
    Friday, December 02, 2011 9:14 PM